Avaya 2050 Making External Calls, Making Calls from the INDeX Directory, To dial an external call

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2030 2050 User Guide

Making External Calls

The system may apply call barring to some or all external numbers. You can also lock your phone or bar it by wrong passcode entry (see The Phone Passcode).

To dial an external call:

1.Dial the external number. There is no need to dial a prefix for an external call unless your System Administrator has specified otherwise.

•If the phone displays ACCOUNT then you need to enter an account code before dialling the external number, see section Account Codes.

2.If "NO ACCOUNT CODE" appears, see Account Codes.

3.When answered, use the handset or work handsfree.

Making Calls from the INDeX Directory

Your phone can display an index of telephone extension names from which you can select and make calls. It can also display entries in the IP Office directory for external calls.

Note: This feature can work in two modes, Classic or Dial Name mode (the default). Contact your System Administrator if unsure which mode your telephone system uses.

To make a call using the INDeX: (Dial Name Mode)

1.Press zINDeX for an internal call or SPEED DIAL and then zINDeX for an external call.

2.Using the letter keys, start dialing the name that you want, eg. for names starting with John dial 5646. Ignore any spaces in the name.

3.The display will show the first match to the letters entered so far. Either enter further letters or:

•Press the z keys on either side of the current name to display the other matches found so far.

•Press zCYCLE to display any alternate set of matches, ie. dialing 527 matches names starting with JAS (ie. Jason) or KAR (ie. Karl).

•If NO MATCH is displayed, press zPREVIOUS to go back a step.

4.When the name required is displayed, press zCALL, otherwise to exit press ANSWER RELEASE.

To make a call using the INDeX: (Classic Mode)

1.Press zINDeX for an internal call or SPEED DIAL and then zINDeX for an external number.

2.Press the key matching the 1st letter of the name you want. For example, to display names beginning with L, press the JKL key 3 times.

•To move through the names beginning with L, press the z-keys on the right and left of the current name.

•To skip forward 10 names, press zSKIP.

•To select another letter, press a letter key.

3.To dial the name/number shown, press zCALL, otherwise to exit press ANSWER RELEASE.

2030 & 2050 Telephone User Guide

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IP Office

40DHB0002UKAG Issue 7c (17th May 2004)

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Contents IP Office Page Table of Contents Manager-Secretary Working Introduction to the 2030 and 2050 Phones Using the Scroll Key2030 & 2050 Phone On-Hook Dialling, Speaker & Answer ReleasePhone Lamp Tones & RingingMaking Calls Return a Missed Call Answer Calls Using a DSS/BLF KeyRedial Set a DivertPage Making a Page Call Making CallsMaking Internal Calls Redialling External NumbersMaking External Calls To make a call using the INDeX Dial Name ModeTo make a call using the INDeX Classic Mode Making Calls from the INDeX DirectorySpeed Dials Using Speed DialsStoring Personal Speed Dials Page Adding Voluntary Account Codes Account CodesIf Enter Account or no Account Appears To enter a forced account codePage Arrange a Callback Busy or UnansweredOptions If Busy or Unanswered Leave a MessagePage Actions During a Call Changing the Call VolumeSwitching to Handsfree Muting CallsTo exit the conference Create a Conference CallTo start or add to a conference To park all the conference partiesAnswering a Page Call Answering CallsAnswering Normal Calls Answering a MessageTo pick up calls in your pickup group Answering Other Extensions Call PickupTo pick up any ringing phone To set the phones pickup groupDisplaying the Call History Answering a Call WaitingTo answer a call waiting Page Transferring Calls Transfer, Park & Hold CallsHolding Calls Parking Calls Park and Ride Dialling AheadTo set a divert number Setting Divert NumbersDiverting Calls To set divert all targetsSwitching No Calls On/Off Switching Divert All On/OffTo switch divert all off/change target targets set Follow Me To cancel either feature from your own extensionDisplaying an Absence Message To select an absence messageRemote Forwarding To set a forwardUsing DSS Keys Setting Up a DSS KeyDSS Keys DSS Key Label Green BLF Lamp SignalsBLF Status Lamps To remove the label coverSoft DSS Key Display Using Soft DSS KeysManager-Secretary Working Making CallsPage Setting Up Soft DSS Keys Manager-Secretary SetupPlanning Soft DSS Keys Changing the Soft DSS Display Mode Changing the Soft DSS ExtensionsChanging the Soft DSS Usage Calls A/A calls BPage Ringer Controls Changing the Ringer VolumeSwitching the Ringer On/Off Changing the Ringer SoundTo set the ringer volume step size Setting a Ringer StepSetting the Ringer Timeout To set the ringer timeoutGroup Other FeaturesHot Desking Page Phone Passcode Phone SettingsDisplaying Phone Details Language Controls Do Not DisturbVoicemail & Visual Voice VoicemailListening to Messages Leaving a Message Changing Your GreetingChanging Your Mailbox PIN Code Voicemail Email AlertsVoicemail Controls Additional features not announcedVoicemail Lite Controls Index Answer Release 27 Call WaitingEnter Account 7 Enter NEW Code Index Timeout Volume AL7 1LZ
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2030, 2050 specifications

Avaya, a global leader in business communications, offers a range of innovative devices designed to improve workplace productivity and collaboration. Among these devices are the Avaya 2060, 2030, and 2050 series, each equipped with unique features and technologies that cater to diverse business needs.

The Avaya 2060 is characterized by its flexibility and user-friendly interface. It features a large, high-resolution display that allows for easy navigation through its various functions. This model supports high-definition audio, ensuring clear conversations, and is equipped with a wide range of programmable function keys for customization. The phone's design is compact yet functional, making it suitable for modern office environments. Additionally, it supports Power over Ethernet (PoE), which simplifies installation by allowing power and data to be transmitted over a single cable.

Next in line is the Avaya 2030, targeted primarily at executive and administrative professionals. This model includes enhanced audio capabilities, programmable keys, and a sophisticated design that complements executive workspaces. The Avaya 2030 employs Avaya’s Aura platform, providing robust connectivity options and enabling seamless communication across various devices. Its integration with Unified Communications ensures that users can manage their calls efficiently, along with advanced features such as caller ID, call forwarding, and voicemail integration.

Finally, the Avaya 2050 is tailored for both front-line employees and contact center agents. It features an ergonomic design that allows for extended use without discomfort. The Avaya 2050 stands out with its comprehensive set of features, including a built-in speakerphone and support for headsets, enabling hands-free communication. Its user interface is intuitive, facilitating fast access to important functions, which is particularly beneficial in high-pressure environments.

All three models support various technologies that enhance their functionality. They leverage VoIP technology for clear and reliable voice communication while ensuring compatibility with various operating systems. These devices are designed to be interoperable with other Avaya solutions, enabling businesses to customize their communications infrastructure.

In summary, the Avaya 2060, 2030, and 2050 models exemplify Avaya's commitment to delivering effective communication tools tailored to diverse professional needs. With features aimed at improving productivity, user experience, and flexibility, these devices are essential for businesses looking to enhance their communication capabilities in today's digital landscape.
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