Avaya INDeX 11.0 manual Parking Calls, Holding Calls

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Parking CallsTransfer, Park & Hold Calls – Page 17

Parking Calls

Any extension can retrieve a parked call by dialling the line number if known. You can park several calls. Calls parked and not retrieved, may recall your extension after a short time.

To park an external call:

1.During the call, dial RECALL and replace the handset.

To unpark calls parked at your extension:

1.Lift the handset and dial 9.

To unpark a call parked at another extension:

1.Lift the handset and dial the parked calls line number.

Holding Calls

Only the extension that holds a call can retrieve it unless they transfer the call. When you hold a call, the caller may hear music (if installed on your system). You can only hold one call at a time. You can transfer a call to an extension that is ringing or giving busy tone. If the call waits unanswered for too long, it may recall to your extension.

To hold a call:

1.Dial RECALL.

2.If you now replace the handset, the system parks the call (see previous page).

3.Retrieve the call by dialling RECALL again or while holding the call, make another call (enquiry call) and either:

Switch between calls by dialling RECALL.

Transfer the held call by replacing the handset.

INDeX 11.0 20AT Telephone User's Guide

Transfer, Park & Hold Calls – Page 17

38DHB0002UKHB Issue 1 (10/05/2004)

Parking Calls

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Contents INDeX Contents Connecting the 20AT Using this GuideIntroduction Further Help20AT Approvals MF & Time Break Recall operationREN Values 20AT Features Mute Setting a stored numberChanging the Ringer Stored NumbersDialling Timeout INDeX FeaturesIntroduction Phone PasscodeTelephone Tones & Ringing Night ServiceMaking Internal Calls Making CallsMaking External Calls To page an extension or group Making a Page CallHotline Operation Speed Dials Using Speed DialsStoring Personal Speed Dials To use a speed dialPIN & Account Codes Roaming PinsForced Account Code Entry Forced PIN Code EntryLeaving a Message Busy or UnansweredIf Busy or Unanswered Camp On and Wait Arrange a CallbackTo arrange a Call Back To Camp On to a busy extensionAnswering Normal Calls Answering CallsAnswer a Message Answering Other Extensions Call PickupTransfer, Park & Hold Calls Using Transfer, Park & HoldTransferring Calls To make an unannounced transferHolding Calls Parking CallsSwitching No Calls On/Off Using DivertsTo switch no calls on/off Diverting CallsSwitching a Divert On or Off Setting Up a DivertSetting the Ringer Timeout Other FeaturesConference Calls Personal AlarmsGroup Customising Your Mailbox Using Voice ManagerVoice Manager Collecting Voice Messages General Phone Usage Good Phone UsageAnswering Calls Making CallsIndex Callback ring timeout