Aastra Telecom 6757I CT manual Model 6757i CT IP Phone User Guide 193

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Call Forward Account-Based Configuration

Call Forward (CFWD) on the IP phone allows incoming calls to be forwarded to another destination.

On the 6757i CT, you can set Call Forward (CFWD) on the phone-side for a specific account or for all accounts on the phone. You can set a CFWD mode using the Aastra Web UI at the path, Basic Settings->Preferences->General->Call Forward Key Mode: Account (default), Phone, and Custom. CFWD performs according to the mode you set.

You can configure CFWD using the Aastra Web UI at the path, Basic Settings->Account Configuration, OR you can configure CFWD using the IP Phone UI at the path, Options->Call Forward.

Using the Aastra Web UI at the path, Operation->Softkeys and XML, you can also configure a CFWD key for the phone (or for an expansion module) to use as a shortcut for accessing the CFWD menu on the phone.

The following describes the behavior for each CFWD mode.

•Account - (default) The account mode allows you to configure CFWD on a per account basis. Pressing a configured CFWD key applies to the account in focus.

•Phone - The Phone mode allows you to set the same CFWD configuration for all accounts

(All, Busy, and/or No Answer). When you configure the initial account, the phone applies the configuration to all other accounts. (In the Aastra Web UI, only the account you configured is enabled. All other accounts are grayed out but set to the same configuration.) Using the Aastra Web UI, if you make changes to that initial account, the changes apply to all accounts on the phone.

•Custom - The Custom mode allows you to configure CFWD for a specific account or all accounts. You can configure a specific mode (All, Busy, and/or No Answer) for each account independently or all accounts. On the 6757i CT, you can set all accounts to All On, All Off, or copy the configuration for the account in focus to all other accounts using a CopytoAll softkey.

Note: If there is only one account configured on the phone, then the mode setting is ignored and the phone behaves as if the mode was set to “Phone”.

You can enable different CFWD rules/modes independently (for example, you can set different phone numbers for Busy, All, and NoAnswer modes and then turn them on/off individually).

Managing Calls

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Contents 6757i CT IP Phone Page Iii Software License AgreementPage Table of Contents Dialing a Number 152 Defining an Emergency Dial PlanMultiple Line and Call Appearances State-Based Softkeys Bottom Keys only Line KeyVii Handset Keys 211 Handset Key Descriptions 212Additional Features 241 Pairing/Unpairing the Handset 234Using the Expansion Modules 277 Available Features Enabled by Administrators 268Page Model 6757i CT IP Phone User Guide About this GuideDocumentation Introduction Phone FeaturesCordless Handset Features Requirements Installation and SetupPlugging in and Starting the Phone Getting StartedUpdating Configuration SIP Network Connected/Network Disconnected Idle Screen Idle Screen Idle Screen With Softkeys ConfiguredReference Screen Display After Picking Up the Handset Idle Screen with Voicemail MessagesIdle Screen After Handset Pickup Keys Key Description IP Phone Keys and Key DescriptionsKey Descriptions IP Phone Keys and Key Descriptions Reference Call Forward Methods for Customizing Your PhonePhone Options via the IP Phone UI Option NumberSimplified Options Menu References Using the IP Phone UIPhone Options via the Aastra Web UI Using the Aastra Web UI Methods for Customizing Your Phone Available Functions for Softkeys Headings Descriptions StatusOperation Headings Descriptions Basic SettingsSelect Phone Status Phone StatusPhone Status via IP Phone UI Scroll to IP&MAC Addresses and press Select Finding Your Phone’s IP AddressPhone Status via the Aastra Web UI SIP Account Status SIP Account StatusWhere Example Backup Registrar Line SIP Account Status Used?Status Description Condition Ring Tones Configuration Method Valid Values Default ValueCustomizing Your Phone Ring Tones and Tone SetsSelect Ring Tone Configuring Ring Tones and Tone SetsRing Tone Sets Select PreferencesPress Done Select Tone Set Click on Basic Settings-Preferences-Ring TonesSelect Contrast Level Setting Contrast LevelContrast Level Off Setting the BacklightBacklight Select BacklightIf you selected Auto, press the Advanced softkey Select Preferences Select Live Dialpad Live DialpadEnabling/Disabling Live Dialpad Set Audio Audio ModeHeadset Speaker/Headset Headset/Speaker Headset Mic VolumeSetting Audio Mode and Headset Mic Volume Select Preferences Select Set Audio Select Audio ModeSelect Headset Mic Volume Select Preferences Select Time and Date Select Set Time Configuring Time and DateTime and Date Set Time and Time FormatSelect Preferences Select Time and Date Select Time FormatSet Date and Date Format Select Date Format Select Preferences Select Daylight Savings Set Time ZoneSelect Preferences Select Time and Date Select Time Zone Daylight Savings TimeSelect from Time Server 1, Time Server 2, or Time Server Min summertime 1h summertime Automatic DefaultSet Time Servers Select Preferences Select Time and Date Select Time ServerClick on Basic Settings-Preferences-Time and Date Setting Click to save your settings Français French LanguageSpecifying the Language to Use Select Screen LanguageClick on Basic Settings-Preferences-Language Settings Key Uppercase Characters Lowercase Characters Language InputKeypad Input Alphabet Tables English FrenchGerman SpanishExample Configuring Language Input Using the IP Phone UIItalian Select Input Language Click on Basic Settings- Preferences-Language SettingsLatin 2 Character Set If you change the password Then you need to User PasswordSetting a User Password Select User Password and press SelectClick on Operation-User Password Reset a User Password Resetting a User PasswordSelect Restart Phone Click on Operation-ResetRestarting your phone Unlock the Phone Phone LockLocking/Unlocking a Phone Lock the PhoneLock the Phone? field, click Click on Operation-Phone LockEmergency Description Number Defining an Emergency Dial Plan911110 Define an Emergency Dial PlanMultiple Line and Call Appearances Line Keys and SoftkeysSoftkeys Busy Lamp Field BLF Key Function Description NoneSpeeddial Do Not DisturbCallers List ServicesKey Function Description Speeddial/Conf DirectoryState Description Softkey Type Default StatesState-Based Softkeys Bottom Keys only Label LAB Key Display BehaviorSat Jan 1 1218am Softkey Line/Call Appearance Lights Line KeyLine Keys and Softkeys Softkeys Configuring a Line KeyExpansion Module Keys Line=2 Speeddial KeySpeeddial Prefix KeyEnter Name Enter Number Line Save Backspace ABC Cancel Enter Name Press SD button Creating a Speeddial Using the Speed Dial Edit OptionLine Keys and Softkeys Softkeys Click on Operation-Keypad Speeddial Select Preferences Select Speed Dial Edit Editing Speeddial KeysEdit the speeddial information as applicable and press Save Editing a Speeddial on a Softkey or Expansion Module Key Click on Operation-Keypad Speeddial Do not Disturb DND Key Configuring a DND KeySoftkeys Busy Lamp Field BLF Key Global Configuring a BLF KeyThrough Click to save your changes BLF List Key Configuring a BLF List KeyThrough Expansion Module Keys Automatic Call Distribution ACD Key for Sylantro Servers Configuring an Automatic Call Distribution ACD Key ACD LED Table Using the ACD Feature on your IP PhoneUsing the ACD Key User ID and Password prompts displays Unavailable Log Out Line Keys and Softkeys Softkeys Expansion Module Keys Configuring Group Call Pickup GCP Key for Sylantro Servers Using Group Call Pickup GCP Using Directed Call Pickup/Group Call PickupUsing Directed Call Pickup DCP Select an extension Press the Pickup Key to answer the call 100 Model 6757i CT IP Phone User Guide Services Key Top and Bottom keys are softkeysXML Key Model 6757i CT IP Phone User Guide 101 Configuring XML Services102 Model 6757i CT IP Phone User Guide Model 6757i CT IP Phone User Guide 103 Configuring an XML Key104 Model 6757i CT IP Phone User Guide Model 6757i CT IP Phone User Guide 105 Accessing the XML ServiceFrom the Services Menu Services Key106 Model 6757i CT IP Phone User Guide Configuring a WebApps KeyWebApps Key To use the WebApps key Using the WebApps KeyModel 6757i CT IP Phone User Guide 107 108 Model 6757i CT IP Phone User Guide Configuring a Flash KeyFlash Key Model 6757i CT IP Phone User Guide 109 110 Model 6757i CT IP Phone User Guide Configuring a Sprecode KeySprecode Key Model 6757i CT IP Phone User Guide 111 112 Model 6757i CT IP Phone User Guide Park/Pickup Static ConfigurationPark/Pickup Keys Server Park Values Pickup Values Park/Pickup Call Server Configuration ValuesModel 6757i CT IP Phone User Guide 113 114 Model 6757i CT IP Phone User Guide Configuring Park /Pickup using Static ConfigurationClick on Basic Settings-Preferences-General Model 6757i CT IP Phone User Guide 115 Park/Pickup Key ConfigurationKey Configuration Using the Aastra Web UI Configuring Park/Pickup using Key Configuration116 Model 6757i CT IP Phone User Guide Park a Call Using the Park Call/Pickup Parked Call FeatureModel 6757i CT IP Phone User Guide 117 Pickup a Parked Call 118 Model 6757i CT IP Phone User GuideHow it works Configuring a Last Call Return KeyLast Call Return lcr Key Sylantro Servers only Model 6757i CT IP Phone User Guide 119120 Model 6757i CT IP Phone User Guide Model 6757i CT IP Phone User Guide 121 Configuring a Call Forward KeyCall Forward Key 122 Model 6757i CT IP Phone User Guide BLF/Xfer Key Requirements and Functionality BLF/XferModel 6757i CT IP Phone User Guide 123 124 Model 6757i CT IP Phone User Guide Configuring a BLF/Xfer KeyModel 6757i CT IP Phone User Guide 125 Speeddial/Xfer Key Requirements and Functionality Speeddial/Xfer126 Model 6757i CT IP Phone User Guide Model 6757i CT IP Phone User Guide 127 Configuring a Speeddial/Xfer Key128 Model 6757i CT IP Phone User Guide Model 6757i CT IP Phone User Guide 129 Speeddial/Conf130 Model 6757i CT IP Phone User Guide Configuring a Speeddial/Conf KeyModel 6757i CT IP Phone User Guide 131 132 Model 6757i CT IP Phone User Guide Services KeyModel 6757i CT IP Phone User Guide 133 Configuring a Services Key134 Model 6757i CT IP Phone User Guide Directory Key Configuring a Directory KeyDirectory Key Model 6757i CT IP Phone User Guide 135136 Model 6757i CT IP Phone User Guide Callers List Key Configuring a Callers List KeyCallers List Key Model 6757i CT IP Phone User Guide 137138 Model 6757i CT IP Phone User Guide Intercom Key Intercom KeyModel 6757i CT IP Phone User Guide 139 140 Model 6757i CT IP Phone User Guide Configuring an Intercom KeyModel 6757i CT IP Phone User Guide 141 142 Model 6757i CT IP Phone User Guide Configuring a Phone Lock KeyPhone Lock Key Model 6757i CT IP Phone User Guide 143 Using the Lock/Unlock Key on the IP Phone144 Model 6757i CT IP Phone User Guide Configuring a Paging KeyPaging Key Sends the RTP Stream Model 6757i CT IP Phone User Guide 145 146 Model 6757i CT IP Phone User Guide Using the Paging KeyModel 6757i CT IP Phone User Guide 147 Configuring a None KeyNone Key 148 Model 6757i CT IP Phone User Guide Model 6757i CT IP Phone User Guide 149 Configuring an Empty KeyEmpty Key 150 Model 6757i CT IP Phone User Guide Model 6757i CT IP Phone User Guide 151 Deleting a Key152 Model 6757i CT IP Phone User Guide Making CallsDialing a Number Model 6757i CT IP Phone User Guide 153 Using Handsfree SpeakerphonePre-dialing a Number To Make and Receive Calls Using a Headset Using a HeadsetAdvanced Volume Controls for the Headset Mic To change this volumeModel 6757i CT IP Phone User Guide 155 Using IntercomUsing the Icom Key Incoming Intercom Features Aastra Web UI Description156 Model 6757i CT IP Phone User Guide Incoming Intercom Features Description Aastra Web UIDeleting from the Redial List Accessing the Redial ListRedial Model 6757i CT IP Phone User Guide 157158 Model 6757i CT IP Phone User Guide MuteTo answer the call Receiving CallsAnswering an Incoming Call Model 6757i CT IP Phone User Guide 159160 Model 6757i CT IP Phone User Guide Sending an Incoming Call to VoicemailTo place a call on hold Handling CallsPlacing a Call on Hold Model 6757i CT IP Phone User Guide 161Retrieving a Held Call When on Hold162 Model 6757i CT IP Phone User Guide Automatic HoldBlind Transfer Screen that displays when handset is liftedTransferring Calls Model 6757i CT IP Phone User Guide 163To transfer a call to another extension Transfer Key when handset is lifted164 Model 6757i CT IP Phone User Guide Local Conferencing Conferencing CallsModel 6757i CT IP Phone User Guide 165 Conference Key Using Local Conferencing166 Model 6757i CT IP Phone User Guide Centralized Conferencing for Sylantro and Broadsoft Servers Model 6757i CT IP Phone User Guide 167Joining Two Active Calls in a Single Conference 168 Model 6757i CT IP Phone User Guide Using Centralized ConferencingModel 6757i CT IP Phone User Guide 169 Setting Up Multiple Conferences for Sylantro Server onlyJoining Additional Parties to Active Conferences Ending Calls170 Model 6757i CT IP Phone User Guide Model 6757i CT IP Phone User Guide 171 Accessing Your DirectoryManaging Calls Directory ListManaging the Directory List Sorting Entries and Quick Search Feature172 Model 6757i CT IP Phone User Guide Directory List Limitations Model 6757i CT IP Phone User Guide 173Adding New Entries to the Directory List ScreenEditing Entries in the Directory List 174 Model 6757i CT IP Phone User GuideScrolling Multiple Screens Per Entry Model 6757i CT IP Phone User Guide 175Arranging Multiple Screens 176 Model 6757i CT IP Phone User GuideDeleting Entries from the Directory List Model 6757i CT IP Phone User Guide 177Saving Entries to the Directory List 178 Model 6757i CT IP Phone User GuideDirectory Key Redial List Key Model 6757i CT IP Phone User Guide 179Directory Key Callers List Key Downloading the Directory List to Your PC 180 Model 6757i CT IP Phone User GuideClick on Operation-Directory Accessing the Directory ListModel 6757i CT IP Phone User Guide 181 Download the Directory ListDisplay Item Description Callers List182 Model 6757i CT IP Phone User Guide Caller’s List Screen DisplayCallers List Key Handsfree Button Accessing the Callers ListModel 6757i CT IP Phone User Guide 183 Editing Entries in the Callers List 184 Model 6757i CT IP Phone User GuideDeleting Entries from the Callers List Model 6757i CT IP Phone User Guide 185Download the Callers List 186 Model 6757i CT IP Phone User GuideDownloading the Callers List to Your PC Model 6757i CT IP Phone User Guide 187 Account Configuration DND and Call ForwardingDND Account-Based Configuration 188 Model 6757i CT IP Phone User Guide Configuring DNDModel 6757i CT IP Phone User Guide 189 Configuring DND Using the Aastra Web UI190 Model 6757i CT IP Phone User Guide Click on Basic Settings-Account ConfigurationUsing DND Modes via the IP Phone UI Model 6757i CT IP Phone User Guide 191 DND in Account ModeDND in Phone Mode Default DND Off DND in Custom Mode192 Model 6757i CT IP Phone User Guide IndicatesModel 6757i CT IP Phone User Guide 193 Call Forward Account-Based Configuration194 Model 6757i CT IP Phone User Guide Model 6757i CT IP Phone User Guide 195 Configuring Cfwd Using the Aastra Web UI196 Model 6757i CT IP Phone User Guide Click To save your changes Model 6757i CT IP Phone User Guide 197198 Model 6757i CT IP Phone User Guide Model 6757i CT IP Phone User Guide 199 Using Cfwd via the IP Phone UICfwd in Account Mode 200 Model 6757i CT IP Phone User Guide Change the State Change the Number Change the No. Rings Model 6757i CT IP Phone User Guide 201Call Forward State Screen 202 Model 6757i CT IP Phone User Guide Cfwd in Phone ModeMode Screen No Cfwd phone Model 6757i CT IP Phone User Guide 203 204 Model 6757i CT IP Phone User Guide CallsAccount Screen Cfwd in Custom ModeModel 6757i CT IP Phone User Guide 205 206 Model 6757i CT IP Phone User Guide No. Rings Model 6757i CT IP Phone User Guide 207Change State208 Model 6757i CT IP Phone User Guide Model 6757i CT IP Phone User Guide 209 Missed Calls IndicatorAccessing and Clearing Missed Calls Services Key Callers List210 Model 6757i CT IP Phone User Guide Using VoicemailVoicemail Model 6757i CT IP Phone User Guide 211 Cordless HandsetHandset Keys 212 Model 6757i CT IP Phone User Guide Handset Key DescriptionsItem # Menu list Model 6757i CT IP Phone User Guide 213214 Model 6757i CT IP Phone User Guide Accessing Options on the Cordless HandsetIntercom Model 6757i CT IP Phone User Guide 215 Ring Tone216 Model 6757i CT IP Phone User Guide Call timerCustom Name VibrateModel 6757i CT IP Phone User Guide 217 Handset Pairing/UnpairingKey Lock On or Off To activate Silent Alert from the option display Finding the Phones’s IP Address using the HandsetSilent Alert 218 Model 6757i CT IP Phone User GuideModel 6757i CT IP Phone User Guide 219 Feature Keys on the HandsetKey Function Description Private/Public Feature Key Programming Guidelines220 Model 6757i CT IP Phone User Guide Click on Operation-Handset Keys Programming Feature KeysModel 6757i CT IP Phone User Guide 221 Screen Icons Idle ModeHandset Icons and Status Messages 222 Model 6757i CT IP Phone User GuideModel 6757i CT IP Phone User Guide 223 Multifunction Handset LED IndicatorUsing Handset Keys 224 Model 6757i CT IP Phone User Guide Menu List  Battery ChargingHandset Battery Indicator & Status Model 6757i CT IP Phone User Guide 225Directory Cordless Handset Volume ControlTo adjust the receiver volume To adjust the ringer volumeModel 6757i CT IP Phone User Guide 227 To add an entry to the directory 228 Model 6757i CT IP Phone User GuideAdding an Entry to the Directory Dialing from the Callers List Callers List Cordless HandsetModel 6757i CT IP Phone User Guide 229 Saving Entries from the Callers List to the Directory 230 Model 6757i CT IP Phone User GuideModel 6757i CT IP Phone User Guide 231 Making Calls from Cordless HandsetReceiving Calls Call Privacy232 Model 6757i CT IP Phone User Guide Public and Private Feature KeyModel 6757i CT IP Phone User Guide 233 Select Preferences-Handset Pairing Pairing and Unpairing Cordless Handset to BasePairing/Unpairing the Handset Pairing the Handset to the Base UnitModel 6757i CT IP Phone User Guide 235 Select Hset Pairing236 Model 6757i CT IP Phone User Guide Successful Pairing of HandsetFailed Pairing of Handset Model 6757i CT IP Phone User Guide 237 Unpairing the Handset from the Base Unit Using the Base UIFailed Removal 238 Model 6757i CT IP Phone User GuideSuccessful Removal Successful Removal Attempt Model 6757i CT IP Phone User Guide 239Failed Removal Attempt 240 Model 6757i CT IP Phone User GuideSuppress Dtmf Playback Additional FeaturesConfiguring Suppression of Dtmf Playback Star Codes242 Model 6757i CT IP Phone User Guide Click on Basic Settings-PreferencesModel 6757i CT IP Phone User Guide 243 Configuring Display of Dtmf DigitsDisplay Dtmf Digits 244 Model 6757i CT IP Phone User Guide Enabling/Disabling Call Waiting Enable/Disable Call WaitingModel 6757i CT IP Phone User Guide 245 246 Model 6757i CT IP Phone User Guide Model 6757i CT IP Phone User Guide 247 Configuring Call Waiting TonePlay Call Waiting Tone 248 Model 6757i CT IP Phone User Guide Configuring Stuttered Dial ToneStuttered Dial Tone Model 6757i CT IP Phone User Guide 249 Configuring XML Beep SupportXML Beep Support 250 Model 6757i CT IP Phone User Guide Status Scroll DelayConfiguring Status Scroll Delay Intercom Behavior Incoming Call Interrupts DialingModel 6757i CT IP Phone User Guide 251 Transfer/Conference Call Behavior252 Model 6757i CT IP Phone User Guide Configuring Incoming Call Interrupts DialingModel 6757i CT IP Phone User Guide 253 Switch UI Focus to Ringing Line254 Model 6757i CT IP Phone User Guide Preferred Line and Preferred Line TimeoutPhone Feature Preferred Line Behavior Model 6757i CT IP Phone User Guide 255 256 Model 6757i CT IP Phone User Guide Goodbye Key Cancels Incoming CallsConfiguring Goodbye Key to Cancel Incoming Calls Model 6757i CT IP Phone User Guide 257 Using the Goodbye Key to Cancel Incoming Calls FeatureGoodbye Key Cancels Incoming Call is 258 Model 6757i CT IP Phone User Guide Configuring UPnP Mapping LinesUPnP Mapping Lines for remote phones Model 6757i CT IP Phone User Guide 259 260 Model 6757i CT IP Phone User Guide Message Waiting IndicatorConfiguring Message Waiting Indicator Microphone Mute Incoming Intercom Call FeaturesModel 6757i CT IP Phone User Guide 261 Incoming IntercomAllow Barge 262 Model 6757i CT IP Phone User GuideAuto-Answer/Play Warning Tone Model 6757i CT IP Phone User Guide 263 Configuring Incoming Intercom Settings264 Model 6757i CT IP Phone User Guide Using Redial Key for Last Number RedialGroup RTP Paging receives RTP streams Model 6757i CT IP Phone User Guide 265266 Model 6757i CT IP Phone User Guide Configuring Group RTP PagingGroup Paging RTP Settings Model 6757i CT IP Phone User Guide 267 Configuring Lldp Elin268 Model 6757i CT IP Phone User Guide Available Features Enabled by AdministratorsOutgoing Intercom Calls Missed Call Summary SubscriptionModel 6757i CT IP Phone User Guide 269 Customizable Callers List Key and Services KeyAutodial Hotline and Warmline Centralized Conferencing270 Model 6757i CT IP Phone User Guide Answer and Ignore Softkeys for XML ApplicationsXML Softkey for Special Characters in XML Applications IP Phone UI Screen During WAV Streaming Using the Keypad During Active XML ApplicationsPlaying a WAV File On Your Phone Model 6757i CT IP Phone User Guide 271Options Key Key Redirection272 Model 6757i CT IP Phone User Guide Model 6757i CT IP Phone User Guide 273 XML Applications and Off-Hook InteractionXML Override for a Locked Phone RTP Recording and Simultaneous Playing274 Model 6757i CT IP Phone User Guide Hold Feature Enhancement for Broadsoft ServersIP Phone UI when Broadsoft CMS is Enabled Model M675i Model M670i and M675i Expansion ModulesModel 6757i CT IP Phone User Guide 275 Model M670iExpansion Module keys support the following functions 276 Model 6757i CT IP Phone User GuideM675i Expansion Module Using the Expansion ModulesModel 6757i CT IP Phone User Guide 277 M670i Expansion Module2 Screen 278 Model 6757i CT IP Phone User Guide1 Screen Press-and-Hold to Create a Speeddial Key Model 6757i CT IP Phone User Guide 279280 Model 6757i CT IP Phone User Guide Troubleshooting SolutionsModel 6757i CT IP Phone User Guide 281 What are services, and how do I use them?Why does my phone display the No Service message? How do I change my user password?282 Model 6757i CT IP Phone User Guide Why does my phone display Bad Encrypted Config?How do I restart the IP phone? Model 6757i CT IP Phone User Guide 283How do I lock my phone? 284 Model 6757i CT IP Phone User GuideModel 6757i CT IP Phone User Guide 285 Page Exclusions Limited WarrantyWarranty Repair Services After Warranty Service Time Zone Name Time Zone Code Appendix a Time Zone CodesTime Zone Name/Time Zone Code Table NST Time SGT Numerics IndexIndex-2 Model 6757i CT IP Phone User Guide Index-3 Index-4 Model 6757i CT IP Phone User Guide Index-5 Page
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