Avaya INDeX 11.0 INDeX Features, Introduction, Dialling Timeout, Phone Passcode, Call Waiting

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Introduction

INDeX Features – Page 7

INDeX Features

Introduction

When used on an INDeX telephone system, the 20AT has access to a wide range of system features. This section of the guide covers those features. The 20AT telephone should only be used in the phone sockets indicated by your System Manager. It will not work in the sockets used by INDeX 20DS, 20CC, 2010 and 2030/50/60 phones (and vice versa).

•Network Features

Your phone system may be part of a network linking several sites. Wherever possible, it treats network calls as internal calls and offers the same features. However, this depends on the type of network link and also the type of system at the other end of the link (ie. some links may be to non-INDeX telephone systems).

Dialling Timeout

After you start dialling, if you do not dial another digit for several seconds the system assumes that you have finished dialling. The system then ignores any further digits that you dial. By default the timeout is 5 seconds, although this varies between sites.

Since it is your phone that generates the audible dialling tones, the system's dialling timeout does not affect calls connected through the system to services that need to hear additional MF tones (e.g. Voice mail systems, BT star services, etc).

Phone Passcode

The requirement to enter your passcode for many of the phone's functions, indicated by a double-tone, can be switched off by the System Manager. If this is the case then for non-voice mail functions you can ignore instructions to enter your passcode.

Call Waiting

If, whilst you are engaged on a call, another extension rings your number, you are notified by a single tone burst that is repeated every 30 seconds. Only you will hear this tone burst. You can Hold the existing call and answer the waiting call, see page 17 for details.

INDeX 11.0 20AT Telephone User's Guide

INDeX Features – Page 7

38DHB0002UKHB Issue 1 (10/05/2004)

Introduction

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Contents INDeX Contents Further Help Using this GuideConnecting the 20AT IntroductionREN Values MF & Time Break Recall operation20AT Approvals 20AT Features Stored Numbers Setting a stored numberMute Changing the RingerPhone Passcode INDeX FeaturesDialling Timeout IntroductionTelephone Tones & Ringing Night ServiceMaking External Calls Making CallsMaking Internal Calls Hotline Operation Making a Page CallTo page an extension or group To use a speed dial Using Speed DialsSpeed Dials Storing Personal Speed DialsForced PIN Code Entry Roaming PinsPIN & Account Codes Forced Account Code EntryIf Busy or Unanswered Busy or UnansweredLeaving a Message To Camp On to a busy extension Arrange a CallbackCamp On and Wait To arrange a Call BackAnswering Other Extensions Call Pickup Answering CallsAnswering Normal Calls Answer a MessageTo make an unannounced transfer Using Transfer, Park & HoldTransfer, Park & Hold Calls Transferring CallsHolding Calls Parking CallsDiverting Calls Using DivertsSwitching No Calls On/Off To switch no calls on/offSwitching a Divert On or Off Setting Up a DivertSetting the Ringer Timeout Other FeaturesGroup Personal AlarmsConference Calls Voice Manager Using Voice ManagerCustomising Your Mailbox Collecting Voice Messages Making Calls Good Phone UsageGeneral Phone Usage Answering CallsIndex Callback ring timeout
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