Aastra Telecom 6757I CT manual Configuring an Automatic Call Distribution ACD Key

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Line Keys and Softkeys

Configuring an Automatic Call Distribution (ACD) Key

Aastra Web UI

Use the following procedure to configure ACD on the 6757i CT IP Phone. The procedure shows the softkey screens as an example.

1.Click on Operation->Softkeys and XML. or

Click on Operation->Expansion Module <N>.

Softkeys

2.Select from “Key 1” through “Key 10” on the Top keys. or

Select from "Key 1" through "Key 20" on the Bottom keys.

3.In the "Type" field, select "Auto call distribution".

4.In the "Label" field, enter a label to apply to this ACD key.

5.In the "Line" field, select a line to apply Automatic call distribution. Valid values are 1 through 9.

6.(Bottom Softkeys) In the state fields, check (enable) or uncheck (disable) the “idle” state for this softkey.

90	Model 6757i CT IP Phone User Guide

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Contents 6757i CT IP Phone Page Software License Agreement IiiPage Table of Contents Defining an Emergency Dial Plan Multiple Line and Call AppearancesState-Based Softkeys Bottom Keys only Line Key Dialing a Number 152Handset Keys 211 Handset Key Descriptions 212 ViiPairing/Unpairing the Handset 234 Additional Features 241Available Features Enabled by Administrators 268 Using the Expansion Modules 277Page Documentation About this GuideModel 6757i CT IP Phone User Guide Cordless Handset Features Phone FeaturesIntroduction Installation and Setup RequirementsGetting Started Plugging in and Starting the PhoneUpdating Configuration SIP Network Connected/Network Disconnected Idle Screen Reference Idle Screen With Softkeys ConfiguredIdle Screen Idle Screen with Voicemail Messages Screen Display After Picking Up the HandsetIdle Screen After Handset Pickup Key Descriptions IP Phone Keys and Key DescriptionsKeys Key Description IP Phone Keys and Key Descriptions Reference Methods for Customizing Your Phone Phone Options via the IP Phone UIOption Number Call ForwardSimplified Options Menu Phone Options via the Aastra Web UI Using the IP Phone UIReferences Using the Aastra Web UI Methods for Customizing Your Phone Operation Headings Descriptions StatusAvailable Functions for Softkeys Settings Headings Descriptions BasicPhone Status via IP Phone UI Phone StatusSelect Phone Status Finding Your Phone’s IP Address Scroll to IP&MAC Addresses and press SelectPhone Status via the Aastra Web UI SIP Account Status SIP Account StatusStatus Description Condition Example Backup Registrar Line SIP Account Status Used?Where Configuration Method Valid Values Default Value Customizing Your PhoneRing Tones and Tone Sets Ring TonesConfiguring Ring Tones and Tone Sets Ring Tone SetsSelect Preferences Select Ring ToneClick on Basic Settings-Preferences-Ring Tones Press Done Select Tone SetContrast Level Setting Contrast LevelSelect Contrast Level Setting the Backlight BacklightSelect Backlight OffIf you selected Auto, press the Advanced softkey Enabling/Disabling Live Dialpad Live DialpadSelect Preferences Select Live Dialpad Audio Mode Set AudioHeadset Mic Volume Setting Audio Mode and Headset Mic VolumeSelect Preferences Select Set Audio Select Audio Mode Headset Speaker/Headset Headset/SpeakerSelect Headset Mic Volume Configuring Time and Date Time and DateSet Time and Time Format Select Preferences Select Time and Date Select Set TimeSet Date and Date Format Select Time FormatSelect Preferences Select Time and Date Select Date Format Set Time Zone Select Preferences Select Time and Date Select Time ZoneDaylight Savings Time Select Preferences Select Daylight SavingsMin summertime 1h summertime Automatic Default Set Time ServersSelect Preferences Select Time and Date Select Time Server Select from Time Server 1, Time Server 2, or Time ServerClick on Basic Settings-Preferences-Time and Date Setting Click to save your settings Language Specifying the Language to UseSelect Screen Language Français FrenchClick on Basic Settings-Preferences-Language Settings Language Input Keypad Input Alphabet Tables EnglishFrench Key Uppercase Characters Lowercase CharactersSpanish GermanItalian Configuring Language Input Using the IP Phone UIExample Click on Basic Settings- Preferences-Language Settings Select Input LanguageLatin 2 Character Set User Password Setting a User PasswordSelect User Password and press Select If you change the password Then you need toClick on Operation-User Password Resetting a User Password Reset a User PasswordRestarting your phone Click on Operation-ResetSelect Restart Phone Phone Lock Locking/Unlocking a PhoneLock the Phone Unlock the PhoneClick on Operation-Phone Lock Lock the Phone? field, clickDefining an Emergency Dial Plan Emergency Description NumberDefine an Emergency Dial Plan 911110Line Keys and Softkeys Multiple Line and Call AppearancesSoftkeys Key Function Description None SpeeddialDo Not Disturb Busy Lamp Field BLFServices Key Function Description Speeddial/ConfDirectory Callers ListState-Based Softkeys Bottom Keys only Softkey Type Default StatesState Description Key Display Behavior Label LABSat Jan 1 1218am Line Key Softkey Line/Call Appearance LightsLine Keys and Softkeys Configuring a Line Key SoftkeysExpansion Module Keys Speeddial Key Speeddial PrefixKey Line=2Enter Name Enter Number Line Save Backspace ABC Cancel Enter Name Creating a Speeddial Using the Speed Dial Edit Option Press SD buttonLine Keys and Softkeys Softkeys Click on Operation-Keypad Speeddial Editing Speeddial Keys Select Preferences Select Speed Dial EditEdit the speeddial information as applicable and press Save Editing a Speeddial on a Softkey or Expansion Module Key Click on Operation-Keypad Speeddial Configuring a DND Key Do not Disturb DND KeySoftkeys Busy Lamp Field BLF Key Configuring a BLF Key GlobalThrough Click to save your changes Configuring a BLF List Key BLF List KeyThrough Expansion Module Keys Automatic Call Distribution ACD Key for Sylantro Servers Configuring an Automatic Call Distribution ACD Key Using the ACD Key Using the ACD Feature on your IP PhoneACD LED Table User ID and Password prompts displays Unavailable Log Out Line Keys and Softkeys Softkeys Expansion Module Keys Configuring Group Call Pickup GCP Key for Sylantro Servers Using Directed Call Pickup DCP Using Directed Call Pickup/Group Call PickupUsing Group Call Pickup GCP Select an extension Press the Pickup Key to answer the call XML Key Services Key Top and Bottom keys are softkeys100 Model 6757i CT IP Phone User Guide Configuring XML Services Model 6757i CT IP Phone User Guide 101102 Model 6757i CT IP Phone User Guide Configuring an XML Key Model 6757i CT IP Phone User Guide 103104 Model 6757i CT IP Phone User Guide Accessing the XML Service From the Services MenuServices Key Model 6757i CT IP Phone User Guide 105WebApps Key Configuring a WebApps Key106 Model 6757i CT IP Phone User Guide Model 6757i CT IP Phone User Guide 107 Using the WebApps KeyTo use the WebApps key Flash Key Configuring a Flash Key108 Model 6757i CT IP Phone User Guide Model 6757i CT IP Phone User Guide 109 Sprecode Key Configuring a Sprecode Key110 Model 6757i CT IP Phone User Guide Model 6757i CT IP Phone User Guide 111 Park/Pickup Keys Park/Pickup Static Configuration112 Model 6757i CT IP Phone User Guide Model 6757i CT IP Phone User Guide 113 Park/Pickup Call Server Configuration ValuesServer Park Values Pickup Values Click on Basic Settings-Preferences-General Configuring Park /Pickup using Static Configuration114 Model 6757i CT IP Phone User Guide Park/Pickup Key Configuration Key Configuration Using the Aastra Web UIConfiguring Park/Pickup using Key Configuration Model 6757i CT IP Phone User Guide 115116 Model 6757i CT IP Phone User Guide Model 6757i CT IP Phone User Guide 117 Using the Park Call/Pickup Parked Call FeaturePark a Call 118 Model 6757i CT IP Phone User Guide Pickup a Parked CallConfiguring a Last Call Return Key Last Call Return lcr Key Sylantro Servers onlyModel 6757i CT IP Phone User Guide 119 How it works120 Model 6757i CT IP Phone User Guide Call Forward Key Configuring a Call Forward KeyModel 6757i CT IP Phone User Guide 121 122 Model 6757i CT IP Phone User Guide Model 6757i CT IP Phone User Guide 123 BLF/XferBLF/Xfer Key Requirements and Functionality Configuring a BLF/Xfer Key 124 Model 6757i CT IP Phone User GuideModel 6757i CT IP Phone User Guide 125 126 Model 6757i CT IP Phone User Guide Speeddial/XferSpeeddial/Xfer Key Requirements and Functionality Configuring a Speeddial/Xfer Key Model 6757i CT IP Phone User Guide 127128 Model 6757i CT IP Phone User Guide Speeddial/Conf Model 6757i CT IP Phone User Guide 129Configuring a Speeddial/Conf Key 130 Model 6757i CT IP Phone User GuideModel 6757i CT IP Phone User Guide 131 Services Key 132 Model 6757i CT IP Phone User GuideConfiguring a Services Key Model 6757i CT IP Phone User Guide 133134 Model 6757i CT IP Phone User Guide Configuring a Directory Key Directory KeyModel 6757i CT IP Phone User Guide 135 Directory Key136 Model 6757i CT IP Phone User Guide Configuring a Callers List Key Callers List KeyModel 6757i CT IP Phone User Guide 137 Callers List Key138 Model 6757i CT IP Phone User Guide Model 6757i CT IP Phone User Guide 139 Intercom KeyIntercom Key Configuring an Intercom Key 140 Model 6757i CT IP Phone User GuideModel 6757i CT IP Phone User Guide 141 Phone Lock Key Configuring a Phone Lock Key142 Model 6757i CT IP Phone User Guide Using the Lock/Unlock Key on the IP Phone Model 6757i CT IP Phone User Guide 143Paging Key Sends the RTP Stream Configuring a Paging Key144 Model 6757i CT IP Phone User Guide Model 6757i CT IP Phone User Guide 145 Using the Paging Key 146 Model 6757i CT IP Phone User GuideNone Key Configuring a None KeyModel 6757i CT IP Phone User Guide 147 148 Model 6757i CT IP Phone User Guide Empty Key Configuring an Empty KeyModel 6757i CT IP Phone User Guide 149 150 Model 6757i CT IP Phone User Guide Deleting a Key Model 6757i CT IP Phone User Guide 151Dialing a Number Making Calls152 Model 6757i CT IP Phone User Guide Pre-dialing a Number Using Handsfree SpeakerphoneModel 6757i CT IP Phone User Guide 153 Using a Headset Advanced Volume Controls for the Headset MicTo change this volume To Make and Receive Calls Using a HeadsetUsing Intercom Using the Icom KeyIncoming Intercom Features Aastra Web UI Description Model 6757i CT IP Phone User Guide 155Incoming Intercom Features Description Aastra Web UI 156 Model 6757i CT IP Phone User GuideAccessing the Redial List RedialModel 6757i CT IP Phone User Guide 157 Deleting from the Redial ListMute 158 Model 6757i CT IP Phone User GuideReceiving Calls Answering an Incoming CallModel 6757i CT IP Phone User Guide 159 To answer the callSending an Incoming Call to Voicemail 160 Model 6757i CT IP Phone User GuideHandling Calls Placing a Call on HoldModel 6757i CT IP Phone User Guide 161 To place a call on holdWhen on Hold 162 Model 6757i CT IP Phone User GuideAutomatic Hold Retrieving a Held CallScreen that displays when handset is lifted Transferring CallsModel 6757i CT IP Phone User Guide 163 Blind Transfer164 Model 6757i CT IP Phone User Guide Transfer Key when handset is liftedTo transfer a call to another extension Model 6757i CT IP Phone User Guide 165 Conferencing CallsLocal Conferencing 166 Model 6757i CT IP Phone User Guide Using Local ConferencingConference Key Joining Two Active Calls in a Single Conference Model 6757i CT IP Phone User Guide 167Centralized Conferencing for Sylantro and Broadsoft Servers Using Centralized Conferencing 168 Model 6757i CT IP Phone User GuideSetting Up Multiple Conferences for Sylantro Server only Model 6757i CT IP Phone User Guide 169170 Model 6757i CT IP Phone User Guide Ending CallsJoining Additional Parties to Active Conferences Accessing Your Directory Managing CallsDirectory List Model 6757i CT IP Phone User Guide 171172 Model 6757i CT IP Phone User Guide Sorting Entries and Quick Search FeatureManaging the Directory List Model 6757i CT IP Phone User Guide 173 Adding New Entries to the Directory ListScreen Directory List Limitations174 Model 6757i CT IP Phone User Guide Editing Entries in the Directory ListModel 6757i CT IP Phone User Guide 175 Scrolling Multiple Screens Per Entry176 Model 6757i CT IP Phone User Guide Arranging Multiple ScreensModel 6757i CT IP Phone User Guide 177 Deleting Entries from the Directory List178 Model 6757i CT IP Phone User Guide Saving Entries to the Directory ListDirectory Key Callers List Key Model 6757i CT IP Phone User Guide 179Directory Key Redial List Key 180 Model 6757i CT IP Phone User Guide Downloading the Directory List to Your PCAccessing the Directory List Model 6757i CT IP Phone User Guide 181Download the Directory List Click on Operation-DirectoryCallers List 182 Model 6757i CT IP Phone User GuideCaller’s List Screen Display Display Item DescriptionModel 6757i CT IP Phone User Guide 183 Accessing the Callers ListCallers List Key Handsfree Button 184 Model 6757i CT IP Phone User Guide Editing Entries in the Callers ListModel 6757i CT IP Phone User Guide 185 Deleting Entries from the Callers ListDownloading the Callers List to Your PC 186 Model 6757i CT IP Phone User GuideDownload the Callers List DND Account-Based Configuration Account Configuration DND and Call ForwardingModel 6757i CT IP Phone User Guide 187 Configuring DND 188 Model 6757i CT IP Phone User GuideConfiguring DND Using the Aastra Web UI Model 6757i CT IP Phone User Guide 189Using DND Modes via the IP Phone UI Click on Basic Settings-Account Configuration190 Model 6757i CT IP Phone User Guide DND in Phone Mode Default DND in Account ModeModel 6757i CT IP Phone User Guide 191 DND in Custom Mode 192 Model 6757i CT IP Phone User GuideIndicates DND OffCall Forward Account-Based Configuration Model 6757i CT IP Phone User Guide 193194 Model 6757i CT IP Phone User Guide Configuring Cfwd Using the Aastra Web UI Model 6757i CT IP Phone User Guide 195196 Model 6757i CT IP Phone User Guide Model 6757i CT IP Phone User Guide 197 Click To save your changes198 Model 6757i CT IP Phone User Guide Cfwd in Account Mode Using Cfwd via the IP Phone UIModel 6757i CT IP Phone User Guide 199 200 Model 6757i CT IP Phone User Guide Call Forward State Screen Model 6757i CT IP Phone User Guide 201Change the State Change the Number Change the No. Rings Mode Screen No Cfwd phone Cfwd in Phone Mode202 Model 6757i CT IP Phone User Guide Model 6757i CT IP Phone User Guide 203 Calls 204 Model 6757i CT IP Phone User GuideModel 6757i CT IP Phone User Guide 205 Cfwd in Custom ModeAccount Screen 206 Model 6757i CT IP Phone User Guide Model 6757i CT IP Phone User Guide 207 ChangeState No. Rings208 Model 6757i CT IP Phone User Guide Missed Calls Indicator Accessing and Clearing Missed CallsServices Key Callers List Model 6757i CT IP Phone User Guide 209Voicemail Using Voicemail210 Model 6757i CT IP Phone User Guide Handset Keys Cordless HandsetModel 6757i CT IP Phone User Guide 211 Handset Key Descriptions 212 Model 6757i CT IP Phone User GuideModel 6757i CT IP Phone User Guide 213 Item # Menu listIntercom Accessing Options on the Cordless Handset214 Model 6757i CT IP Phone User Guide Ring Tone Model 6757i CT IP Phone User Guide 215Call timer Custom NameVibrate 216 Model 6757i CT IP Phone User GuideKey Lock On or Off Handset Pairing/UnpairingModel 6757i CT IP Phone User Guide 217 Finding the Phones’s IP Address using the Handset Silent Alert218 Model 6757i CT IP Phone User Guide To activate Silent Alert from the option displayFeature Keys on the Handset Model 6757i CT IP Phone User Guide 219220 Model 6757i CT IP Phone User Guide Feature Key Programming GuidelinesKey Function Description Private/Public Model 6757i CT IP Phone User Guide 221 Programming Feature KeysClick on Operation-Handset Keys Idle Mode Handset Icons and Status Messages222 Model 6757i CT IP Phone User Guide Screen IconsUsing Handset Keys Multifunction Handset LED IndicatorModel 6757i CT IP Phone User Guide 223 224 Model 6757i CT IP Phone User Guide Battery Charging Handset Battery Indicator & StatusModel 6757i CT IP Phone User Guide 225 Menu List ÂVolume Control To adjust the receiver volumeTo adjust the ringer volume Directory Cordless HandsetModel 6757i CT IP Phone User Guide 227 Adding an Entry to the Directory 228 Model 6757i CT IP Phone User GuideTo add an entry to the directory Model 6757i CT IP Phone User Guide 229 Callers List Cordless HandsetDialing from the Callers List 230 Model 6757i CT IP Phone User Guide Saving Entries from the Callers List to the DirectoryMaking Calls from Cordless Handset Receiving CallsCall Privacy Model 6757i CT IP Phone User Guide 231Public and Private Feature Key 232 Model 6757i CT IP Phone User GuideModel 6757i CT IP Phone User Guide 233 Pairing and Unpairing Cordless Handset to Base Pairing/Unpairing the HandsetPairing the Handset to the Base Unit Select Preferences-Handset PairingSelect Hset Pairing Model 6757i CT IP Phone User Guide 235Failed Pairing of Handset Successful Pairing of Handset236 Model 6757i CT IP Phone User Guide Unpairing the Handset from the Base Unit Using the Base UI Model 6757i CT IP Phone User Guide 237Successful Removal 238 Model 6757i CT IP Phone User GuideFailed Removal Model 6757i CT IP Phone User Guide 239 Successful Removal Attempt240 Model 6757i CT IP Phone User Guide Failed Removal AttemptAdditional Features Configuring Suppression of Dtmf PlaybackStar Codes Suppress Dtmf PlaybackClick on Basic Settings-Preferences 242 Model 6757i CT IP Phone User GuideDisplay Dtmf Digits Configuring Display of Dtmf DigitsModel 6757i CT IP Phone User Guide 243 244 Model 6757i CT IP Phone User Guide Model 6757i CT IP Phone User Guide 245 Enable/Disable Call WaitingEnabling/Disabling Call Waiting 246 Model 6757i CT IP Phone User Guide Play Call Waiting Tone Configuring Call Waiting ToneModel 6757i CT IP Phone User Guide 247 Stuttered Dial Tone Configuring Stuttered Dial Tone248 Model 6757i CT IP Phone User Guide XML Beep Support Configuring XML Beep SupportModel 6757i CT IP Phone User Guide 249 Configuring Status Scroll Delay Status Scroll Delay250 Model 6757i CT IP Phone User Guide Incoming Call Interrupts Dialing Model 6757i CT IP Phone User Guide 251Transfer/Conference Call Behavior Intercom BehaviorConfiguring Incoming Call Interrupts Dialing 252 Model 6757i CT IP Phone User GuideSwitch UI Focus to Ringing Line Model 6757i CT IP Phone User Guide 253Phone Feature Preferred Line Behavior Preferred Line and Preferred Line Timeout254 Model 6757i CT IP Phone User Guide Model 6757i CT IP Phone User Guide 255 Configuring Goodbye Key to Cancel Incoming Calls Goodbye Key Cancels Incoming Calls256 Model 6757i CT IP Phone User Guide Goodbye Key Cancels Incoming Call is Using the Goodbye Key to Cancel Incoming Calls FeatureModel 6757i CT IP Phone User Guide 257 UPnP Mapping Lines for remote phones Configuring UPnP Mapping Lines258 Model 6757i CT IP Phone User Guide Model 6757i CT IP Phone User Guide 259 Configuring Message Waiting Indicator Message Waiting Indicator260 Model 6757i CT IP Phone User Guide Incoming Intercom Call Features Model 6757i CT IP Phone User Guide 261Incoming Intercom Microphone MuteAuto-Answer/Play Warning Tone 262 Model 6757i CT IP Phone User GuideAllow Barge Configuring Incoming Intercom Settings Model 6757i CT IP Phone User Guide 263Using Redial Key for Last Number Redial 264 Model 6757i CT IP Phone User GuideModel 6757i CT IP Phone User Guide 265 Group RTP Paging receives RTP streamsGroup Paging RTP Settings Configuring Group RTP Paging266 Model 6757i CT IP Phone User Guide Configuring Lldp Elin Model 6757i CT IP Phone User Guide 267Available Features Enabled by Administrators Outgoing Intercom CallsMissed Call Summary Subscription 268 Model 6757i CT IP Phone User GuideCustomizable Callers List Key and Services Key Autodial Hotline and WarmlineCentralized Conferencing Model 6757i CT IP Phone User Guide 269XML Softkey for Special Characters in XML Applications Answer and Ignore Softkeys for XML Applications270 Model 6757i CT IP Phone User Guide Using the Keypad During Active XML Applications Playing a WAV File On Your PhoneModel 6757i CT IP Phone User Guide 271 IP Phone UI Screen During WAV Streaming272 Model 6757i CT IP Phone User Guide Key RedirectionOptions Key XML Applications and Off-Hook Interaction XML Override for a Locked PhoneRTP Recording and Simultaneous Playing Model 6757i CT IP Phone User Guide 273IP Phone UI when Broadsoft CMS is Enabled Hold Feature Enhancement for Broadsoft Servers274 Model 6757i CT IP Phone User Guide Model M670i and M675i Expansion Modules Model 6757i CT IP Phone User Guide 275Model M670i Model M675i276 Model 6757i CT IP Phone User Guide Expansion Module keys support the following functionsUsing the Expansion Modules Model 6757i CT IP Phone User Guide 277M670i Expansion Module M675i Expansion Module1 Screen 278 Model 6757i CT IP Phone User Guide2 Screen Model 6757i CT IP Phone User Guide 279 Press-and-Hold to Create a Speeddial KeyTroubleshooting Solutions 280 Model 6757i CT IP Phone User GuideWhat are services, and how do I use them? Why does my phone display the No Service message?How do I change my user password? Model 6757i CT IP Phone User Guide 281Why does my phone display Bad Encrypted Config? 282 Model 6757i CT IP Phone User GuideModel 6757i CT IP Phone User Guide 283 How do I restart the IP phone?284 Model 6757i CT IP Phone User Guide How do I lock my phone?Model 6757i CT IP Phone User Guide 285 Page Warranty Repair Services Limited WarrantyExclusions After Warranty Service Time Zone Name/Time Zone Code Table Appendix a Time Zone CodesTime Zone Name Time Zone Code NST Time SGT Index NumericsIndex-2 Model 6757i CT IP Phone User Guide Index-3 Index-4 Model 6757i CT IP Phone User Guide Index-5 Page

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