Avaya INDeX 11.0 manual PIN & Account Codes, Forced Account Code Entry, Forced PIN Code Entry

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Forced Account Code Entry

PIN & Account Codes

Forced Account Code Entry

A repeating single-pip when making an external call may indicate that you must dial an account code before continuing (check with your System Manager). If so, the system checks the code you dial against its list of codes before allowing the call. The system can store up to 400 12-digit codes. Ask your System Manager for a list of valid codes.

To enter a forced account code:

1.Dial an account code

2.If you make a mistake, dial and try again.

3.Then dial the external number required.

Forced PIN Code Entry

A repeating single-pip when making an external call may indicate that you must dial a PIN code before continuing (check with you System Manager). If so, the system checks the code you dial against its list of codes before allowing the call. The PIN code you use also sets your call barring and phone status for that call. The system stores up to 400 PIN codes of up to 6 digits. Ask your System Manager for a list of valid PIN codes.

To enter a PIN code:

1.Dial your PIN code

2.If you make a mistake, dial and try again.

3.After entering your PIN you will hear either:

Continuous tone: Code not recognised, end the call.

Silence: Code accepted, continue the call as normal.

Roaming PINS

You can use a PIN code and its associated phone & call barring settings to override the restriction on another normal phone. Note that when you do this, the system automatically forces the call to be external.

To use a roaming PIN:

1.Lift the handset and dial 6.

2.Repeated single pip: Dial your PIN code. If you make a mistake, dial and dial the number again. You will hear either:

Continuous tone: Code not recognised, end the call.

Silence: Code accepted, continue the call as normal.

Page 12 - PIN & Account Codes

INDeX 11.0 20AT Telephone User's Guide

Forced Account Code Entry

38DHB0002UKHB Issue 1 (10/05/2004)

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Contents INDeX Contents Using this Guide Connecting the 20ATIntroduction Further HelpMF & Time Break Recall operation REN Values20AT Approvals 20AT Features Setting a stored number MuteChanging the Ringer Stored NumbersINDeX Features Dialling TimeoutIntroduction Phone PasscodeNight Service Telephone Tones & RingingMaking Calls Making External CallsMaking Internal Calls Making a Page Call Hotline OperationTo page an extension or group Using Speed Dials Speed DialsStoring Personal Speed Dials To use a speed dialRoaming Pins PIN & Account CodesForced Account Code Entry Forced PIN Code EntryBusy or Unanswered If Busy or UnansweredLeaving a Message Arrange a Callback Camp On and WaitTo arrange a Call Back To Camp On to a busy extensionAnswering Calls Answering Normal CallsAnswer a Message Answering Other Extensions Call PickupUsing Transfer, Park & Hold Transfer, Park & Hold CallsTransferring Calls To make an unannounced transferParking Calls Holding CallsUsing Diverts Switching No Calls On/OffTo switch no calls on/off Diverting CallsSetting Up a Divert Switching a Divert On or OffOther Features Setting the Ringer TimeoutPersonal Alarms GroupConference Calls Using Voice Manager Voice ManagerCustomising Your Mailbox Collecting Voice Messages Good Phone Usage General Phone UsageAnswering Calls Making CallsCallback ring timeout Index