Aastra Telecom 6757I CT Using the ACD Feature on your IP Phone, ACD LED Table, Using the ACD Key

Page 101

Expansion Module Keys

7.Select from “Key 1” through “Key 36” (M670i) or

Select from “Key 1” through “Key 60” (M675i)

8.(M675i) In the "Label" field, enter a label to apply to this ACD key.

9.In the "Line" field, select a line to apply Automatic call distribution. Valid values are 1 through 9.

10.Click to save your changes.

Using the ACD Feature on your IP Phone

The ACD feature allows you to login to a phone queue in order to receive distributed calls on your IP phone. To login to a phone queue, you must preconfigure an ACD softkey or expansion module key on your IP Phone as described in the previous procedure.

Your Administrator sets up the queue that you access when you press the ACD Key. Contact your System Administrator for more information.

When you press the ACD Key, the phone prompts you to enter a User ID and Password to login into the queue. Once logged in, you can make your phone “available” or “unavailable” to take calls by pressing the Available/Unavailable Key ( ). The server monitors your IP phone status. When you set the IP phone to “available,” the server begins distributing calls to your phone. When you set the IP phone to “unavailable,” the server temporarily stops distributing calls to your phone.

The LED for the ACD Key shows the current status of your phone.

ACD LED Table

This LED changes when you log into the phone queue and are available to take calls. The LED changes again when you are busy with an active call. The table below shows the status of the LED as they may appear on your IP phone.

Phone

Status: Logged In

Status: Unavailable

Logged Out

Model

and Available

 

 

 

 

6757i CT

Solid Red LED

Blinking Red LED

No LED

 

icon

Blinking

icon

icon

 

 

 

 

 

Using the ACD Key

Use the following procedure to log into a phone queue from your IP phone.

IP Phone UI

Line Keys and Softkeys

Model 6757i CT IP Phone User Guide

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Contents 6757i CT IP Phone Page Iii Software License AgreementPage Table of Contents Multiple Line and Call Appearances Defining an Emergency Dial PlanState-Based Softkeys Bottom Keys only Line Key Dialing a Number 152Vii Handset Keys 211 Handset Key Descriptions 212Additional Features 241 Pairing/Unpairing the Handset 234Using the Expansion Modules 277 Available Features Enabled by Administrators 268Page Model 6757i CT IP Phone User Guide About this GuideDocumentation Introduction Phone FeaturesCordless Handset Features Requirements Installation and SetupPlugging in and Starting the Phone Getting StartedUpdating Configuration SIP Network Connected/Network Disconnected Idle Screen Idle Screen Idle Screen With Softkeys ConfiguredReference Screen Display After Picking Up the Handset Idle Screen with Voicemail MessagesIdle Screen After Handset Pickup Keys Key Description IP Phone Keys and Key DescriptionsKey Descriptions IP Phone Keys and Key Descriptions Reference Phone Options via the IP Phone UI Methods for Customizing Your PhoneOption Number Call ForwardSimplified Options Menu References Using the IP Phone UIPhone Options via the Aastra Web UI Using the Aastra Web UI Methods for Customizing Your Phone Available Functions for Softkeys Headings Descriptions StatusOperation Headings Descriptions Basic SettingsSelect Phone Status Phone StatusPhone Status via IP Phone UI Scroll to IP&MAC Addresses and press Select Finding Your Phone’s IP AddressPhone Status via the Aastra Web UI SIP Account Status SIP Account StatusWhere Example Backup Registrar Line SIP Account Status Used?Status Description Condition Customizing Your Phone Configuration Method Valid Values Default ValueRing Tones and Tone Sets Ring TonesRing Tone Sets Configuring Ring Tones and Tone SetsSelect Preferences Select Ring TonePress Done Select Tone Set Click on Basic Settings-Preferences-Ring TonesSelect Contrast Level Setting Contrast LevelContrast Level Backlight Setting the BacklightSelect Backlight OffIf you selected Auto, press the Advanced softkey Select Preferences Select Live Dialpad Live DialpadEnabling/Disabling Live Dialpad Set Audio Audio ModeSetting Audio Mode and Headset Mic Volume Headset Mic VolumeSelect Preferences Select Set Audio Select Audio Mode Headset Speaker/Headset Headset/SpeakerSelect Headset Mic Volume Time and Date Configuring Time and DateSet Time and Time Format Select Preferences Select Time and Date Select Set TimeSelect Preferences Select Time and Date Select Time FormatSet Date and Date Format Select Date Format Select Preferences Select Time and Date Select Time Zone Set Time ZoneDaylight Savings Time Select Preferences Select Daylight SavingsSet Time Servers Min summertime 1h summertime Automatic DefaultSelect Preferences Select Time and Date Select Time Server Select from Time Server 1, Time Server 2, or Time ServerClick on Basic Settings-Preferences-Time and Date Setting Click to save your settings Specifying the Language to Use LanguageSelect Screen Language Français FrenchClick on Basic Settings-Preferences-Language Settings Keypad Input Alphabet Tables English Language InputFrench Key Uppercase Characters Lowercase CharactersGerman SpanishExample Configuring Language Input Using the IP Phone UIItalian Select Input Language Click on Basic Settings- Preferences-Language SettingsLatin 2 Character Set Setting a User Password User PasswordSelect User Password and press Select If you change the password Then you need toClick on Operation-User Password Reset a User Password Resetting a User PasswordSelect Restart Phone Click on Operation-ResetRestarting your phone Locking/Unlocking a Phone Phone LockLock the Phone Unlock the PhoneLock the Phone? field, click Click on Operation-Phone LockEmergency Description Number Defining an Emergency Dial Plan911110 Define an Emergency Dial PlanMultiple Line and Call Appearances Line Keys and SoftkeysSoftkeys Speeddial Key Function Description NoneDo Not Disturb Busy Lamp Field BLFKey Function Description Speeddial/Conf ServicesDirectory Callers ListState Description Softkey Type Default StatesState-Based Softkeys Bottom Keys only Label LAB Key Display BehaviorSat Jan 1 1218am Softkey Line/Call Appearance Lights Line KeyLine Keys and Softkeys Softkeys Configuring a Line KeyExpansion Module Keys Speeddial Prefix Speeddial KeyKey Line=2Enter Name Enter Number Line Save Backspace ABC Cancel Enter Name Press SD button Creating a Speeddial Using the Speed Dial Edit OptionLine Keys and Softkeys Softkeys Click on Operation-Keypad Speeddial Select Preferences Select Speed Dial Edit Editing Speeddial KeysEdit the speeddial information as applicable and press Save Editing a Speeddial on a Softkey or Expansion Module Key Click on Operation-Keypad Speeddial Do not Disturb DND Key Configuring a DND KeySoftkeys Busy Lamp Field BLF Key Global Configuring a BLF KeyThrough Click to save your changes BLF List Key Configuring a BLF List KeyThrough Expansion Module Keys Automatic Call Distribution ACD Key for Sylantro Servers Configuring an Automatic Call Distribution ACD Key ACD LED Table Using the ACD Feature on your IP PhoneUsing the ACD Key User ID and Password prompts displays Unavailable Log Out Line Keys and Softkeys Softkeys Expansion Module Keys Configuring Group Call Pickup GCP Key for Sylantro Servers Using Group Call Pickup GCP Using Directed Call Pickup/Group Call PickupUsing Directed Call Pickup DCP Select an extension Press the Pickup Key to answer the call 100 Model 6757i CT IP Phone User Guide Services Key Top and Bottom keys are softkeysXML Key Model 6757i CT IP Phone User Guide 101 Configuring XML Services102 Model 6757i CT IP Phone User Guide Model 6757i CT IP Phone User Guide 103 Configuring an XML Key104 Model 6757i CT IP Phone User Guide From the Services Menu Accessing the XML ServiceServices Key Model 6757i CT IP Phone User Guide 105106 Model 6757i CT IP Phone User Guide Configuring a WebApps KeyWebApps Key To use the WebApps key Using the WebApps KeyModel 6757i CT IP Phone User Guide 107 108 Model 6757i CT IP Phone User Guide Configuring a Flash KeyFlash Key Model 6757i CT IP Phone User Guide 109 110 Model 6757i CT IP Phone User Guide Configuring a Sprecode KeySprecode Key Model 6757i CT IP Phone User Guide 111 112 Model 6757i CT IP Phone User Guide Park/Pickup Static ConfigurationPark/Pickup Keys Server Park Values Pickup Values Park/Pickup Call Server Configuration ValuesModel 6757i CT IP Phone User Guide 113 114 Model 6757i CT IP Phone User Guide Configuring Park /Pickup using Static ConfigurationClick on Basic Settings-Preferences-General Key Configuration Using the Aastra Web UI Park/Pickup Key ConfigurationConfiguring Park/Pickup using Key Configuration Model 6757i CT IP Phone User Guide 115116 Model 6757i CT IP Phone User Guide Park a Call Using the Park Call/Pickup Parked Call FeatureModel 6757i CT IP Phone User Guide 117 Pickup a Parked Call 118 Model 6757i CT IP Phone User GuideLast Call Return lcr Key Sylantro Servers only Configuring a Last Call Return KeyModel 6757i CT IP Phone User Guide 119 How it works120 Model 6757i CT IP Phone User Guide Model 6757i CT IP Phone User Guide 121 Configuring a Call Forward KeyCall Forward Key 122 Model 6757i CT IP Phone User Guide BLF/Xfer Key Requirements and Functionality BLF/XferModel 6757i CT IP Phone User Guide 123 124 Model 6757i CT IP Phone User Guide Configuring a BLF/Xfer KeyModel 6757i CT IP Phone User Guide 125 Speeddial/Xfer Key Requirements and Functionality Speeddial/Xfer126 Model 6757i CT IP Phone User Guide Model 6757i CT IP Phone User Guide 127 Configuring a Speeddial/Xfer Key128 Model 6757i CT IP Phone User Guide Model 6757i CT IP Phone User Guide 129 Speeddial/Conf130 Model 6757i CT IP Phone User Guide Configuring a Speeddial/Conf KeyModel 6757i CT IP Phone User Guide 131 132 Model 6757i CT IP Phone User Guide Services KeyModel 6757i CT IP Phone User Guide 133 Configuring a Services Key134 Model 6757i CT IP Phone User Guide Directory Key Configuring a Directory KeyModel 6757i CT IP Phone User Guide 135 Directory Key136 Model 6757i CT IP Phone User Guide Callers List Key Configuring a Callers List KeyModel 6757i CT IP Phone User Guide 137 Callers List Key138 Model 6757i CT IP Phone User Guide Intercom Key Intercom KeyModel 6757i CT IP Phone User Guide 139 140 Model 6757i CT IP Phone User Guide Configuring an Intercom KeyModel 6757i CT IP Phone User Guide 141 142 Model 6757i CT IP Phone User Guide Configuring a Phone Lock KeyPhone Lock Key Model 6757i CT IP Phone User Guide 143 Using the Lock/Unlock Key on the IP Phone144 Model 6757i CT IP Phone User Guide Configuring a Paging KeyPaging Key Sends the RTP Stream Model 6757i CT IP Phone User Guide 145 146 Model 6757i CT IP Phone User Guide Using the Paging KeyModel 6757i CT IP Phone User Guide 147 Configuring a None KeyNone Key 148 Model 6757i CT IP Phone User Guide Model 6757i CT IP Phone User Guide 149 Configuring an Empty KeyEmpty Key 150 Model 6757i CT IP Phone User Guide Model 6757i CT IP Phone User Guide 151 Deleting a Key152 Model 6757i CT IP Phone User Guide Making CallsDialing a Number Model 6757i CT IP Phone User Guide 153 Using Handsfree SpeakerphonePre-dialing a Number Advanced Volume Controls for the Headset Mic Using a HeadsetTo change this volume To Make and Receive Calls Using a HeadsetUsing the Icom Key Using IntercomIncoming Intercom Features Aastra Web UI Description Model 6757i CT IP Phone User Guide 155156 Model 6757i CT IP Phone User Guide Incoming Intercom Features Description Aastra Web UIRedial Accessing the Redial ListModel 6757i CT IP Phone User Guide 157 Deleting from the Redial List158 Model 6757i CT IP Phone User Guide MuteAnswering an Incoming Call Receiving CallsModel 6757i CT IP Phone User Guide 159 To answer the call160 Model 6757i CT IP Phone User Guide Sending an Incoming Call to VoicemailPlacing a Call on Hold Handling CallsModel 6757i CT IP Phone User Guide 161 To place a call on hold162 Model 6757i CT IP Phone User Guide When on HoldAutomatic Hold Retrieving a Held CallTransferring Calls Screen that displays when handset is liftedModel 6757i CT IP Phone User Guide 163 Blind TransferTo transfer a call to another extension Transfer Key when handset is lifted164 Model 6757i CT IP Phone User Guide Local Conferencing Conferencing CallsModel 6757i CT IP Phone User Guide 165 Conference Key Using Local Conferencing166 Model 6757i CT IP Phone User Guide Centralized Conferencing for Sylantro and Broadsoft Servers Model 6757i CT IP Phone User Guide 167Joining Two Active Calls in a Single Conference 168 Model 6757i CT IP Phone User Guide Using Centralized ConferencingModel 6757i CT IP Phone User Guide 169 Setting Up Multiple Conferences for Sylantro Server onlyJoining Additional Parties to Active Conferences Ending Calls170 Model 6757i CT IP Phone User Guide Managing Calls Accessing Your DirectoryDirectory List Model 6757i CT IP Phone User Guide 171Managing the Directory List Sorting Entries and Quick Search Feature172 Model 6757i CT IP Phone User Guide Adding New Entries to the Directory List Model 6757i CT IP Phone User Guide 173Screen Directory List LimitationsEditing Entries in the Directory List 174 Model 6757i CT IP Phone User GuideScrolling Multiple Screens Per Entry Model 6757i CT IP Phone User Guide 175Arranging Multiple Screens 176 Model 6757i CT IP Phone User GuideDeleting Entries from the Directory List Model 6757i CT IP Phone User Guide 177Saving Entries to the Directory List 178 Model 6757i CT IP Phone User GuideDirectory Key Redial List Key Model 6757i CT IP Phone User Guide 179Directory Key Callers List Key Downloading the Directory List to Your PC 180 Model 6757i CT IP Phone User GuideModel 6757i CT IP Phone User Guide 181 Accessing the Directory ListDownload the Directory List Click on Operation-Directory182 Model 6757i CT IP Phone User Guide Callers ListCaller’s List Screen Display Display Item DescriptionCallers List Key Handsfree Button Accessing the Callers ListModel 6757i CT IP Phone User Guide 183 Editing Entries in the Callers List 184 Model 6757i CT IP Phone User GuideDeleting Entries from the Callers List Model 6757i CT IP Phone User Guide 185Download the Callers List 186 Model 6757i CT IP Phone User GuideDownloading the Callers List to Your PC Model 6757i CT IP Phone User Guide 187 Account Configuration DND and Call ForwardingDND Account-Based Configuration 188 Model 6757i CT IP Phone User Guide Configuring DNDModel 6757i CT IP Phone User Guide 189 Configuring DND Using the Aastra Web UI190 Model 6757i CT IP Phone User Guide Click on Basic Settings-Account ConfigurationUsing DND Modes via the IP Phone UI Model 6757i CT IP Phone User Guide 191 DND in Account ModeDND in Phone Mode Default 192 Model 6757i CT IP Phone User Guide DND in Custom ModeIndicates DND OffModel 6757i CT IP Phone User Guide 193 Call Forward Account-Based Configuration194 Model 6757i CT IP Phone User Guide Model 6757i CT IP Phone User Guide 195 Configuring Cfwd Using the Aastra Web UI196 Model 6757i CT IP Phone User Guide Click To save your changes Model 6757i CT IP Phone User Guide 197198 Model 6757i CT IP Phone User Guide Model 6757i CT IP Phone User Guide 199 Using Cfwd via the IP Phone UICfwd in Account Mode 200 Model 6757i CT IP Phone User Guide Change the State Change the Number Change the No. Rings Model 6757i CT IP Phone User Guide 201Call Forward State Screen 202 Model 6757i CT IP Phone User Guide Cfwd in Phone ModeMode Screen No Cfwd phone Model 6757i CT IP Phone User Guide 203 204 Model 6757i CT IP Phone User Guide CallsAccount Screen Cfwd in Custom ModeModel 6757i CT IP Phone User Guide 205 206 Model 6757i CT IP Phone User Guide Change Model 6757i CT IP Phone User Guide 207State No. Rings208 Model 6757i CT IP Phone User Guide Accessing and Clearing Missed Calls Missed Calls IndicatorServices Key Callers List Model 6757i CT IP Phone User Guide 209210 Model 6757i CT IP Phone User Guide Using VoicemailVoicemail Model 6757i CT IP Phone User Guide 211 Cordless HandsetHandset Keys 212 Model 6757i CT IP Phone User Guide Handset Key DescriptionsItem # Menu list Model 6757i CT IP Phone User Guide 213214 Model 6757i CT IP Phone User Guide Accessing Options on the Cordless HandsetIntercom Model 6757i CT IP Phone User Guide 215 Ring ToneCustom Name Call timerVibrate 216 Model 6757i CT IP Phone User GuideModel 6757i CT IP Phone User Guide 217 Handset Pairing/UnpairingKey Lock On or Off Silent Alert Finding the Phones’s IP Address using the Handset218 Model 6757i CT IP Phone User Guide To activate Silent Alert from the option displayModel 6757i CT IP Phone User Guide 219 Feature Keys on the HandsetKey Function Description Private/Public Feature Key Programming Guidelines220 Model 6757i CT IP Phone User Guide Click on Operation-Handset Keys Programming Feature KeysModel 6757i CT IP Phone User Guide 221 Handset Icons and Status Messages Idle Mode222 Model 6757i CT IP Phone User Guide Screen IconsModel 6757i CT IP Phone User Guide 223 Multifunction Handset LED IndicatorUsing Handset Keys 224 Model 6757i CT IP Phone User Guide Handset Battery Indicator & Status Battery ChargingModel 6757i CT IP Phone User Guide 225 Menu List ÂTo adjust the receiver volume Volume ControlTo adjust the ringer volume Directory Cordless HandsetModel 6757i CT IP Phone User Guide 227 To add an entry to the directory 228 Model 6757i CT IP Phone User GuideAdding an Entry to the Directory Dialing from the Callers List Callers List Cordless HandsetModel 6757i CT IP Phone User Guide 229 Saving Entries from the Callers List to the Directory 230 Model 6757i CT IP Phone User GuideReceiving Calls Making Calls from Cordless HandsetCall Privacy Model 6757i CT IP Phone User Guide 231232 Model 6757i CT IP Phone User Guide Public and Private Feature KeyModel 6757i CT IP Phone User Guide 233 Pairing/Unpairing the Handset Pairing and Unpairing Cordless Handset to BasePairing the Handset to the Base Unit Select Preferences-Handset PairingModel 6757i CT IP Phone User Guide 235 Select Hset Pairing236 Model 6757i CT IP Phone User Guide Successful Pairing of HandsetFailed Pairing of Handset Model 6757i CT IP Phone User Guide 237 Unpairing the Handset from the Base Unit Using the Base UIFailed Removal 238 Model 6757i CT IP Phone User GuideSuccessful Removal Successful Removal Attempt Model 6757i CT IP Phone User Guide 239Failed Removal Attempt 240 Model 6757i CT IP Phone User GuideConfiguring Suppression of Dtmf Playback Additional FeaturesStar Codes Suppress Dtmf Playback242 Model 6757i CT IP Phone User Guide Click on Basic Settings-PreferencesModel 6757i CT IP Phone User Guide 243 Configuring Display of Dtmf DigitsDisplay Dtmf Digits 244 Model 6757i CT IP Phone User Guide Enabling/Disabling Call Waiting Enable/Disable Call WaitingModel 6757i CT IP Phone User Guide 245 246 Model 6757i CT IP Phone User Guide Model 6757i CT IP Phone User Guide 247 Configuring Call Waiting TonePlay Call Waiting Tone 248 Model 6757i CT IP Phone User Guide Configuring Stuttered Dial ToneStuttered Dial Tone Model 6757i CT IP Phone User Guide 249 Configuring XML Beep SupportXML Beep Support 250 Model 6757i CT IP Phone User Guide Status Scroll DelayConfiguring Status Scroll Delay Model 6757i CT IP Phone User Guide 251 Incoming Call Interrupts DialingTransfer/Conference Call Behavior Intercom Behavior252 Model 6757i CT IP Phone User Guide Configuring Incoming Call Interrupts DialingModel 6757i CT IP Phone User Guide 253 Switch UI Focus to Ringing Line254 Model 6757i CT IP Phone User Guide Preferred Line and Preferred Line TimeoutPhone Feature Preferred Line Behavior Model 6757i CT IP Phone User Guide 255 256 Model 6757i CT IP Phone User Guide Goodbye Key Cancels Incoming CallsConfiguring Goodbye Key to Cancel Incoming Calls Model 6757i CT IP Phone User Guide 257 Using the Goodbye Key to Cancel Incoming Calls FeatureGoodbye Key Cancels Incoming Call is 258 Model 6757i CT IP Phone User Guide Configuring UPnP Mapping LinesUPnP Mapping Lines for remote phones Model 6757i CT IP Phone User Guide 259 260 Model 6757i CT IP Phone User Guide Message Waiting IndicatorConfiguring Message Waiting Indicator Model 6757i CT IP Phone User Guide 261 Incoming Intercom Call FeaturesIncoming Intercom Microphone MuteAllow Barge 262 Model 6757i CT IP Phone User GuideAuto-Answer/Play Warning Tone Model 6757i CT IP Phone User Guide 263 Configuring Incoming Intercom Settings264 Model 6757i CT IP Phone User Guide Using Redial Key for Last Number RedialGroup RTP Paging receives RTP streams Model 6757i CT IP Phone User Guide 265266 Model 6757i CT IP Phone User Guide Configuring Group RTP PagingGroup Paging RTP Settings Model 6757i CT IP Phone User Guide 267 Configuring Lldp ElinOutgoing Intercom Calls Available Features Enabled by AdministratorsMissed Call Summary Subscription 268 Model 6757i CT IP Phone User GuideAutodial Hotline and Warmline Customizable Callers List Key and Services KeyCentralized Conferencing Model 6757i CT IP Phone User Guide 269270 Model 6757i CT IP Phone User Guide Answer and Ignore Softkeys for XML ApplicationsXML Softkey for Special Characters in XML Applications Playing a WAV File On Your Phone Using the Keypad During Active XML ApplicationsModel 6757i CT IP Phone User Guide 271 IP Phone UI Screen During WAV StreamingOptions Key Key Redirection272 Model 6757i CT IP Phone User Guide XML Override for a Locked Phone XML Applications and Off-Hook InteractionRTP Recording and Simultaneous Playing Model 6757i CT IP Phone User Guide 273274 Model 6757i CT IP Phone User Guide Hold Feature Enhancement for Broadsoft ServersIP Phone UI when Broadsoft CMS is Enabled Model 6757i CT IP Phone User Guide 275 Model M670i and M675i Expansion ModulesModel M670i Model M675iExpansion Module keys support the following functions 276 Model 6757i CT IP Phone User GuideModel 6757i CT IP Phone User Guide 277 Using the Expansion ModulesM670i Expansion Module M675i Expansion Module2 Screen 278 Model 6757i CT IP Phone User Guide1 Screen Press-and-Hold to Create a Speeddial Key Model 6757i CT IP Phone User Guide 279280 Model 6757i CT IP Phone User Guide Troubleshooting SolutionsWhy does my phone display the No Service message? What are services, and how do I use them?How do I change my user password? Model 6757i CT IP Phone User Guide 281282 Model 6757i CT IP Phone User Guide Why does my phone display Bad Encrypted Config?How do I restart the IP phone? Model 6757i CT IP Phone User Guide 283How do I lock my phone? 284 Model 6757i CT IP Phone User GuideModel 6757i CT IP Phone User Guide 285 Page Exclusions Limited WarrantyWarranty Repair Services After Warranty Service Time Zone Name Time Zone Code Appendix a Time Zone CodesTime Zone Name/Time Zone Code Table NST Time SGT Numerics IndexIndex-2 Model 6757i CT IP Phone User Guide Index-3 Index-4 Model 6757i CT IP Phone User Guide Index-5 Page
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