Avaya INDeX 11.0 manual Collecting Voice Messages

Page 23

Collecting Voice Messages

Voice Manager – Page 23

Collecting Voice Messages

Check your mail regularly. The system deletes new and old messages after set periods. You can check your mailbox from an external phone. It must have touch tone (MF) dialling with and # keys.

After entering your mailbox the Voice Manager tells you how many messages you have.

To collect voice messages:

1.Dial the Voice Manager extension number (________).

2.When answered, dial # for the message desk.

3.Dial your ID. (_____) and your password if requested.

4.The Voice Manager will tell you what messages you have.

5.Use the options below to play/action your messages.

Playing Messages

While playing messages, use the following controls.

 

To play messages:

 

To hear the next message:

Dial 3.

To hear the previous message:

Dial 1.

To rewind the message:

Dial 4.

To fast forward the message:

Dial 6.

To hear the message details (date & time):

Dial 5.

To record a message in another mailbox:

Dial 2.

Actioning Messages

While playing a message, you can action it in several ways:

To action a message:

Dial 0 and select one of the following:

 

 

 

To delete the message:

Dial #.

To copy the message to another mailbox:

Dial 0 .

To redirect the message to another mailbox: Dial 1.

 

 

 

To record a reply in the senders mailbox:

Dial 2.

To call the sender:

Dial 3.

To finish actioning the message:

Dial

 

.

 

INDeX 11.0 20AT Telephone User's Guide

Voice Manager – Page 23

38DHB0002UKHB Issue 1 (10/05/2004)

Collecting Voice Messages

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Contents INDeX Contents Further Help Using this GuideConnecting the 20AT Introduction20AT Approvals MF & Time Break Recall operationREN Values 20AT Features Stored Numbers Setting a stored numberMute Changing the RingerPhone Passcode INDeX FeaturesDialling Timeout IntroductionTelephone Tones & Ringing Night ServiceMaking Internal Calls Making CallsMaking External Calls To page an extension or group Making a Page CallHotline Operation To use a speed dial Using Speed DialsSpeed Dials Storing Personal Speed DialsForced PIN Code Entry Roaming PinsPIN & Account Codes Forced Account Code EntryLeaving a Message Busy or UnansweredIf Busy or Unanswered To Camp On to a busy extension Arrange a CallbackCamp On and Wait To arrange a Call BackAnswering Other Extensions Call Pickup Answering CallsAnswering Normal Calls Answer a MessageTo make an unannounced transfer Using Transfer, Park & HoldTransfer, Park & Hold Calls Transferring CallsHolding Calls Parking CallsDiverting Calls Using DivertsSwitching No Calls On/Off To switch no calls on/offSwitching a Divert On or Off Setting Up a DivertSetting the Ringer Timeout Other FeaturesConference Calls Personal AlarmsGroup Customising Your Mailbox Using Voice ManagerVoice Manager Collecting Voice Messages Making Calls Good Phone UsageGeneral Phone Usage Answering CallsIndex Callback ring timeout