Avaya INDeX 11.0 manual Using Voice Manager, Customising Your Mailbox

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Using Voice Manager

Voice Manager

Using Voice Manager

The system can include a Voice Manager to record messages for you in your own voice mailbox.

Voice Manager Functions:

The INDeX supports a number of different Voice Managers and so the range of options available to you may differ.

To switch voice mail on/off:

1.To switch voice mail usage on, set the Voice Manager number as your phone's diverts (see page 18). Cancel the diverts to stop voice mail.

Customising Your Mailbox

You can customise your mailbox in many ways. We strongly recommend that you set a passcode to keep your mailbox private.

To customise your mailbox:

1.Dial the Voice Manager extension number (________).

2.When answered, dial # for the message desk.

3.Dial your ID. (_____) and your password if requested.

4.You should hear the normal voice manager greeting telling you what messages you have. Dial 7 and select one of the following.

Temporary Greeting: Dial 0.

This replaces your permanent greeting until it is automatically deleted at a set time (___:___ am/pm).

Record Name: Dial 1.

Set Password: Dial 2.

Do not set an obvious password such as 1234, 0000 or your ext. number.

Day Alert Number: Dial 3.

During day service, the Voice Manager rings this number if you have new messages. This is not used if you set a message light number.

Permanent Greeting: Dial 4.

The Voice Manager plays this to callers diverted to your mailbox.

Personal Greetings: Dial 5. A personal greeting can be played according to the reason why the call was diverted to your mailbox.

Other Options: Dial .

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INDeX 11.0 20AT Telephone User's Guide

Using Voice Manager

38DHB0002UKHB Issue 1 (10/05/2004)

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Contents INDeX Contents Introduction Using this GuideConnecting the 20AT Further HelpREN Values MF & Time Break Recall operation20AT Approvals 20AT Features Changing the Ringer Setting a stored numberMute Stored NumbersIntroduction INDeX FeaturesDialling Timeout Phone PasscodeNight Service Telephone Tones & RingingMaking External Calls Making CallsMaking Internal Calls Hotline Operation Making a Page CallTo page an extension or group Storing Personal Speed Dials Using Speed DialsSpeed Dials To use a speed dialForced Account Code Entry Roaming PinsPIN & Account Codes Forced PIN Code EntryIf Busy or Unanswered Busy or UnansweredLeaving a Message To arrange a Call Back Arrange a CallbackCamp On and Wait To Camp On to a busy extensionAnswer a Message Answering CallsAnswering Normal Calls Answering Other Extensions Call PickupTransferring Calls Using Transfer, Park & HoldTransfer, Park & Hold Calls To make an unannounced transferParking Calls Holding CallsTo switch no calls on/off Using DivertsSwitching No Calls On/Off Diverting CallsSetting Up a Divert Switching a Divert On or OffOther Features Setting the Ringer TimeoutGroup Personal AlarmsConference Calls Voice Manager Using Voice ManagerCustomising Your Mailbox Collecting Voice Messages Answering Calls Good Phone UsageGeneral Phone Usage Making CallsCallback ring timeout Index