Aastra Telecom 6757I CT manual XML Applications and Off-Hook Interaction

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XML Applications and Off-Hook Interaction

If enabled by your Administrator, the 6757i CT can be prevented from going into the off-hook/ dialing state when the handset is off-hook and the call ends. This feature is disabled by default and must be enabled by your Administrator. The disabled behavior is as follows:

You are in a call using the handset and the phone displays an XML application. The far-end terminates the call, and a new XML application gets pushed/pulled onto the display. Since the handset is off-hook and in idle mode, the "offhook idle timer" starts. When this timer expires, the phone applies dial tone and moves to the off-hook/dialing state, which then destroys the XML application that was being displayed.

Contact your System Administrator for more information about this feature.

XML Override for a Locked Phone

The 6757i CT has a feature that allows a locked phone to be overridden when an XML application is sent to the phone. This feature also allows you to still use softkeys/expansion module keys applicable to the XML application even though the phone is locked. However, any keys NOT associated with the XML application cannot be used when the phone is locked.

Also, XML Get Requests override the locked feature on the phone so that any softkey pressed by the user that initiates a Get Request, continues to get sent.

Only a System Administrator can configure the feature of "XML override for a locked phone:":

RTP Recording and Simultaneous Playing

The IP Phones now allow for Real-Time Transport Protocol (RTP) recording and simultaneous playing of an audio file via XML commands created by your Administrator. The RTP and multicast RTP commands allow the phone to send/receive an RTP stream to/from given multicast/ unicast addresses (without involving SIP signaling).

Notes:

1. When an RTP stream is being sent with RTP recording and simultaneous playing (mix), the IP Phone LCD displays an icon with an ‘m’ on top to indicate that a mixed RTP stream is being sent.

2.When RTP stream is being received with RTP recording and simultaneous playing (mix), you can use the volume controls on the IP phone to adjust the volume (increase or decrease) to your specifications.

Contact your System Administrator for more information about this feature.

Available Features Enabled by Administrators

Model 6757i CT IP Phone User Guide

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Contents 6757i CT IP Phone Page Iii Software License AgreementPage Table of Contents Dialing a Number 152 Defining an Emergency Dial PlanMultiple Line and Call Appearances State-Based Softkeys Bottom Keys only Line KeyVii Handset Keys 211 Handset Key Descriptions 212Additional Features 241 Pairing/Unpairing the Handset 234Using the Expansion Modules 277 Available Features Enabled by Administrators 268Page Documentation About this GuideModel 6757i CT IP Phone User Guide Cordless Handset Features Phone FeaturesIntroduction Requirements Installation and SetupPlugging in and Starting the Phone Getting StartedUpdating Configuration SIP Network Connected/Network Disconnected Idle Screen Reference Idle Screen With Softkeys ConfiguredIdle Screen Screen Display After Picking Up the Handset Idle Screen with Voicemail MessagesIdle Screen After Handset Pickup Key Descriptions IP Phone Keys and Key DescriptionsKeys Key Description IP Phone Keys and Key Descriptions Reference Call Forward Methods for Customizing Your PhonePhone Options via the IP Phone UI Option NumberSimplified Options Menu Phone Options via the Aastra Web UI Using the IP Phone UIReferences Using the Aastra Web UI Methods for Customizing Your Phone Operation Headings Descriptions StatusAvailable Functions for Softkeys Headings Descriptions Basic SettingsPhone Status via IP Phone UI Phone StatusSelect Phone Status Scroll to IP&MAC Addresses and press Select Finding Your Phone’s IP AddressPhone Status via the Aastra Web UI SIP Account Status SIP Account StatusStatus Description Condition Example Backup Registrar Line SIP Account Status Used?Where Ring Tones Configuration Method Valid Values Default ValueCustomizing Your Phone Ring Tones and Tone SetsSelect Ring Tone Configuring Ring Tones and Tone SetsRing Tone Sets Select PreferencesPress Done Select Tone Set Click on Basic Settings-Preferences-Ring TonesContrast Level Setting Contrast LevelSelect Contrast Level Off Setting the BacklightBacklight Select BacklightIf you selected Auto, press the Advanced softkey Enabling/Disabling Live Dialpad Live DialpadSelect Preferences Select Live Dialpad Set Audio Audio ModeHeadset Speaker/Headset Headset/Speaker Headset Mic VolumeSetting Audio Mode and Headset Mic Volume Select Preferences Select Set Audio Select Audio ModeSelect Headset Mic Volume Select Preferences Select Time and Date Select Set Time Configuring Time and DateTime and Date Set Time and Time FormatSet Date and Date Format Select Time FormatSelect Preferences Select Time and Date Select Date Format Select Preferences Select Daylight Savings Set Time ZoneSelect Preferences Select Time and Date Select Time Zone Daylight Savings TimeSelect from Time Server 1, Time Server 2, or Time Server Min summertime 1h summertime Automatic DefaultSet Time Servers Select Preferences Select Time and Date Select Time ServerClick on Basic Settings-Preferences-Time and Date Setting Click to save your settings Français French LanguageSpecifying the Language to Use Select Screen LanguageClick on Basic Settings-Preferences-Language Settings Key Uppercase Characters Lowercase Characters Language InputKeypad Input Alphabet Tables English FrenchGerman SpanishItalian Configuring Language Input Using the IP Phone UIExample Select Input Language Click on Basic Settings- Preferences-Language SettingsLatin 2 Character Set If you change the password Then you need to User PasswordSetting a User Password Select User Password and press SelectClick on Operation-User Password Reset a User Password Resetting a User PasswordRestarting your phone Click on Operation-ResetSelect Restart Phone Unlock the Phone Phone LockLocking/Unlocking a Phone Lock the PhoneLock the Phone? field, click Click on Operation-Phone LockEmergency Description Number Defining an Emergency Dial Plan911110 Define an Emergency Dial PlanMultiple Line and Call Appearances Line Keys and SoftkeysSoftkeys Busy Lamp Field BLF Key Function Description NoneSpeeddial Do Not DisturbCallers List ServicesKey Function Description Speeddial/Conf DirectoryState-Based Softkeys Bottom Keys only Softkey Type Default StatesState Description Label LAB Key Display BehaviorSat Jan 1 1218am Softkey Line/Call Appearance Lights Line KeyLine Keys and Softkeys Softkeys Configuring a Line KeyExpansion Module Keys Line=2 Speeddial KeySpeeddial Prefix KeyEnter Name Enter Number Line Save Backspace ABC Cancel Enter Name Press SD button Creating a Speeddial Using the Speed Dial Edit OptionLine Keys and Softkeys Softkeys Click on Operation-Keypad Speeddial Select Preferences Select Speed Dial Edit Editing Speeddial KeysEdit the speeddial information as applicable and press Save Editing a Speeddial on a Softkey or Expansion Module Key Click on Operation-Keypad Speeddial Do not Disturb DND Key Configuring a DND KeySoftkeys Busy Lamp Field BLF Key Global Configuring a BLF KeyThrough Click to save your changes BLF List Key Configuring a BLF List KeyThrough Expansion Module Keys Automatic Call Distribution ACD Key for Sylantro Servers Configuring an Automatic Call Distribution ACD Key Using the ACD Key Using the ACD Feature on your IP PhoneACD LED Table User ID and Password prompts displays Unavailable Log Out Line Keys and Softkeys Softkeys Expansion Module Keys Configuring Group Call Pickup GCP Key for Sylantro Servers Using Directed Call Pickup DCP Using Directed Call Pickup/Group Call PickupUsing Group Call Pickup GCP Select an extension Press the Pickup Key to answer the call XML Key Services Key Top and Bottom keys are softkeys100 Model 6757i CT IP Phone User Guide Model 6757i CT IP Phone User Guide 101 Configuring XML Services102 Model 6757i CT IP Phone User Guide Model 6757i CT IP Phone User Guide 103 Configuring an XML Key104 Model 6757i CT IP Phone User Guide Model 6757i CT IP Phone User Guide 105 Accessing the XML ServiceFrom the Services Menu Services KeyWebApps Key Configuring a WebApps Key106 Model 6757i CT IP Phone User Guide Model 6757i CT IP Phone User Guide 107 Using the WebApps KeyTo use the WebApps key Flash Key Configuring a Flash Key108 Model 6757i CT IP Phone User Guide Model 6757i CT IP Phone User Guide 109 Sprecode Key Configuring a Sprecode Key110 Model 6757i CT IP Phone User Guide Model 6757i CT IP Phone User Guide 111 Park/Pickup Keys Park/Pickup Static Configuration112 Model 6757i CT IP Phone User Guide Model 6757i CT IP Phone User Guide 113 Park/Pickup Call Server Configuration ValuesServer Park Values Pickup Values Click on Basic Settings-Preferences-General Configuring Park /Pickup using Static Configuration114 Model 6757i CT IP Phone User Guide Model 6757i CT IP Phone User Guide 115 Park/Pickup Key ConfigurationKey Configuration Using the Aastra Web UI Configuring Park/Pickup using Key Configuration116 Model 6757i CT IP Phone User Guide Model 6757i CT IP Phone User Guide 117 Using the Park Call/Pickup Parked Call FeaturePark a Call Pickup a Parked Call 118 Model 6757i CT IP Phone User GuideHow it works Configuring a Last Call Return KeyLast Call Return lcr Key Sylantro Servers only Model 6757i CT IP Phone User Guide 119120 Model 6757i CT IP Phone User Guide Call Forward Key Configuring a Call Forward KeyModel 6757i CT IP Phone User Guide 121 122 Model 6757i CT IP Phone User Guide Model 6757i CT IP Phone User Guide 123 BLF/XferBLF/Xfer Key Requirements and Functionality 124 Model 6757i CT IP Phone User Guide Configuring a BLF/Xfer KeyModel 6757i CT IP Phone User Guide 125 126 Model 6757i CT IP Phone User Guide Speeddial/XferSpeeddial/Xfer Key Requirements and Functionality Model 6757i CT IP Phone User Guide 127 Configuring a Speeddial/Xfer Key128 Model 6757i CT IP Phone User Guide Model 6757i CT IP Phone User Guide 129 Speeddial/Conf130 Model 6757i CT IP Phone User Guide Configuring a Speeddial/Conf KeyModel 6757i CT IP Phone User Guide 131 132 Model 6757i CT IP Phone User Guide Services KeyModel 6757i CT IP Phone User Guide 133 Configuring a Services Key134 Model 6757i CT IP Phone User Guide Directory Key Configuring a Directory KeyDirectory Key Model 6757i CT IP Phone User Guide 135136 Model 6757i CT IP Phone User Guide Callers List Key Configuring a Callers List KeyCallers List Key Model 6757i CT IP Phone User Guide 137138 Model 6757i CT IP Phone User Guide Model 6757i CT IP Phone User Guide 139 Intercom KeyIntercom Key 140 Model 6757i CT IP Phone User Guide Configuring an Intercom KeyModel 6757i CT IP Phone User Guide 141 Phone Lock Key Configuring a Phone Lock Key142 Model 6757i CT IP Phone User Guide Model 6757i CT IP Phone User Guide 143 Using the Lock/Unlock Key on the IP PhonePaging Key Sends the RTP Stream Configuring a Paging Key144 Model 6757i CT IP Phone User Guide Model 6757i CT IP Phone User Guide 145 146 Model 6757i CT IP Phone User Guide Using the Paging KeyNone Key Configuring a None KeyModel 6757i CT IP Phone User Guide 147 148 Model 6757i CT IP Phone User Guide Empty Key Configuring an Empty KeyModel 6757i CT IP Phone User Guide 149 150 Model 6757i CT IP Phone User Guide Model 6757i CT IP Phone User Guide 151 Deleting a KeyDialing a Number Making Calls152 Model 6757i CT IP Phone User Guide Pre-dialing a Number Using Handsfree SpeakerphoneModel 6757i CT IP Phone User Guide 153 To Make and Receive Calls Using a Headset Using a HeadsetAdvanced Volume Controls for the Headset Mic To change this volumeModel 6757i CT IP Phone User Guide 155 Using IntercomUsing the Icom Key Incoming Intercom Features Aastra Web UI Description156 Model 6757i CT IP Phone User Guide Incoming Intercom Features Description Aastra Web UIDeleting from the Redial List Accessing the Redial ListRedial Model 6757i CT IP Phone User Guide 157158 Model 6757i CT IP Phone User Guide MuteTo answer the call Receiving CallsAnswering an Incoming Call Model 6757i CT IP Phone User Guide 159160 Model 6757i CT IP Phone User Guide Sending an Incoming Call to VoicemailTo place a call on hold Handling CallsPlacing a Call on Hold Model 6757i CT IP Phone User Guide 161Retrieving a Held Call When on Hold162 Model 6757i CT IP Phone User Guide Automatic HoldBlind Transfer Screen that displays when handset is liftedTransferring Calls Model 6757i CT IP Phone User Guide 163164 Model 6757i CT IP Phone User Guide Transfer Key when handset is liftedTo transfer a call to another extension Model 6757i CT IP Phone User Guide 165 Conferencing CallsLocal Conferencing 166 Model 6757i CT IP Phone User Guide Using Local ConferencingConference Key Joining Two Active Calls in a Single Conference Model 6757i CT IP Phone User Guide 167Centralized Conferencing for Sylantro and Broadsoft Servers 168 Model 6757i CT IP Phone User Guide Using Centralized ConferencingModel 6757i CT IP Phone User Guide 169 Setting Up Multiple Conferences for Sylantro Server only170 Model 6757i CT IP Phone User Guide Ending CallsJoining Additional Parties to Active Conferences Model 6757i CT IP Phone User Guide 171 Accessing Your DirectoryManaging Calls Directory List172 Model 6757i CT IP Phone User Guide Sorting Entries and Quick Search FeatureManaging the Directory List Directory List Limitations Model 6757i CT IP Phone User Guide 173Adding New Entries to the Directory List ScreenEditing Entries in the Directory List 174 Model 6757i CT IP Phone User GuideScrolling Multiple Screens Per Entry Model 6757i CT IP Phone User Guide 175Arranging Multiple Screens 176 Model 6757i CT IP Phone User GuideDeleting Entries from the Directory List Model 6757i CT IP Phone User Guide 177Saving Entries to the Directory List 178 Model 6757i CT IP Phone User GuideDirectory Key Callers List Key Model 6757i CT IP Phone User Guide 179Directory Key Redial List Key Downloading the Directory List to Your PC 180 Model 6757i CT IP Phone User GuideClick on Operation-Directory Accessing the Directory ListModel 6757i CT IP Phone User Guide 181 Download the Directory ListDisplay Item Description Callers List182 Model 6757i CT IP Phone User Guide Caller’s List Screen DisplayModel 6757i CT IP Phone User Guide 183 Accessing the Callers ListCallers List Key Handsfree Button Editing Entries in the Callers List 184 Model 6757i CT IP Phone User GuideDeleting Entries from the Callers List Model 6757i CT IP Phone User Guide 185Downloading the Callers List to Your PC 186 Model 6757i CT IP Phone User GuideDownload the Callers List DND Account-Based Configuration Account Configuration DND and Call ForwardingModel 6757i CT IP Phone User Guide 187 188 Model 6757i CT IP Phone User Guide Configuring DNDModel 6757i CT IP Phone User Guide 189 Configuring DND Using the Aastra Web UIUsing DND Modes via the IP Phone UI Click on Basic Settings-Account Configuration190 Model 6757i CT IP Phone User Guide DND in Phone Mode Default DND in Account ModeModel 6757i CT IP Phone User Guide 191 DND Off DND in Custom Mode192 Model 6757i CT IP Phone User Guide IndicatesModel 6757i CT IP Phone User Guide 193 Call Forward Account-Based Configuration194 Model 6757i CT IP Phone User Guide Model 6757i CT IP Phone User Guide 195 Configuring Cfwd Using the Aastra Web UI196 Model 6757i CT IP Phone User Guide Click To save your changes Model 6757i CT IP Phone User Guide 197198 Model 6757i CT IP Phone User Guide Cfwd in Account Mode Using Cfwd via the IP Phone UIModel 6757i CT IP Phone User Guide 199 200 Model 6757i CT IP Phone User Guide Call Forward State Screen Model 6757i CT IP Phone User Guide 201Change the State Change the Number Change the No. Rings Mode Screen No Cfwd phone Cfwd in Phone Mode202 Model 6757i CT IP Phone User Guide Model 6757i CT IP Phone User Guide 203 204 Model 6757i CT IP Phone User Guide CallsModel 6757i CT IP Phone User Guide 205 Cfwd in Custom ModeAccount Screen 206 Model 6757i CT IP Phone User Guide No. Rings Model 6757i CT IP Phone User Guide 207Change State208 Model 6757i CT IP Phone User Guide Model 6757i CT IP Phone User Guide 209 Missed Calls IndicatorAccessing and Clearing Missed Calls Services Key Callers ListVoicemail Using Voicemail210 Model 6757i CT IP Phone User Guide Handset Keys Cordless HandsetModel 6757i CT IP Phone User Guide 211 212 Model 6757i CT IP Phone User Guide Handset Key DescriptionsItem # Menu list Model 6757i CT IP Phone User Guide 213Intercom Accessing Options on the Cordless Handset214 Model 6757i CT IP Phone User Guide Model 6757i CT IP Phone User Guide 215 Ring Tone216 Model 6757i CT IP Phone User Guide Call timerCustom Name VibrateKey Lock On or Off Handset Pairing/UnpairingModel 6757i CT IP Phone User Guide 217 To activate Silent Alert from the option display Finding the Phones’s IP Address using the HandsetSilent Alert 218 Model 6757i CT IP Phone User GuideModel 6757i CT IP Phone User Guide 219 Feature Keys on the Handset220 Model 6757i CT IP Phone User Guide Feature Key Programming GuidelinesKey Function Description Private/Public Model 6757i CT IP Phone User Guide 221 Programming Feature KeysClick on Operation-Handset Keys Screen Icons Idle ModeHandset Icons and Status Messages 222 Model 6757i CT IP Phone User GuideUsing Handset Keys Multifunction Handset LED IndicatorModel 6757i CT IP Phone User Guide 223 224 Model 6757i CT IP Phone User Guide Menu List  Battery ChargingHandset Battery Indicator & Status Model 6757i CT IP Phone User Guide 225Directory Cordless Handset Volume ControlTo adjust the receiver volume To adjust the ringer volumeModel 6757i CT IP Phone User Guide 227 Adding an Entry to the Directory 228 Model 6757i CT IP Phone User GuideTo add an entry to the directory Model 6757i CT IP Phone User Guide 229 Callers List Cordless HandsetDialing from the Callers List Saving Entries from the Callers List to the Directory 230 Model 6757i CT IP Phone User GuideModel 6757i CT IP Phone User Guide 231 Making Calls from Cordless HandsetReceiving Calls Call Privacy232 Model 6757i CT IP Phone User Guide Public and Private Feature KeyModel 6757i CT IP Phone User Guide 233 Select Preferences-Handset Pairing Pairing and Unpairing Cordless Handset to BasePairing/Unpairing the Handset Pairing the Handset to the Base UnitModel 6757i CT IP Phone User Guide 235 Select Hset PairingFailed Pairing of Handset Successful Pairing of Handset236 Model 6757i CT IP Phone User Guide Model 6757i CT IP Phone User Guide 237 Unpairing the Handset from the Base Unit Using the Base UISuccessful Removal 238 Model 6757i CT IP Phone User GuideFailed Removal Successful Removal Attempt Model 6757i CT IP Phone User Guide 239Failed Removal Attempt 240 Model 6757i CT IP Phone User GuideSuppress Dtmf Playback Additional FeaturesConfiguring Suppression of Dtmf Playback Star Codes242 Model 6757i CT IP Phone User Guide Click on Basic Settings-PreferencesDisplay Dtmf Digits Configuring Display of Dtmf DigitsModel 6757i CT IP Phone User Guide 243 244 Model 6757i CT IP Phone User Guide Model 6757i CT IP Phone User Guide 245 Enable/Disable Call WaitingEnabling/Disabling Call Waiting 246 Model 6757i CT IP Phone User Guide Play Call Waiting Tone Configuring Call Waiting ToneModel 6757i CT IP Phone User Guide 247 Stuttered Dial Tone Configuring Stuttered Dial Tone248 Model 6757i CT IP Phone User Guide XML Beep Support Configuring XML Beep SupportModel 6757i CT IP Phone User Guide 249 Configuring Status Scroll Delay Status Scroll Delay250 Model 6757i CT IP Phone User Guide Intercom Behavior Incoming Call Interrupts DialingModel 6757i CT IP Phone User Guide 251 Transfer/Conference Call Behavior252 Model 6757i CT IP Phone User Guide Configuring Incoming Call Interrupts DialingModel 6757i CT IP Phone User Guide 253 Switch UI Focus to Ringing LinePhone Feature Preferred Line Behavior Preferred Line and Preferred Line Timeout254 Model 6757i CT IP Phone User Guide Model 6757i CT IP Phone User Guide 255 Configuring Goodbye Key to Cancel Incoming Calls Goodbye Key Cancels Incoming Calls256 Model 6757i CT IP Phone User Guide Goodbye Key Cancels Incoming Call is Using the Goodbye Key to Cancel Incoming Calls FeatureModel 6757i CT IP Phone User Guide 257 UPnP Mapping Lines for remote phones Configuring UPnP Mapping Lines258 Model 6757i CT IP Phone User Guide Model 6757i CT IP Phone User Guide 259 Configuring Message Waiting Indicator Message Waiting Indicator260 Model 6757i CT IP Phone User Guide Microphone Mute Incoming Intercom Call FeaturesModel 6757i CT IP Phone User Guide 261 Incoming IntercomAuto-Answer/Play Warning Tone 262 Model 6757i CT IP Phone User GuideAllow Barge Model 6757i CT IP Phone User Guide 263 Configuring Incoming Intercom Settings264 Model 6757i CT IP Phone User Guide Using Redial Key for Last Number RedialGroup RTP Paging receives RTP streams Model 6757i CT IP Phone User Guide 265Group Paging RTP Settings Configuring Group RTP Paging266 Model 6757i CT IP Phone User Guide Model 6757i CT IP Phone User Guide 267 Configuring Lldp Elin268 Model 6757i CT IP Phone User Guide Available Features Enabled by AdministratorsOutgoing Intercom Calls Missed Call Summary SubscriptionModel 6757i CT IP Phone User Guide 269 Customizable Callers List Key and Services KeyAutodial Hotline and Warmline Centralized ConferencingXML Softkey for Special Characters in XML Applications Answer and Ignore Softkeys for XML Applications270 Model 6757i CT IP Phone User Guide IP Phone UI Screen During WAV Streaming Using the Keypad During Active XML ApplicationsPlaying a WAV File On Your Phone Model 6757i CT IP Phone User Guide 271272 Model 6757i CT IP Phone User Guide Key RedirectionOptions Key Model 6757i CT IP Phone User Guide 273 XML Applications and Off-Hook InteractionXML Override for a Locked Phone RTP Recording and Simultaneous PlayingIP Phone UI when Broadsoft CMS is Enabled Hold Feature Enhancement for Broadsoft Servers274 Model 6757i CT IP Phone User Guide Model M675i Model M670i and M675i Expansion ModulesModel 6757i CT IP Phone User Guide 275 Model M670iExpansion Module keys support the following functions 276 Model 6757i CT IP Phone User GuideM675i Expansion Module Using the Expansion ModulesModel 6757i CT IP Phone User Guide 277 M670i Expansion Module1 Screen 278 Model 6757i CT IP Phone User Guide2 Screen Press-and-Hold to Create a Speeddial Key Model 6757i CT IP Phone User Guide 279280 Model 6757i CT IP Phone User Guide Troubleshooting SolutionsModel 6757i CT IP Phone User Guide 281 What are services, and how do I use them?Why does my phone display the No Service message? How do I change my user password?282 Model 6757i CT IP Phone User Guide Why does my phone display Bad Encrypted Config?How do I restart the IP phone? Model 6757i CT IP Phone User Guide 283How do I lock my phone? 284 Model 6757i CT IP Phone User GuideModel 6757i CT IP Phone User Guide 285 Page Warranty Repair Services Limited WarrantyExclusions After Warranty Service Time Zone Name/Time Zone Code Table Appendix a Time Zone CodesTime Zone Name Time Zone Code NST Time SGT Numerics IndexIndex-2 Model 6757i CT IP Phone User Guide Index-3 Index-4 Model 6757i CT IP Phone User Guide Index-5 Page
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