Avaya INDeX 11.0 manual Diverting Calls, Using Diverts, Switching No Calls On/Off

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Using Diverts

Diverting Calls

Using Diverts

Your phone can have diverts for different situations, i.e. when busy, not answering or to divert all calls. You can also select no calls (which uses the Divert All number if set).

Divert on busy: Calls divert when your phone is on a call. When set, callers cannot set a callback or camp on to your phone.

Divert on no answer: Calls divert after ringing your phone for a set period (see page 21).

Divert all: All calls to your phone are diverted. Only the extension to which you divert calls can ring you.

No calls: Switching no calls on stops all calls. Callers hear continuous tone or divert to the Divert All number if set.

Switching No Calls On/Off

If you switch on no calls after setting a divert all number, it diverts all callers and even the divert extension cannot call you. If you switch it on without setting a divert all number, all callers hear continuous tone.

Whilst on, you hear a repeated single pip if you lift the handset, but you can still make calls. Switching no calls on takes the phone out of group.

Note: Your System Manager can prevent use of the No Calls feature.

To switch no calls on/off:

1.Lift the handset and immediately dial 0.

2.Broken dial tone: Dial 60 (no calls on) or 61 (no calls off).

3.Replace the handset to finish.

Page 18 - Diverting Calls

INDeX 11.0 20AT Telephone User's Guide

Using Diverts

38DHB0002UKHB Issue 1 (10/05/2004)

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Contents INDeX Contents Introduction Using this GuideConnecting the 20AT Further HelpMF & Time Break Recall operation REN Values20AT Approvals 20AT Features Changing the Ringer Setting a stored numberMute Stored NumbersIntroduction INDeX FeaturesDialling Timeout Phone PasscodeNight Service Telephone Tones & RingingMaking Calls Making External CallsMaking Internal Calls Making a Page Call Hotline OperationTo page an extension or group Storing Personal Speed Dials Using Speed DialsSpeed Dials To use a speed dialForced Account Code Entry Roaming PinsPIN & Account Codes Forced PIN Code EntryBusy or Unanswered If Busy or UnansweredLeaving a Message To arrange a Call Back Arrange a CallbackCamp On and Wait To Camp On to a busy extensionAnswer a Message Answering CallsAnswering Normal Calls Answering Other Extensions Call PickupTransferring Calls Using Transfer, Park & HoldTransfer, Park & Hold Calls To make an unannounced transferParking Calls Holding CallsTo switch no calls on/off Using DivertsSwitching No Calls On/Off Diverting CallsSetting Up a Divert Switching a Divert On or OffOther Features Setting the Ringer TimeoutPersonal Alarms GroupConference Calls Using Voice Manager Voice ManagerCustomising Your Mailbox Collecting Voice Messages Answering Calls Good Phone UsageGeneral Phone Usage Making CallsCallback ring timeout Index