Avaya INDeX 11.0 manual Telephone Tones & Ringing, Night Service

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Page 8 - INDeX Features

Telephone Tones & Ringing

Telephone Tones & Ringing

The INDeX 20AT uses various tones and ringing to indicate calls and other events.

Incoming Calls:

 

Repeated Double Ring:

External call.

Repeated Single Ring:

Internal call.

During Calls:

Repeated Single Pip: Another extension is about to intrude or has intruded on your call.

Outgoing Calls:

Continuous Tone:Number called is unobtainable or set to no calls.

Phone locked, no external calls (or phone is barred).

Repeated Tone:

Busy number.

Dial Tone:

Dial number.

Repeated Single Pip:

Phone on divert or no calls.

Night Service

The system can take different areas into and out of night service automatically. It does this following timetables setup by the System Manager. The effects of night service vary, but typically they are as follows:

Lines: The system directs calls to a night desk number or answer phone extension.

Phones: The type of calls you can make becomes more restricted, eg. no international or long distance calls.

Page 8 - INDeX Features

INDeX 11.0 20AT Telephone User's Guide

Telephone Tones & Ringing

38DHB0002UKHB Issue 1 (10/05/2004)

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Contents INDeX Contents Using this Guide Connecting the 20ATIntroduction Further Help20AT Approvals MF & Time Break Recall operationREN Values 20AT Features Setting a stored number MuteChanging the Ringer Stored NumbersINDeX Features Dialling TimeoutIntroduction Phone PasscodeNight Service Telephone Tones & RingingMaking Internal Calls Making CallsMaking External Calls To page an extension or group Making a Page CallHotline Operation Using Speed Dials Speed DialsStoring Personal Speed Dials To use a speed dialRoaming Pins PIN & Account CodesForced Account Code Entry Forced PIN Code EntryLeaving a Message Busy or UnansweredIf Busy or Unanswered Arrange a Callback Camp On and WaitTo arrange a Call Back To Camp On to a busy extensionAnswering Calls Answering Normal CallsAnswer a Message Answering Other Extensions Call PickupUsing Transfer, Park & Hold Transfer, Park & Hold CallsTransferring Calls To make an unannounced transferParking Calls Holding CallsUsing Diverts Switching No Calls On/OffTo switch no calls on/off Diverting CallsSetting Up a Divert Switching a Divert On or OffOther Features Setting the Ringer TimeoutConference Calls Personal AlarmsGroup Customising Your Mailbox Using Voice ManagerVoice Manager Collecting Voice Messages Good Phone Usage General Phone UsageAnswering Calls Making CallsCallback ring timeout Index