Avaya INDeX 11.0 manual Setting Up a Divert, Switching a Divert On or Off

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Setting Up a Divert

Diverting Calls – Page 19

Setting Up a Divert

Before Divert can be switched on, you must set-up the type of divert you require and the number you wish to divert to.

When divert all is on, you hear broken dial tone when you lift the handset. You can still make calls. Switching Divert all on takes the phone out of group.

To set-up a divert number:

1.Lift the handset and immediately dial 0. You will hear:

2.Broken dial tone: Select required divert by: Dialling 10 (divert all),

Dialling 11 (divert on busy) or

Dialling 12 (divert on no answer). You will hear:

3.Loud pip: Dial the your passcode (see page 20).

You will then hear either:-

Continuous tone: Passcode wrong, replace the handset.

Three soft-tones:Divert number already set.

To clear the stored number, press .

Single soft tone:

No divert number set.

4.To set a divert number, press and then dial the number followed by #. If you enter an external number (max. of 28 digits) remember to add the normal external call prefix. You will hear either:

Continuous tone:

Invalid number.

 

Replace the handset and start again.

Broken dial tone: Number entered accepted and Divert is switched on. Replace the handset.

Switching a Divert On or Off

When divert all is on, you hear broken dial tone when you lift the handset. You can still make calls. Switching Divert all on takes the phone out of group.

To switch divert ON:

1.Lift the handset and immediately dial 0. You will hear the broken dial tone.

To switch Divert OFF:

1.Lift the handset and immediately dial 7. You will hear the normal dial tone.

INDeX 11.0 20AT Telephone User's Guide

Diverting Calls – Page 19

38DHB0002UKHB Issue 1 (10/05/2004)

Setting Up a Divert

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Contents INDeX Contents Further Help Using this GuideConnecting the 20AT IntroductionREN Values MF & Time Break Recall operation20AT Approvals 20AT Features Stored Numbers Setting a stored numberMute Changing the RingerPhone Passcode INDeX FeaturesDialling Timeout IntroductionTelephone Tones & Ringing Night ServiceMaking External Calls Making CallsMaking Internal Calls Hotline Operation Making a Page CallTo page an extension or group To use a speed dial Using Speed DialsSpeed Dials Storing Personal Speed DialsForced PIN Code Entry Roaming PinsPIN & Account Codes Forced Account Code EntryIf Busy or Unanswered Busy or UnansweredLeaving a Message To Camp On to a busy extension Arrange a CallbackCamp On and Wait To arrange a Call BackAnswering Other Extensions Call Pickup Answering CallsAnswering Normal Calls Answer a MessageTo make an unannounced transfer Using Transfer, Park & HoldTransfer, Park & Hold Calls Transferring CallsHolding Calls Parking CallsDiverting Calls Using DivertsSwitching No Calls On/Off To switch no calls on/offSwitching a Divert On or Off Setting Up a DivertSetting the Ringer Timeout Other FeaturesGroup Personal AlarmsConference Calls Voice Manager Using Voice ManagerCustomising Your Mailbox Collecting Voice Messages Making Calls Good Phone UsageGeneral Phone Usage Answering CallsIndex Callback ring timeout