Avaya 15-601127 manual Telephone, Call Handling Buttons

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The Telephone:

1. The Telephone

This guide covers the use of the 2420 and 5420 phones on IP Office. Both phones are similar, however the 5420 is only supported on the IP Office whereas the 2420 is supported on a range of Avaya phone systems.

1.Display, Call Appearance and Feature Buttons: Call Appearance keys enable you to handle multiple calls and the display shows call information. Details on system features (allocated by your system administrator) can also be displayed. See Call Appearance Keys 8 and Overview of the Function Keys 48 .

2.Message Lamp: The lamp is used as follows:

·On (Continuous): There are new messages in your voicemail mailbox, or another mailbox for which you have been configured to receive "Message Waiting Indication".

·Flashing: The lamp can also be set to flash when the phone receives a call. See Ring Options

42.

3. Previous/Next Page: Move through the different pages of the call handling, speed dials and call log screens. Also used to move the cursor during data entry.

4. MESSAGES: Access your mailbox.

5.Call Handling Buttons:

· HOLD: Red button used to place a call on hold.

· TRANSFER: Transfers a call to another phone.

· CONFERENCE: Sets up conference calls with more than one other person.

· DROP: Drops the current call or, if on a conference call, drops the last person to join the conference.

· REDIAL: Redials the last number dialed or displays the last 6 numbers dialed from the phone, depending on configuration via the Options menu.

6.Dial Pad: Standard 12-button pad for dialling phone numbers.

7. Volume Controls: Adjust the speaker, handset, headset, or ringer volume depending on which is currently in use.

8. MUTE: Turns the microphone on/off. When in use, the associated light is on and the caller cannot hear you.

9. HEADSET: Switches from handset to headset. The light associated with this button turns on when the headset is active.

10. SPEAKER: Access the speakerphone. The light associated with this button turns on when the speakerphone is active. The handset is muted while the speaker or headset is in use.

11. EXIT: Returns you to the main call handling screen.

12.Softkeys : Used to navigate to or initiate certain features, such as Speed Dial or Call Log, as well as control certain actions within the features. These keys correspond to the text prompts in the display screen immediately above them.

2420/5420 Phone

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IP Office

15-601127 Issue 09a (16 July 2009)

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Contents 2420/5420 Phone User Guide IP Office2420/5420 Phone IP Office Contents Page Chapter Telephone Page Call Handling Buttons Telephone∙ Call Coverage Appearance Call Appearance Keys∙ a Bridged Appearance ∙ a Line AppearanceCall Appearance Key Icons System FeaturesLogging On Logging OffDisplay No UserPage Chapter Basic Call Handling Features To answer an incoming call Basic Call Handling FeaturesDefault ring cadences are Answering a CallTo automatically make a call Making a CallClearing a Call To manually make a callTransfer ConferenceTo add another party to a call Press Conference To automatically make a call ∙ Press Headset Headset WorkingTo clear a headset call To manually make a call ∙ Press HeadsetTo change from the handset to the speakerphone SpeakerphoneTo end a speakerphone call To redial the last number dialed Speed DialRedial To redial a previously dialed numberTo put an existing call on hold MuteHold To prevent the other person on the line from hearing youPrivate Call MessagePage Chapter Using Speed Dials Using Speed Dials To add a new speed dial Adding a New Speed DialConverting a Call Log Entry to a Speed Dial Dialling a Speed Dial NumberDeleting a Speed Dial Editing a Speed DialChapter Using Visual Voice Using Visual Voice Press Pre-Rec Listen to VoicemailsTo listen to your Voicemails or your Group Voicemails To add a covering message to the copied voicemailTo send a message to another person or Group Press Voice Send a VoicemailTo change your mailbox greeting Changing Your GreetingTo change your Mailbox password Changing Your Mailbox PasswordPress Password To transfer the call to another mailbox Email AlertsVoicemail Transfer To view or change the current email alert statusPage Chapter Using the Call Log Using the Call Log To set which calls are logged Setting Which Calls are LoggedPress Log Setup Viewing the Call LogTo save a call log entry to your speed dial list Making Calls from the Call LogSaving a Call Log Entry to Your Speed Dial List To make a call from the call logTo erase all logged calls Deleting a Call Log EntryErasing All Logged Calls To delete a call log entryPage Chapter Changing Options To use the Message Lamp for ringing alerts Changing OptionsRing Options To change the ringer soundTo adjust the display contrast Adjusting the Display ContrastDefault Phone/Erase All Settings Using Self TestTo select Automatic Gain Control LanguageAutomatic Gain Control AGC To select a languagePage Chapter Function Keys Changing the labels of the function keys Programming your own featuresFunction Keys Overview of the Function KeysTo change the Display Mode Display Mode∙ Normal Mode ∙ Call Center ModeName Description Toggles Data Function Key ProgrammingName Description Toggles Function Keys Function Key ProgrammingAdmin Pages Shorthand Programming ModeAdmin1 Longhand Programming Press Admin. See Display Key ProgrammingChanging Function Key Labels Chapter System Features Call Forwarding System FeaturesIntroduction Ring BackTo use Follow-Me-Here from another extension Diverting CallsTo use Follow-Me-To from your home extension Parking Calls Do Not DisturbFollowing options are available for voicemail VoicemailDefault Feature Codes Chapter EU24 Expansion Module EU24 Overview EU24 Expansion ModuleConnection Using the EU24 Expansion ModuleSelecting a Call Appearance/Feature Key Understanding Call Appearance/Feature Key Status IconsPage Index 2420/5420 Phone IP Office 2420/5420 Phone IP Office 2420/5420 Phone IP Office
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