Transferring Calls
Blind Transfer
A blind transfer is when you transfer a call directly to another extension without consulting with the person receiving the call. To do this, simply complete the transfer immediately after you have entered the number. The call goes directly to the extension or outside line you transferred to. If the party you are transferring the call to does not answer, the transferred call rings back to your extension.
Consultative Transfer
You also have the option to consult with the person you are transferring the call to, before you complete the transfer. To do this, simply remain on the line until the receiving party answers the call. After consulting with the receiving party, you can either complete the transfer or cancel the transfer to go back to the original call.
IP Phone UI
When you lift the handset on the phone, the Transfer key displays on the bottom set of softkeys by default. Use this key to transfer calls.
L1 | John Smith |
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Dial
Conf
XferMore
Screen that displays when handset is lifted
Handling Calls
Model 6757i CT IP Phone User Guide | 163 |