Aastra Telecom 6757I CT manual Troubleshooting Solutions, Model 6757i CT IP Phone User Guide

Page 290

Troubleshooting Solutions

Troubleshooting Solutions

Why is my display blank?

Ensure that power is being provided to your phone. If your network does not provide inline power over Ethernet, you can obtain an additional accessory, the Aastra PoE (Power over Ethernet) inline power supply, to provide power over Ethernet locally to your phone. See the section “Connecting to the Network and to Power” in the Aastra 6757i CT Installation Guide for details.

Why is my speakerphone not working?

If you press the button and the speaker light flashes and you do not hear dial tone through the speaker phone, the Set Audio option in the phone’s Options list has been set up for headset

use. Press a second time and if the light goes out, the phone has been set up to be used only with a headset or handset. If the light stays on steady and you hear dial tone, the phone has been set up so that you can alternate between the speakerphone and the headset by pressing

. See the section “Set Audio” on page 34 for instructions on how to change the Set Audio option.

Why can’t I get a dial tone?

Check for any loose connections and that the phone has been installed properly. For installation instructions, please refer to the “Installation and Setup” section in the Aastra 6757i CT Installation Guide provided with your phone.

Why doesn’t my phone ring?

Check the ring volume on your phone. It may be turned down or turned off. To adjust the ringer volume setting, press the volume button when the phone is on-hook and idle. For more information, refer to the “Adjusting Volume section” in the

Aastra 6757i CT Installation Guide provided with your phone.

Why is the light not coming on with a new Voice Mail Message?

Your phone system or service provider must provide “Visual” Message Waiting service for this function to work. Check with your System Administrator for more information.

Why is my handset not working?

Check to ensure that the handset cord is fully connected to both the phone and handset. See the section “Connecting a Handset or Headset” in the Aastra 6757i CT Installation Guide for information.

280	Model 6757i CT IP Phone User Guide

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Contents 6757i CT IP Phone Page Software License Agreement IiiPage Table of Contents State-Based Softkeys Bottom Keys only Line Key Defining an Emergency Dial PlanMultiple Line and Call Appearances Dialing a Number 152Handset Keys 211 Handset Key Descriptions 212 ViiPairing/Unpairing the Handset 234 Additional Features 241Available Features Enabled by Administrators 268 Using the Expansion Modules 277Page Model 6757i CT IP Phone User Guide About this GuideDocumentation Introduction Phone FeaturesCordless Handset Features Installation and Setup RequirementsGetting Started Plugging in and Starting the PhoneUpdating Configuration SIP Network Connected/Network Disconnected Idle Screen Idle Screen Idle Screen With Softkeys ConfiguredReference Idle Screen with Voicemail Messages Screen Display After Picking Up the HandsetIdle Screen After Handset Pickup Keys Key Description IP Phone Keys and Key DescriptionsKey Descriptions IP Phone Keys and Key Descriptions Reference Option Number Methods for Customizing Your PhonePhone Options via the IP Phone UI Call ForwardSimplified Options Menu References Using the IP Phone UIPhone Options via the Aastra Web UI Using the Aastra Web UI Methods for Customizing Your Phone Available Functions for Softkeys Headings Descriptions StatusOperation Settings Headings Descriptions BasicSelect Phone Status Phone StatusPhone Status via IP Phone UI Finding Your Phone’s IP Address Scroll to IP&MAC Addresses and press SelectPhone Status via the Aastra Web UI SIP Account Status SIP Account StatusWhere Example Backup Registrar Line SIP Account Status Used?Status Description Condition Ring Tones and Tone Sets Configuration Method Valid Values Default ValueCustomizing Your Phone Ring TonesSelect Preferences Configuring Ring Tones and Tone SetsRing Tone Sets Select Ring ToneClick on Basic Settings-Preferences-Ring Tones Press Done Select Tone SetSelect Contrast Level Setting Contrast LevelContrast Level Select Backlight Setting the BacklightBacklight OffIf you selected Auto, press the Advanced softkey Select Preferences Select Live Dialpad Live DialpadEnabling/Disabling Live Dialpad Audio Mode Set AudioSelect Preferences Select Set Audio Select Audio Mode Headset Mic VolumeSetting Audio Mode and Headset Mic Volume Headset Speaker/Headset Headset/SpeakerSelect Headset Mic Volume Set Time and Time Format Configuring Time and DateTime and Date Select Preferences Select Time and Date Select Set TimeSelect Preferences Select Time and Date Select Time FormatSet Date and Date Format Select Date Format Daylight Savings Time Set Time ZoneSelect Preferences Select Time and Date Select Time Zone Select Preferences Select Daylight SavingsSelect Preferences Select Time and Date Select Time Server Min summertime 1h summertime Automatic DefaultSet Time Servers Select from Time Server 1, Time Server 2, or Time ServerClick on Basic Settings-Preferences-Time and Date Setting Click to save your settings Select Screen Language LanguageSpecifying the Language to Use Français FrenchClick on Basic Settings-Preferences-Language Settings French Language InputKeypad Input Alphabet Tables English Key Uppercase Characters Lowercase CharactersSpanish GermanExample Configuring Language Input Using the IP Phone UIItalian Click on Basic Settings- Preferences-Language Settings Select Input LanguageLatin 2 Character Set Select User Password and press Select User PasswordSetting a User Password If you change the password Then you need toClick on Operation-User Password Resetting a User Password Reset a User PasswordSelect Restart Phone Click on Operation-ResetRestarting your phone Lock the Phone Phone LockLocking/Unlocking a Phone Unlock the PhoneClick on Operation-Phone Lock Lock the Phone? field, clickDefining an Emergency Dial Plan Emergency Description NumberDefine an Emergency Dial Plan 911110Line Keys and Softkeys Multiple Line and Call AppearancesSoftkeys Do Not Disturb Key Function Description NoneSpeeddial Busy Lamp Field BLFDirectory ServicesKey Function Description Speeddial/Conf Callers ListState Description Softkey Type Default StatesState-Based Softkeys Bottom Keys only Key Display Behavior Label LABSat Jan 1 1218am Line Key Softkey Line/Call Appearance LightsLine Keys and Softkeys Configuring a Line Key SoftkeysExpansion Module Keys Key Speeddial KeySpeeddial Prefix Line=2Enter Name Enter Number Line Save Backspace ABC Cancel Enter Name Creating a Speeddial Using the Speed Dial Edit Option Press SD buttonLine Keys and Softkeys Softkeys Click on Operation-Keypad Speeddial Editing Speeddial Keys Select Preferences Select Speed Dial EditEdit the speeddial information as applicable and press Save Editing a Speeddial on a Softkey or Expansion Module Key Click on Operation-Keypad Speeddial Configuring a DND Key Do not Disturb DND KeySoftkeys Busy Lamp Field BLF Key Configuring a BLF Key GlobalThrough Click to save your changes Configuring a BLF List Key BLF List KeyThrough Expansion Module Keys Automatic Call Distribution ACD Key for Sylantro Servers Configuring an Automatic Call Distribution ACD Key ACD LED Table Using the ACD Feature on your IP PhoneUsing the ACD Key User ID and Password prompts displays Unavailable Log Out Line Keys and Softkeys Softkeys Expansion Module Keys Configuring Group Call Pickup GCP Key for Sylantro Servers Using Group Call Pickup GCP Using Directed Call Pickup/Group Call PickupUsing Directed Call Pickup DCP Select an extension Press the Pickup Key to answer the call 100 Model 6757i CT IP Phone User Guide Services Key Top and Bottom keys are softkeysXML Key Configuring XML Services Model 6757i CT IP Phone User Guide 101102 Model 6757i CT IP Phone User Guide Configuring an XML Key Model 6757i CT IP Phone User Guide 103104 Model 6757i CT IP Phone User Guide Services Key Accessing the XML ServiceFrom the Services Menu Model 6757i CT IP Phone User Guide 105106 Model 6757i CT IP Phone User Guide Configuring a WebApps KeyWebApps Key To use the WebApps key Using the WebApps KeyModel 6757i CT IP Phone User Guide 107 108 Model 6757i CT IP Phone User Guide Configuring a Flash KeyFlash Key Model 6757i CT IP Phone User Guide 109 110 Model 6757i CT IP Phone User Guide Configuring a Sprecode KeySprecode Key Model 6757i CT IP Phone User Guide 111 112 Model 6757i CT IP Phone User Guide Park/Pickup Static ConfigurationPark/Pickup Keys Server Park Values Pickup Values Park/Pickup Call Server Configuration ValuesModel 6757i CT IP Phone User Guide 113 114 Model 6757i CT IP Phone User Guide Configuring Park /Pickup using Static ConfigurationClick on Basic Settings-Preferences-General Configuring Park/Pickup using Key Configuration Park/Pickup Key ConfigurationKey Configuration Using the Aastra Web UI Model 6757i CT IP Phone User Guide 115116 Model 6757i CT IP Phone User Guide Park a Call Using the Park Call/Pickup Parked Call FeatureModel 6757i CT IP Phone User Guide 117 118 Model 6757i CT IP Phone User Guide Pickup a Parked CallModel 6757i CT IP Phone User Guide 119 Configuring a Last Call Return KeyLast Call Return lcr Key Sylantro Servers only How it works120 Model 6757i CT IP Phone User Guide Model 6757i CT IP Phone User Guide 121 Configuring a Call Forward KeyCall Forward Key 122 Model 6757i CT IP Phone User Guide BLF/Xfer Key Requirements and Functionality BLF/XferModel 6757i CT IP Phone User Guide 123 Configuring a BLF/Xfer Key 124 Model 6757i CT IP Phone User GuideModel 6757i CT IP Phone User Guide 125 Speeddial/Xfer Key Requirements and Functionality Speeddial/Xfer126 Model 6757i CT IP Phone User Guide Configuring a Speeddial/Xfer Key Model 6757i CT IP Phone User Guide 127128 Model 6757i CT IP Phone User Guide Speeddial/Conf Model 6757i CT IP Phone User Guide 129Configuring a Speeddial/Conf Key 130 Model 6757i CT IP Phone User GuideModel 6757i CT IP Phone User Guide 131 Services Key 132 Model 6757i CT IP Phone User GuideConfiguring a Services Key Model 6757i CT IP Phone User Guide 133134 Model 6757i CT IP Phone User Guide Model 6757i CT IP Phone User Guide 135 Configuring a Directory KeyDirectory Key Directory Key136 Model 6757i CT IP Phone User Guide Model 6757i CT IP Phone User Guide 137 Configuring a Callers List KeyCallers List Key Callers List Key138 Model 6757i CT IP Phone User Guide Intercom Key Intercom KeyModel 6757i CT IP Phone User Guide 139 Configuring an Intercom Key 140 Model 6757i CT IP Phone User GuideModel 6757i CT IP Phone User Guide 141 142 Model 6757i CT IP Phone User Guide Configuring a Phone Lock KeyPhone Lock Key Using the Lock/Unlock Key on the IP Phone Model 6757i CT IP Phone User Guide 143144 Model 6757i CT IP Phone User Guide Configuring a Paging KeyPaging Key Sends the RTP Stream Model 6757i CT IP Phone User Guide 145 Using the Paging Key 146 Model 6757i CT IP Phone User GuideModel 6757i CT IP Phone User Guide 147 Configuring a None KeyNone Key 148 Model 6757i CT IP Phone User Guide Model 6757i CT IP Phone User Guide 149 Configuring an Empty KeyEmpty Key 150 Model 6757i CT IP Phone User Guide Deleting a Key Model 6757i CT IP Phone User Guide 151152 Model 6757i CT IP Phone User Guide Making CallsDialing a Number Model 6757i CT IP Phone User Guide 153 Using Handsfree SpeakerphonePre-dialing a Number To change this volume Using a HeadsetAdvanced Volume Controls for the Headset Mic To Make and Receive Calls Using a HeadsetIncoming Intercom Features Aastra Web UI Description Using IntercomUsing the Icom Key Model 6757i CT IP Phone User Guide 155Incoming Intercom Features Description Aastra Web UI 156 Model 6757i CT IP Phone User GuideModel 6757i CT IP Phone User Guide 157 Accessing the Redial ListRedial Deleting from the Redial ListMute 158 Model 6757i CT IP Phone User GuideModel 6757i CT IP Phone User Guide 159 Receiving CallsAnswering an Incoming Call To answer the callSending an Incoming Call to Voicemail 160 Model 6757i CT IP Phone User GuideModel 6757i CT IP Phone User Guide 161 Handling CallsPlacing a Call on Hold To place a call on holdAutomatic Hold When on Hold162 Model 6757i CT IP Phone User Guide Retrieving a Held CallModel 6757i CT IP Phone User Guide 163 Screen that displays when handset is liftedTransferring Calls Blind TransferTo transfer a call to another extension Transfer Key when handset is lifted164 Model 6757i CT IP Phone User Guide Local Conferencing Conferencing CallsModel 6757i CT IP Phone User Guide 165 Conference Key Using Local Conferencing166 Model 6757i CT IP Phone User Guide Centralized Conferencing for Sylantro and Broadsoft Servers Model 6757i CT IP Phone User Guide 167Joining Two Active Calls in a Single Conference Using Centralized Conferencing 168 Model 6757i CT IP Phone User GuideSetting Up Multiple Conferences for Sylantro Server only Model 6757i CT IP Phone User Guide 169Joining Additional Parties to Active Conferences Ending Calls170 Model 6757i CT IP Phone User Guide Directory List Accessing Your DirectoryManaging Calls Model 6757i CT IP Phone User Guide 171Managing the Directory List Sorting Entries and Quick Search Feature172 Model 6757i CT IP Phone User Guide Screen Model 6757i CT IP Phone User Guide 173Adding New Entries to the Directory List Directory List Limitations174 Model 6757i CT IP Phone User Guide Editing Entries in the Directory ListModel 6757i CT IP Phone User Guide 175 Scrolling Multiple Screens Per Entry176 Model 6757i CT IP Phone User Guide Arranging Multiple ScreensModel 6757i CT IP Phone User Guide 177 Deleting Entries from the Directory List178 Model 6757i CT IP Phone User Guide Saving Entries to the Directory ListDirectory Key Redial List Key Model 6757i CT IP Phone User Guide 179Directory Key Callers List Key 180 Model 6757i CT IP Phone User Guide Downloading the Directory List to Your PCDownload the Directory List Accessing the Directory ListModel 6757i CT IP Phone User Guide 181 Click on Operation-DirectoryCaller’s List Screen Display Callers List182 Model 6757i CT IP Phone User Guide Display Item DescriptionCallers List Key Handsfree Button Accessing the Callers ListModel 6757i CT IP Phone User Guide 183 184 Model 6757i CT IP Phone User Guide Editing Entries in the Callers ListModel 6757i CT IP Phone User Guide 185 Deleting Entries from the Callers ListDownload the Callers List 186 Model 6757i CT IP Phone User GuideDownloading the Callers List to Your PC Model 6757i CT IP Phone User Guide 187 Account Configuration DND and Call ForwardingDND Account-Based Configuration Configuring DND 188 Model 6757i CT IP Phone User GuideConfiguring DND Using the Aastra Web UI Model 6757i CT IP Phone User Guide 189190 Model 6757i CT IP Phone User Guide Click on Basic Settings-Account ConfigurationUsing DND Modes via the IP Phone UI Model 6757i CT IP Phone User Guide 191 DND in Account ModeDND in Phone Mode Default Indicates DND in Custom Mode192 Model 6757i CT IP Phone User Guide DND OffCall Forward Account-Based Configuration Model 6757i CT IP Phone User Guide 193194 Model 6757i CT IP Phone User Guide Configuring Cfwd Using the Aastra Web UI Model 6757i CT IP Phone User Guide 195196 Model 6757i CT IP Phone User Guide Model 6757i CT IP Phone User Guide 197 Click To save your changes198 Model 6757i CT IP Phone User Guide Model 6757i CT IP Phone User Guide 199 Using Cfwd via the IP Phone UICfwd in Account Mode 200 Model 6757i CT IP Phone User Guide Change the State Change the Number Change the No. Rings Model 6757i CT IP Phone User Guide 201Call Forward State Screen 202 Model 6757i CT IP Phone User Guide Cfwd in Phone ModeMode Screen No Cfwd phone Model 6757i CT IP Phone User Guide 203 Calls 204 Model 6757i CT IP Phone User GuideAccount Screen Cfwd in Custom ModeModel 6757i CT IP Phone User Guide 205 206 Model 6757i CT IP Phone User Guide State Model 6757i CT IP Phone User Guide 207Change No. Rings208 Model 6757i CT IP Phone User Guide Services Key Callers List Missed Calls IndicatorAccessing and Clearing Missed Calls Model 6757i CT IP Phone User Guide 209210 Model 6757i CT IP Phone User Guide Using VoicemailVoicemail Model 6757i CT IP Phone User Guide 211 Cordless HandsetHandset Keys Handset Key Descriptions 212 Model 6757i CT IP Phone User GuideModel 6757i CT IP Phone User Guide 213 Item # Menu list214 Model 6757i CT IP Phone User Guide Accessing Options on the Cordless HandsetIntercom Ring Tone Model 6757i CT IP Phone User Guide 215Vibrate Call timerCustom Name 216 Model 6757i CT IP Phone User GuideModel 6757i CT IP Phone User Guide 217 Handset Pairing/UnpairingKey Lock On or Off 218 Model 6757i CT IP Phone User Guide Finding the Phones’s IP Address using the HandsetSilent Alert To activate Silent Alert from the option displayFeature Keys on the Handset Model 6757i CT IP Phone User Guide 219Key Function Description Private/Public Feature Key Programming Guidelines220 Model 6757i CT IP Phone User Guide Click on Operation-Handset Keys Programming Feature KeysModel 6757i CT IP Phone User Guide 221 222 Model 6757i CT IP Phone User Guide Idle ModeHandset Icons and Status Messages Screen IconsModel 6757i CT IP Phone User Guide 223 Multifunction Handset LED IndicatorUsing Handset Keys 224 Model 6757i CT IP Phone User Guide Model 6757i CT IP Phone User Guide 225 Battery ChargingHandset Battery Indicator & Status Menu List ÂTo adjust the ringer volume Volume ControlTo adjust the receiver volume Directory Cordless HandsetModel 6757i CT IP Phone User Guide 227 To add an entry to the directory 228 Model 6757i CT IP Phone User GuideAdding an Entry to the Directory Dialing from the Callers List Callers List Cordless HandsetModel 6757i CT IP Phone User Guide 229 230 Model 6757i CT IP Phone User Guide Saving Entries from the Callers List to the DirectoryCall Privacy Making Calls from Cordless HandsetReceiving Calls Model 6757i CT IP Phone User Guide 231Public and Private Feature Key 232 Model 6757i CT IP Phone User GuideModel 6757i CT IP Phone User Guide 233 Pairing the Handset to the Base Unit Pairing and Unpairing Cordless Handset to BasePairing/Unpairing the Handset Select Preferences-Handset PairingSelect Hset Pairing Model 6757i CT IP Phone User Guide 235236 Model 6757i CT IP Phone User Guide Successful Pairing of HandsetFailed Pairing of Handset Unpairing the Handset from the Base Unit Using the Base UI Model 6757i CT IP Phone User Guide 237Failed Removal 238 Model 6757i CT IP Phone User GuideSuccessful Removal Model 6757i CT IP Phone User Guide 239 Successful Removal Attempt240 Model 6757i CT IP Phone User Guide Failed Removal AttemptStar Codes Additional FeaturesConfiguring Suppression of Dtmf Playback Suppress Dtmf PlaybackClick on Basic Settings-Preferences 242 Model 6757i CT IP Phone User GuideModel 6757i CT IP Phone User Guide 243 Configuring Display of Dtmf DigitsDisplay Dtmf Digits 244 Model 6757i CT IP Phone User Guide Enabling/Disabling Call Waiting Enable/Disable Call WaitingModel 6757i CT IP Phone User Guide 245 246 Model 6757i CT IP Phone User Guide Model 6757i CT IP Phone User Guide 247 Configuring Call Waiting TonePlay Call Waiting Tone 248 Model 6757i CT IP Phone User Guide Configuring Stuttered Dial ToneStuttered Dial Tone Model 6757i CT IP Phone User Guide 249 Configuring XML Beep SupportXML Beep Support 250 Model 6757i CT IP Phone User Guide Status Scroll DelayConfiguring Status Scroll Delay Transfer/Conference Call Behavior Incoming Call Interrupts DialingModel 6757i CT IP Phone User Guide 251 Intercom BehaviorConfiguring Incoming Call Interrupts Dialing 252 Model 6757i CT IP Phone User GuideSwitch UI Focus to Ringing Line Model 6757i CT IP Phone User Guide 253254 Model 6757i CT IP Phone User Guide Preferred Line and Preferred Line TimeoutPhone Feature Preferred Line Behavior Model 6757i CT IP Phone User Guide 255 256 Model 6757i CT IP Phone User Guide Goodbye Key Cancels Incoming CallsConfiguring Goodbye Key to Cancel Incoming Calls Model 6757i CT IP Phone User Guide 257 Using the Goodbye Key to Cancel Incoming Calls FeatureGoodbye Key Cancels Incoming Call is 258 Model 6757i CT IP Phone User Guide Configuring UPnP Mapping LinesUPnP Mapping Lines for remote phones Model 6757i CT IP Phone User Guide 259 260 Model 6757i CT IP Phone User Guide Message Waiting IndicatorConfiguring Message Waiting Indicator Incoming Intercom Incoming Intercom Call FeaturesModel 6757i CT IP Phone User Guide 261 Microphone MuteAllow Barge 262 Model 6757i CT IP Phone User GuideAuto-Answer/Play Warning Tone Configuring Incoming Intercom Settings Model 6757i CT IP Phone User Guide 263Using Redial Key for Last Number Redial 264 Model 6757i CT IP Phone User GuideModel 6757i CT IP Phone User Guide 265 Group RTP Paging receives RTP streams266 Model 6757i CT IP Phone User Guide Configuring Group RTP PagingGroup Paging RTP Settings Configuring Lldp Elin Model 6757i CT IP Phone User Guide 267Missed Call Summary Subscription Available Features Enabled by AdministratorsOutgoing Intercom Calls 268 Model 6757i CT IP Phone User GuideCentralized Conferencing Customizable Callers List Key and Services KeyAutodial Hotline and Warmline Model 6757i CT IP Phone User Guide 269270 Model 6757i CT IP Phone User Guide Answer and Ignore Softkeys for XML ApplicationsXML Softkey for Special Characters in XML Applications Model 6757i CT IP Phone User Guide 271 Using the Keypad During Active XML ApplicationsPlaying a WAV File On Your Phone IP Phone UI Screen During WAV StreamingOptions Key Key Redirection272 Model 6757i CT IP Phone User Guide RTP Recording and Simultaneous Playing XML Applications and Off-Hook InteractionXML Override for a Locked Phone Model 6757i CT IP Phone User Guide 273274 Model 6757i CT IP Phone User Guide Hold Feature Enhancement for Broadsoft ServersIP Phone UI when Broadsoft CMS is Enabled Model M670i Model M670i and M675i Expansion ModulesModel 6757i CT IP Phone User Guide 275 Model M675i276 Model 6757i CT IP Phone User Guide Expansion Module keys support the following functionsM670i Expansion Module Using the Expansion ModulesModel 6757i CT IP Phone User Guide 277 M675i Expansion Module2 Screen 278 Model 6757i CT IP Phone User Guide1 Screen Model 6757i CT IP Phone User Guide 279 Press-and-Hold to Create a Speeddial KeyTroubleshooting Solutions 280 Model 6757i CT IP Phone User GuideHow do I change my user password? What are services, and how do I use them?Why does my phone display the No Service message? Model 6757i CT IP Phone User Guide 281Why does my phone display Bad Encrypted Config? 282 Model 6757i CT IP Phone User GuideModel 6757i CT IP Phone User Guide 283 How do I restart the IP phone?284 Model 6757i CT IP Phone User Guide How do I lock my phone?Model 6757i CT IP Phone User Guide 285 Page Exclusions Limited WarrantyWarranty Repair Services After Warranty Service Time Zone Name Time Zone Code Appendix a Time Zone CodesTime Zone Name/Time Zone Code Table NST Time SGT Index NumericsIndex-2 Model 6757i CT IP Phone User Guide Index-3 Index-4 Model 6757i CT IP Phone User Guide Index-5 Page

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