Aastra Telecom
6757I CT
manual
6757i CT IP Phone
Troubleshooting
Install
Password
Softkey Type Default States
Call timer
Missed Calls Indicator
Handset Pairing/Unpairing
Warranty
Updating Configuration
Resetting a User Password
Page 1
6
757i CT IP
Ph
one
User Guide
Release 2.4
41-001202-07
Rev 00
Page 1
Page 2
Image 1
Page 1
Page 2
Contents
6757i CT IP Phone
Page
Iii
Software License Agreement
Page
Table of Contents
Multiple Line and Call Appearances
Defining an Emergency Dial Plan
State-Based Softkeys Bottom Keys only Line Key
Dialing a Number 152
Vii
Handset Keys 211 Handset Key Descriptions 212
Additional Features 241
Pairing/Unpairing the Handset 234
Using the Expansion Modules 277
Available Features Enabled by Administrators 268
Page
Documentation
About this Guide
Model 6757i CT IP Phone User Guide
Cordless Handset Features
Phone Features
Introduction
Requirements
Installation and Setup
Plugging in and Starting the Phone
Getting Started
Updating Configuration
SIP
Network Connected/Network Disconnected
Idle Screen
Reference
Idle Screen With Softkeys Configured
Idle Screen
Screen Display After Picking Up the Handset
Idle Screen with Voicemail Messages
Idle Screen After Handset Pickup
Key Descriptions
IP Phone Keys and Key Descriptions
Keys Key Description
IP Phone Keys and Key Descriptions
Reference
Phone Options via the IP Phone UI
Methods for Customizing Your Phone
Option Number
Call Forward
Simplified Options Menu
Phone Options via the Aastra Web UI
Using the IP Phone UI
References
Using the Aastra Web UI
Methods for Customizing Your Phone
Operation
Headings Descriptions Status
Available Functions for Softkeys
Headings Descriptions Basic
Settings
Phone Status via IP Phone UI
Phone Status
Select Phone Status
Scroll to IP&MAC Addresses and press Select
Finding Your Phone’s IP Address
Phone Status via the Aastra Web UI
SIP Account Status
SIP Account Status
Status Description Condition
Example Backup Registrar Line SIP Account Status Used?
Where
Customizing Your Phone
Configuration Method Valid Values Default Value
Ring Tones and Tone Sets
Ring Tones
Ring Tone Sets
Configuring Ring Tones and Tone Sets
Select Preferences
Select Ring Tone
Press Done Select Tone Set
Click on Basic Settings-Preferences-Ring Tones
Contrast Level
Setting Contrast Level
Select Contrast Level
Backlight
Setting the Backlight
Select Backlight
Off
If you selected Auto, press the Advanced softkey
Enabling/Disabling Live Dialpad
Live Dialpad
Select Preferences Select Live Dialpad
Set Audio
Audio Mode
Setting Audio Mode and Headset Mic Volume
Headset Mic Volume
Select Preferences Select Set Audio Select Audio Mode
Headset Speaker/Headset Headset/Speaker
Select Headset Mic Volume
Time and Date
Configuring Time and Date
Set Time and Time Format
Select Preferences Select Time and Date Select Set Time
Set Date and Date Format
Select Time Format
Select Preferences Select Time and Date
Select Date Format
Select Preferences Select Time and Date Select Time Zone
Set Time Zone
Daylight Savings Time
Select Preferences Select Daylight Savings
Set Time Servers
Min summertime 1h summertime Automatic Default
Select Preferences Select Time and Date Select Time Server
Select from Time Server 1, Time Server 2, or Time Server
Click on Basic Settings-Preferences-Time and Date Setting
Click to save your settings
Specifying the Language to Use
Language
Select Screen Language
Français French
Click on Basic Settings-Preferences-Language Settings
Keypad Input Alphabet Tables English
Language Input
French
Key Uppercase Characters Lowercase Characters
German
Spanish
Italian
Configuring Language Input Using the IP Phone UI
Example
Select Input Language
Click on Basic Settings- Preferences-Language Settings
Latin 2 Character Set
Setting a User Password
User Password
Select User Password and press Select
If you change the password Then you need to
Click on Operation-User Password
Reset a User Password
Resetting a User Password
Restarting your phone
Click on Operation-Reset
Select Restart Phone
Locking/Unlocking a Phone
Phone Lock
Lock the Phone
Unlock the Phone
Lock the Phone? field, click
Click on Operation-Phone Lock
Emergency Description Number
Defining an Emergency Dial Plan
911110
Define an Emergency Dial Plan
Multiple Line and Call Appearances
Line Keys and Softkeys
Softkeys
Speeddial
Key Function Description None
Do Not Disturb
Busy Lamp Field BLF
Key Function Description Speeddial/Conf
Services
Directory
Callers List
State-Based Softkeys Bottom Keys only
Softkey Type Default States
State Description
Label LAB
Key Display Behavior
Sat Jan 1 1218am
Softkey Line/Call Appearance Lights
Line Key
Line Keys and Softkeys
Softkeys
Configuring a Line Key
Expansion Module Keys
Speeddial Prefix
Speeddial Key
Key
Line=2
Enter Name Enter Number Line Save Backspace ABC Cancel
Enter Name
Press SD button
Creating a Speeddial Using the Speed Dial Edit Option
Line Keys and Softkeys
Softkeys
Click on Operation-Keypad Speeddial
Select Preferences Select Speed Dial Edit
Editing Speeddial Keys
Edit the speeddial information as applicable and press Save
Editing a Speeddial on a Softkey or Expansion Module Key
Click on Operation-Keypad Speeddial
Do not Disturb DND Key
Configuring a DND Key
Softkeys
Busy Lamp Field BLF Key
Global
Configuring a BLF Key
Through Click to save your changes
BLF List Key
Configuring a BLF List Key
Through
Expansion Module Keys
Automatic Call Distribution ACD Key for Sylantro Servers
Configuring an Automatic Call Distribution ACD Key
Using the ACD Key
Using the ACD Feature on your IP Phone
ACD LED Table
User ID and Password prompts displays
Unavailable Log Out
Line Keys and Softkeys
Softkeys
Expansion Module Keys
Configuring Group Call Pickup GCP Key for Sylantro Servers
Using Directed Call Pickup DCP
Using Directed Call Pickup/Group Call Pickup
Using Group Call Pickup GCP
Select an extension Press the Pickup Key to answer the call
XML Key
Services Key Top and Bottom keys are softkeys
100 Model 6757i CT IP Phone User Guide
Model 6757i CT IP Phone User Guide 101
Configuring XML Services
102 Model 6757i CT IP Phone User Guide
Model 6757i CT IP Phone User Guide 103
Configuring an XML Key
104 Model 6757i CT IP Phone User Guide
From the Services Menu
Accessing the XML Service
Services Key
Model 6757i CT IP Phone User Guide 105
WebApps Key
Configuring a WebApps Key
106 Model 6757i CT IP Phone User Guide
Model 6757i CT IP Phone User Guide 107
Using the WebApps Key
To use the WebApps key
Flash Key
Configuring a Flash Key
108 Model 6757i CT IP Phone User Guide
Model 6757i CT IP Phone User Guide 109
Sprecode Key
Configuring a Sprecode Key
110 Model 6757i CT IP Phone User Guide
Model 6757i CT IP Phone User Guide 111
Park/Pickup Keys
Park/Pickup Static Configuration
112 Model 6757i CT IP Phone User Guide
Model 6757i CT IP Phone User Guide 113
Park/Pickup Call Server Configuration Values
Server Park Values Pickup Values
Click on Basic Settings-Preferences-General
Configuring Park /Pickup using Static Configuration
114 Model 6757i CT IP Phone User Guide
Key Configuration Using the Aastra Web UI
Park/Pickup Key Configuration
Configuring Park/Pickup using Key Configuration
Model 6757i CT IP Phone User Guide 115
116 Model 6757i CT IP Phone User Guide
Model 6757i CT IP Phone User Guide 117
Using the Park Call/Pickup Parked Call Feature
Park a Call
Pickup a Parked Call
118 Model 6757i CT IP Phone User Guide
Last Call Return lcr Key Sylantro Servers only
Configuring a Last Call Return Key
Model 6757i CT IP Phone User Guide 119
How it works
120 Model 6757i CT IP Phone User Guide
Call Forward Key
Configuring a Call Forward Key
Model 6757i CT IP Phone User Guide 121
122 Model 6757i CT IP Phone User Guide
Model 6757i CT IP Phone User Guide 123
BLF/Xfer
BLF/Xfer Key Requirements and Functionality
124 Model 6757i CT IP Phone User Guide
Configuring a BLF/Xfer Key
Model 6757i CT IP Phone User Guide 125
126 Model 6757i CT IP Phone User Guide
Speeddial/Xfer
Speeddial/Xfer Key Requirements and Functionality
Model 6757i CT IP Phone User Guide 127
Configuring a Speeddial/Xfer Key
128 Model 6757i CT IP Phone User Guide
Model 6757i CT IP Phone User Guide 129
Speeddial/Conf
130 Model 6757i CT IP Phone User Guide
Configuring a Speeddial/Conf Key
Model 6757i CT IP Phone User Guide 131
132 Model 6757i CT IP Phone User Guide
Services Key
Model 6757i CT IP Phone User Guide 133
Configuring a Services Key
134 Model 6757i CT IP Phone User Guide
Directory Key
Configuring a Directory Key
Model 6757i CT IP Phone User Guide 135
Directory Key
136 Model 6757i CT IP Phone User Guide
Callers List Key
Configuring a Callers List Key
Model 6757i CT IP Phone User Guide 137
Callers List Key
138 Model 6757i CT IP Phone User Guide
Model 6757i CT IP Phone User Guide 139
Intercom Key
Intercom Key
140 Model 6757i CT IP Phone User Guide
Configuring an Intercom Key
Model 6757i CT IP Phone User Guide 141
Phone Lock Key
Configuring a Phone Lock Key
142 Model 6757i CT IP Phone User Guide
Model 6757i CT IP Phone User Guide 143
Using the Lock/Unlock Key on the IP Phone
Paging Key Sends the RTP Stream
Configuring a Paging Key
144 Model 6757i CT IP Phone User Guide
Model 6757i CT IP Phone User Guide 145
146 Model 6757i CT IP Phone User Guide
Using the Paging Key
None Key
Configuring a None Key
Model 6757i CT IP Phone User Guide 147
148 Model 6757i CT IP Phone User Guide
Empty Key
Configuring an Empty Key
Model 6757i CT IP Phone User Guide 149
150 Model 6757i CT IP Phone User Guide
Model 6757i CT IP Phone User Guide 151
Deleting a Key
Dialing a Number
Making Calls
152 Model 6757i CT IP Phone User Guide
Pre-dialing a Number
Using Handsfree Speakerphone
Model 6757i CT IP Phone User Guide 153
Advanced Volume Controls for the Headset Mic
Using a Headset
To change this volume
To Make and Receive Calls Using a Headset
Using the Icom Key
Using Intercom
Incoming Intercom Features Aastra Web UI Description
Model 6757i CT IP Phone User Guide 155
156 Model 6757i CT IP Phone User Guide
Incoming Intercom Features Description Aastra Web UI
Redial
Accessing the Redial List
Model 6757i CT IP Phone User Guide 157
Deleting from the Redial List
158 Model 6757i CT IP Phone User Guide
Mute
Answering an Incoming Call
Receiving Calls
Model 6757i CT IP Phone User Guide 159
To answer the call
160 Model 6757i CT IP Phone User Guide
Sending an Incoming Call to Voicemail
Placing a Call on Hold
Handling Calls
Model 6757i CT IP Phone User Guide 161
To place a call on hold
162 Model 6757i CT IP Phone User Guide
When on Hold
Automatic Hold
Retrieving a Held Call
Transferring Calls
Screen that displays when handset is lifted
Model 6757i CT IP Phone User Guide 163
Blind Transfer
164 Model 6757i CT IP Phone User Guide
Transfer Key when handset is lifted
To transfer a call to another extension
Model 6757i CT IP Phone User Guide 165
Conferencing Calls
Local Conferencing
166 Model 6757i CT IP Phone User Guide
Using Local Conferencing
Conference Key
Joining Two Active Calls in a Single Conference
Model 6757i CT IP Phone User Guide 167
Centralized Conferencing for Sylantro and Broadsoft Servers
168 Model 6757i CT IP Phone User Guide
Using Centralized Conferencing
Model 6757i CT IP Phone User Guide 169
Setting Up Multiple Conferences for Sylantro Server only
170 Model 6757i CT IP Phone User Guide
Ending Calls
Joining Additional Parties to Active Conferences
Managing Calls
Accessing Your Directory
Directory List
Model 6757i CT IP Phone User Guide 171
172 Model 6757i CT IP Phone User Guide
Sorting Entries and Quick Search Feature
Managing the Directory List
Adding New Entries to the Directory List
Model 6757i CT IP Phone User Guide 173
Screen
Directory List Limitations
Editing Entries in the Directory List
174 Model 6757i CT IP Phone User Guide
Scrolling Multiple Screens Per Entry
Model 6757i CT IP Phone User Guide 175
Arranging Multiple Screens
176 Model 6757i CT IP Phone User Guide
Deleting Entries from the Directory List
Model 6757i CT IP Phone User Guide 177
Saving Entries to the Directory List
178 Model 6757i CT IP Phone User Guide
Directory Key Callers List Key
Model 6757i CT IP Phone User Guide 179
Directory Key Redial List Key
Downloading the Directory List to Your PC
180 Model 6757i CT IP Phone User Guide
Model 6757i CT IP Phone User Guide 181
Accessing the Directory List
Download the Directory List
Click on Operation-Directory
182 Model 6757i CT IP Phone User Guide
Callers List
Caller’s List Screen Display
Display Item Description
Model 6757i CT IP Phone User Guide 183
Accessing the Callers List
Callers List Key Handsfree Button
Editing Entries in the Callers List
184 Model 6757i CT IP Phone User Guide
Deleting Entries from the Callers List
Model 6757i CT IP Phone User Guide 185
Downloading the Callers List to Your PC
186 Model 6757i CT IP Phone User Guide
Download the Callers List
DND Account-Based Configuration
Account Configuration DND and Call Forwarding
Model 6757i CT IP Phone User Guide 187
188 Model 6757i CT IP Phone User Guide
Configuring DND
Model 6757i CT IP Phone User Guide 189
Configuring DND Using the Aastra Web UI
Using DND Modes via the IP Phone UI
Click on Basic Settings-Account Configuration
190 Model 6757i CT IP Phone User Guide
DND in Phone Mode Default
DND in Account Mode
Model 6757i CT IP Phone User Guide 191
192 Model 6757i CT IP Phone User Guide
DND in Custom Mode
Indicates
DND Off
Model 6757i CT IP Phone User Guide 193
Call Forward Account-Based Configuration
194 Model 6757i CT IP Phone User Guide
Model 6757i CT IP Phone User Guide 195
Configuring Cfwd Using the Aastra Web UI
196 Model 6757i CT IP Phone User Guide
Click To save your changes
Model 6757i CT IP Phone User Guide 197
198 Model 6757i CT IP Phone User Guide
Cfwd in Account Mode
Using Cfwd via the IP Phone UI
Model 6757i CT IP Phone User Guide 199
200 Model 6757i CT IP Phone User Guide
Call Forward State Screen
Model 6757i CT IP Phone User Guide 201
Change the State Change the Number Change the No. Rings
Mode Screen No Cfwd phone
Cfwd in Phone Mode
202 Model 6757i CT IP Phone User Guide
Model 6757i CT IP Phone User Guide 203
204 Model 6757i CT IP Phone User Guide
Calls
Model 6757i CT IP Phone User Guide 205
Cfwd in Custom Mode
Account Screen
206 Model 6757i CT IP Phone User Guide
Change
Model 6757i CT IP Phone User Guide 207
State
No. Rings
208 Model 6757i CT IP Phone User Guide
Accessing and Clearing Missed Calls
Missed Calls Indicator
Services Key Callers List
Model 6757i CT IP Phone User Guide 209
Voicemail
Using Voicemail
210 Model 6757i CT IP Phone User Guide
Handset Keys
Cordless Handset
Model 6757i CT IP Phone User Guide 211
212 Model 6757i CT IP Phone User Guide
Handset Key Descriptions
Item # Menu list
Model 6757i CT IP Phone User Guide 213
Intercom
Accessing Options on the Cordless Handset
214 Model 6757i CT IP Phone User Guide
Model 6757i CT IP Phone User Guide 215
Ring Tone
Custom Name
Call timer
Vibrate
216 Model 6757i CT IP Phone User Guide
Key Lock On or Off
Handset Pairing/Unpairing
Model 6757i CT IP Phone User Guide 217
Silent Alert
Finding the Phones’s IP Address using the Handset
218 Model 6757i CT IP Phone User Guide
To activate Silent Alert from the option display
Model 6757i CT IP Phone User Guide 219
Feature Keys on the Handset
220 Model 6757i CT IP Phone User Guide
Feature Key Programming Guidelines
Key Function Description Private/Public
Model 6757i CT IP Phone User Guide 221
Programming Feature Keys
Click on Operation-Handset Keys
Handset Icons and Status Messages
Idle Mode
222 Model 6757i CT IP Phone User Guide
Screen Icons
Using Handset Keys
Multifunction Handset LED Indicator
Model 6757i CT IP Phone User Guide 223
224 Model 6757i CT IP Phone User Guide
Handset Battery Indicator & Status
Battery Charging
Model 6757i CT IP Phone User Guide 225
Menu List Â
To adjust the receiver volume
Volume Control
To adjust the ringer volume
Directory Cordless Handset
Model 6757i CT IP Phone User Guide 227
Adding an Entry to the Directory
228 Model 6757i CT IP Phone User Guide
To add an entry to the directory
Model 6757i CT IP Phone User Guide 229
Callers List Cordless Handset
Dialing from the Callers List
Saving Entries from the Callers List to the Directory
230 Model 6757i CT IP Phone User Guide
Receiving Calls
Making Calls from Cordless Handset
Call Privacy
Model 6757i CT IP Phone User Guide 231
232 Model 6757i CT IP Phone User Guide
Public and Private Feature Key
Model 6757i CT IP Phone User Guide 233
Pairing/Unpairing the Handset
Pairing and Unpairing Cordless Handset to Base
Pairing the Handset to the Base Unit
Select Preferences-Handset Pairing
Model 6757i CT IP Phone User Guide 235
Select Hset Pairing
Failed Pairing of Handset
Successful Pairing of Handset
236 Model 6757i CT IP Phone User Guide
Model 6757i CT IP Phone User Guide 237
Unpairing the Handset from the Base Unit Using the Base UI
Successful Removal
238 Model 6757i CT IP Phone User Guide
Failed Removal
Successful Removal Attempt
Model 6757i CT IP Phone User Guide 239
Failed Removal Attempt
240 Model 6757i CT IP Phone User Guide
Configuring Suppression of Dtmf Playback
Additional Features
Star Codes
Suppress Dtmf Playback
242 Model 6757i CT IP Phone User Guide
Click on Basic Settings-Preferences
Display Dtmf Digits
Configuring Display of Dtmf Digits
Model 6757i CT IP Phone User Guide 243
244 Model 6757i CT IP Phone User Guide
Model 6757i CT IP Phone User Guide 245
Enable/Disable Call Waiting
Enabling/Disabling Call Waiting
246 Model 6757i CT IP Phone User Guide
Play Call Waiting Tone
Configuring Call Waiting Tone
Model 6757i CT IP Phone User Guide 247
Stuttered Dial Tone
Configuring Stuttered Dial Tone
248 Model 6757i CT IP Phone User Guide
XML Beep Support
Configuring XML Beep Support
Model 6757i CT IP Phone User Guide 249
Configuring Status Scroll Delay
Status Scroll Delay
250 Model 6757i CT IP Phone User Guide
Model 6757i CT IP Phone User Guide 251
Incoming Call Interrupts Dialing
Transfer/Conference Call Behavior
Intercom Behavior
252 Model 6757i CT IP Phone User Guide
Configuring Incoming Call Interrupts Dialing
Model 6757i CT IP Phone User Guide 253
Switch UI Focus to Ringing Line
Phone Feature Preferred Line Behavior
Preferred Line and Preferred Line Timeout
254 Model 6757i CT IP Phone User Guide
Model 6757i CT IP Phone User Guide 255
Configuring Goodbye Key to Cancel Incoming Calls
Goodbye Key Cancels Incoming Calls
256 Model 6757i CT IP Phone User Guide
Goodbye Key Cancels Incoming Call is
Using the Goodbye Key to Cancel Incoming Calls Feature
Model 6757i CT IP Phone User Guide 257
UPnP Mapping Lines for remote phones
Configuring UPnP Mapping Lines
258 Model 6757i CT IP Phone User Guide
Model 6757i CT IP Phone User Guide 259
Configuring Message Waiting Indicator
Message Waiting Indicator
260 Model 6757i CT IP Phone User Guide
Model 6757i CT IP Phone User Guide 261
Incoming Intercom Call Features
Incoming Intercom
Microphone Mute
Auto-Answer/Play Warning Tone
262 Model 6757i CT IP Phone User Guide
Allow Barge
Model 6757i CT IP Phone User Guide 263
Configuring Incoming Intercom Settings
264 Model 6757i CT IP Phone User Guide
Using Redial Key for Last Number Redial
Group RTP Paging receives RTP streams
Model 6757i CT IP Phone User Guide 265
Group Paging RTP Settings
Configuring Group RTP Paging
266 Model 6757i CT IP Phone User Guide
Model 6757i CT IP Phone User Guide 267
Configuring Lldp Elin
Outgoing Intercom Calls
Available Features Enabled by Administrators
Missed Call Summary Subscription
268 Model 6757i CT IP Phone User Guide
Autodial Hotline and Warmline
Customizable Callers List Key and Services Key
Centralized Conferencing
Model 6757i CT IP Phone User Guide 269
XML Softkey for Special Characters in XML Applications
Answer and Ignore Softkeys for XML Applications
270 Model 6757i CT IP Phone User Guide
Playing a WAV File On Your Phone
Using the Keypad During Active XML Applications
Model 6757i CT IP Phone User Guide 271
IP Phone UI Screen During WAV Streaming
272 Model 6757i CT IP Phone User Guide
Key Redirection
Options Key
XML Override for a Locked Phone
XML Applications and Off-Hook Interaction
RTP Recording and Simultaneous Playing
Model 6757i CT IP Phone User Guide 273
IP Phone UI when Broadsoft CMS is Enabled
Hold Feature Enhancement for Broadsoft Servers
274 Model 6757i CT IP Phone User Guide
Model 6757i CT IP Phone User Guide 275
Model M670i and M675i Expansion Modules
Model M670i
Model M675i
Expansion Module keys support the following functions
276 Model 6757i CT IP Phone User Guide
Model 6757i CT IP Phone User Guide 277
Using the Expansion Modules
M670i Expansion Module
M675i Expansion Module
1 Screen
278 Model 6757i CT IP Phone User Guide
2 Screen
Press-and-Hold to Create a Speeddial Key
Model 6757i CT IP Phone User Guide 279
280 Model 6757i CT IP Phone User Guide
Troubleshooting Solutions
Why does my phone display the No Service message?
What are services, and how do I use them?
How do I change my user password?
Model 6757i CT IP Phone User Guide 281
282 Model 6757i CT IP Phone User Guide
Why does my phone display Bad Encrypted Config?
How do I restart the IP phone?
Model 6757i CT IP Phone User Guide 283
How do I lock my phone?
284 Model 6757i CT IP Phone User Guide
Model 6757i CT IP Phone User Guide 285
Page
Warranty Repair Services
Limited Warranty
Exclusions
After Warranty Service
Time Zone Name/Time Zone Code Table
Appendix a Time Zone Codes
Time Zone Name Time Zone Code
NST
Time
SGT
Numerics
Index
Index-2 Model 6757i CT IP Phone User Guide
Index-3
Index-4 Model 6757i CT IP Phone User Guide
Index-5
Page
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