Avaya INDeX 11.0 manual Group, Conference Calls, Personal Alarms

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GroupOther Features – Page 21

Group

Your System Manager can include your phone in a group or in several groups, all of which you can join or leave simultaneously. When in group, you receive calls made to the group number, not your extension number. Going into group switches Divert All and No Calls off (see page 18). The group's type, again defined by your System Manager, sets the order in which its members ring when a call to the group arrives. The types are rotary, collective, sequential and longest waiting.

To join/leave all of the groups of which you are a member:

1.Lift the handset and immediately dial 0.

2.Broken dial tone: Dial 40 (in group) or 41 (out of group).

3.Replace the handset to finish.

Conference Calls

During a call, other extensions can add callers to create a conference call. They can setup conferences including up to 64 parties. In addition, your System Manager can set up dial-in conferences. Standard phones cannot start or add calls to a conference but can be invited to join in a conference or to dial in to a conference.

To join a conference:

1.An caller may invite you to join a conference. If you agree, do not hang up but wait until you hear a short bleep to tell you that you are in conference.

Joining a dial-in conference:

1.To join a dial-in conference call, dial the conference call number (obtained from your System Manager). You may be asked for a password.

Note: External callers can join a dial-in conference by requesting the Operator to transfer them to the conference number.

2.As new members join the conference, you will hear two bleeps.

To exit a conference:

1.Replace the handset. This does not affect any other callers involved in the conference.

Personal Alarms

You can set a Personal Alarm for your phone. When it takes place, the phone will give a repeating triple ring for 20 seconds or until you lift and replace the handset.

To set or alter an alarm:

1.Lift the handset and dial 8hhmm# where hhmm is the time in 24-hour clock format.

To clear an alarm before it occurs:

1.Lift the handset and dial 8#.

INDeX 11.0 20AT Telephone User's Guide

Other Features – Page 21

38DHB0002UKHB Issue 1 (10/05/2004)

Group

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Contents INDeX Contents Connecting the 20AT Using this GuideIntroduction Further HelpMF & Time Break Recall operation REN Values20AT Approvals 20AT Features Mute Setting a stored numberChanging the Ringer Stored NumbersDialling Timeout INDeX FeaturesIntroduction Phone PasscodeTelephone Tones & Ringing Night ServiceMaking Calls Making External CallsMaking Internal Calls Making a Page Call Hotline OperationTo page an extension or group Speed Dials Using Speed DialsStoring Personal Speed Dials To use a speed dialPIN & Account Codes Roaming PinsForced Account Code Entry Forced PIN Code EntryBusy or Unanswered If Busy or UnansweredLeaving a Message Camp On and Wait Arrange a CallbackTo arrange a Call Back To Camp On to a busy extensionAnswering Normal Calls Answering CallsAnswer a Message Answering Other Extensions Call PickupTransfer, Park & Hold Calls Using Transfer, Park & HoldTransferring Calls To make an unannounced transferHolding Calls Parking CallsSwitching No Calls On/Off Using DivertsTo switch no calls on/off Diverting CallsSwitching a Divert On or Off Setting Up a DivertSetting the Ringer Timeout Other FeaturesPersonal Alarms GroupConference Calls Using Voice Manager Voice ManagerCustomising Your Mailbox Collecting Voice Messages General Phone Usage Good Phone UsageAnswering Calls Making CallsIndex Callback ring timeout