Avaya 15-601127 manual Mute, Hold, To prevent the other person on the line from hearing you

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2.10 Mute

During an active call, the Mute feature prevents the party (with whom you are speaking) from hearing you. This feature is most commonly used in conjunction with the Speakerphone. However, it can be used to hold an off-line conversation at any time during a call.

To prevent the other person on the line from hearing you:

1.Press MUTE. The indicator next to the Mute button lights when Mute is active.

2.To reinstate two-way conversation, press MUTE again.

2.11 Hold

You can put a call on hold to gather information, or to answer a second call. If a second call arrives you will here a short ring and the flashing symbol will appear next to the Call Appearance key.

To put an existing call on hold:

1.Press HOLD.

2.Answer the second call by pressing the call appearance button with the symbol against it. The symbol changes to

; showing that the line is connected.

To return to the held call:

1.If you have a call in progress, then first put that call on hold as above.

2.To retrieve a held call, press the Call Appearance button with against it.

Notes

With hold return timer (defined by your system administrator), you are reminded that you have a call on hold. The phone will ring and is displayed.

If the system feature AutoHold is on (consult your system administrator) then you can hold an active call () by pressing () against the second call. If AutoHold is off, then pressing () against the second call, will drop the first call.

2420/5420 Phone

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IP Office

15-601127 Issue 09a (16 July 2009)

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Contents IP Office 2420/5420 Phone User Guide2420/5420 Phone IP Office Contents Page Chapter Telephone Page Telephone Call Handling ButtonsCall Appearance Keys ∙ a Bridged Appearance∙ a Line Appearance ∙ Call Coverage AppearanceSystem Features Call Appearance Key IconsLogging Off Logging OnNo User DisplayPage Chapter Basic Call Handling Features Basic Call Handling Features Default ring cadences areAnswering a Call To answer an incoming callMaking a Call Clearing a CallTo manually make a call To automatically make a callTo add another party to a call Press Conference ConferenceTransfer Headset Working To clear a headset callTo manually make a call ∙ Press Headset To automatically make a call ∙ Press HeadsetTo end a speakerphone call SpeakerphoneTo change from the handset to the speakerphone Speed Dial RedialTo redial a previously dialed number To redial the last number dialedMute HoldTo prevent the other person on the line from hearing you To put an existing call on holdMessage Private CallPage Chapter Using Speed Dials Using Speed Dials Adding a New Speed Dial To add a new speed dialDialling a Speed Dial Number Deleting a Speed DialEditing a Speed Dial Converting a Call Log Entry to a Speed DialChapter Using Visual Voice Using Visual Voice Listen to Voicemails To listen to your Voicemails or your Group VoicemailsTo add a covering message to the copied voicemail Press Pre-RecSend a Voicemail To send a message to another person or Group Press VoiceChanging Your Greeting To change your mailbox greetingPress Password Changing Your Mailbox PasswordTo change your Mailbox password Email Alerts Voicemail TransferTo view or change the current email alert status To transfer the call to another mailboxPage Chapter Using the Call Log Using the Call Log Setting Which Calls are Logged Press Log SetupViewing the Call Log To set which calls are loggedMaking Calls from the Call Log Saving a Call Log Entry to Your Speed Dial ListTo make a call from the call log To save a call log entry to your speed dial listDeleting a Call Log Entry Erasing All Logged CallsTo delete a call log entry To erase all logged callsPage Chapter Changing Options Changing Options Ring OptionsTo change the ringer sound To use the Message Lamp for ringing alertsAdjusting the Display Contrast To adjust the display contrastUsing Self Test Default Phone/Erase All SettingsLanguage Automatic Gain Control AGCTo select a language To select Automatic Gain ControlPage Chapter Function Keys Programming your own features Function KeysOverview of the Function Keys Changing the labels of the function keysDisplay Mode ∙ Normal Mode∙ Call Center Mode To change the Display ModeFunction Key Programming Name Description Toggles DataFunction Keys Function Key Programming Name Description TogglesAdmin1 Shorthand Programming ModeAdmin Pages Press Admin. See Display Key Programming Longhand ProgrammingChanging Function Key Labels Chapter System Features System Features IntroductionRing Back Call ForwardingTo use Follow-Me-To from your home extension Diverting CallsTo use Follow-Me-Here from another extension Do Not Disturb Parking CallsVoicemail Following options are available for voicemailDefault Feature Codes Chapter EU24 Expansion Module EU24 Expansion Module EU24 OverviewUsing the EU24 Expansion Module Selecting a Call Appearance/Feature KeyUnderstanding Call Appearance/Feature Key Status Icons ConnectionPage Index 2420/5420 Phone IP Office 2420/5420 Phone IP Office 2420/5420 Phone IP Office