Avaya 2030, 2050 manual Diverting Calls, Setting Divert Numbers, To set a divert number

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Diverting Calls

Setting Divert Numbers

You can set separate divert numbers for All (also called Forward Unconditional) and for On Busy/No Answer. Note that divert on no answer does not work if you also have voicemail.

For divert all you can also create a set of 'targets'. This then allows you to set the number to which you divert calls by selecting from a list of names.

To set a divert number:

1.Press PROGRAM and then DIVERT.

2.Enter your phone's passcode (see The Phone Passcode).

3.Select ALL, NO ANS or ON BUSY. If you want to set a divert all target see below.

4.The display shows the current diversion number (if set).

5.Press zCANCEL and then dial the new number.

•You can use zSET or zCLEAR to switch use of the divert on or off.

6.Press zDONE and select another divert if required.

7.Press PROGRAM to finish.

To set divert all targets:

1.Press PROGRAM and then DIVERT.

2.Enter your phone's passcode (see The Phone Passcode).

3.Press SCROLL and select zTARGETS.

4.If you already have target numbers set the first is shown along with its associated name. Press zNEXT to display the next target if set. Use zEDIT to alter the current displayed target.

5.If you want to create a new target, press SCROLL and select zNEW.

•Enter the target name. To do this press the key with the required character. Press

zROTATE to change the character to the one required. Use the z key on the left of the name to delete the last character. Use the z key on the right of the name to add spaces. When you have completed the name press zDONE.

•Enter the number for the target. Use zCANCEL to remove any existing number or

zRENAME if you need to change the name again. When both the name and number are set as required press zDONE.

6.To finish, press SCROLL. Press DONE and then DONE again. Press PROGRAM.

2030 & 2050 Telephone User Guide

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IP Office

40DHB0002UKAG Issue 7c (17th May 2004)

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Contents IP Office Page Table of Contents Manager-Secretary Working 2030 & 2050 Phone Using the Scroll KeyIntroduction to the 2030 and 2050 Phones On-Hook Dialling, Speaker & Answer ReleasePhone Lamp Tones & RingingMaking Calls Redial Answer Calls Using a DSS/BLF KeyReturn a Missed Call Set a DivertPage Making Internal Calls Making CallsMaking a Page Call Redialling External NumbersTo make a call using the INDeX Classic Mode To make a call using the INDeX Dial Name ModeMaking External Calls Making Calls from the INDeX DirectorySpeed Dials Using Speed DialsStoring Personal Speed Dials Page If Enter Account or no Account Appears Account CodesAdding Voluntary Account Codes To enter a forced account codePage Options If Busy or Unanswered Busy or UnansweredArrange a Callback Leave a MessagePage Switching to Handsfree Changing the Call VolumeActions During a Call Muting CallsTo start or add to a conference Create a Conference CallTo exit the conference To park all the conference partiesAnswering Normal Calls Answering CallsAnswering a Page Call Answering a MessageTo pick up any ringing phone Answering Other Extensions Call PickupTo pick up calls in your pickup group To set the phones pickup groupDisplaying the Call History Answering a Call WaitingTo answer a call waiting Page Transferring Calls Transfer, Park & Hold CallsHolding Calls Dialling Ahead Parking Calls Park and RideDiverting Calls Setting Divert NumbersTo set a divert number To set divert all targetsSwitching No Calls On/Off Switching Divert All On/OffTo switch divert all off/change target targets set Displaying an Absence Message To cancel either feature from your own extensionFollow Me To select an absence messageTo set a forward Remote ForwardingUsing DSS Keys Setting Up a DSS KeyDSS Keys BLF Status Lamps Green BLF Lamp SignalsDSS Key Label To remove the label coverManager-Secretary Working Using Soft DSS KeysSoft DSS Key Display Making CallsPage Setting Up Soft DSS Keys Manager-Secretary SetupPlanning Soft DSS Keys Changing the Soft DSS Extensions Changing the Soft DSS Display ModeCalls A/A calls B Changing the Soft DSS UsagePage Switching the Ringer On/Off Changing the Ringer VolumeRinger Controls Changing the Ringer SoundSetting the Ringer Timeout Setting a Ringer StepTo set the ringer volume step size To set the ringer timeoutGroup Other FeaturesHot Desking Page Phone Passcode Phone SettingsDisplaying Phone Details Do Not Disturb Language ControlsVoicemail & Visual Voice VoicemailListening to Messages Changing Your Greeting Leaving a MessageVoicemail Email Alerts Changing Your Mailbox PIN CodeVoicemail Controls Additional features not announcedVoicemail Lite Controls Answer Release 27 Call Waiting IndexEnter Account 7 Enter NEW Code Index Timeout Volume AL7 1LZ
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2030, 2050 specifications

Avaya, a global leader in business communications, offers a range of innovative devices designed to improve workplace productivity and collaboration. Among these devices are the Avaya 2060, 2030, and 2050 series, each equipped with unique features and technologies that cater to diverse business needs.

The Avaya 2060 is characterized by its flexibility and user-friendly interface. It features a large, high-resolution display that allows for easy navigation through its various functions. This model supports high-definition audio, ensuring clear conversations, and is equipped with a wide range of programmable function keys for customization. The phone's design is compact yet functional, making it suitable for modern office environments. Additionally, it supports Power over Ethernet (PoE), which simplifies installation by allowing power and data to be transmitted over a single cable.

Next in line is the Avaya 2030, targeted primarily at executive and administrative professionals. This model includes enhanced audio capabilities, programmable keys, and a sophisticated design that complements executive workspaces. The Avaya 2030 employs Avaya’s Aura platform, providing robust connectivity options and enabling seamless communication across various devices. Its integration with Unified Communications ensures that users can manage their calls efficiently, along with advanced features such as caller ID, call forwarding, and voicemail integration.

Finally, the Avaya 2050 is tailored for both front-line employees and contact center agents. It features an ergonomic design that allows for extended use without discomfort. The Avaya 2050 stands out with its comprehensive set of features, including a built-in speakerphone and support for headsets, enabling hands-free communication. Its user interface is intuitive, facilitating fast access to important functions, which is particularly beneficial in high-pressure environments.

All three models support various technologies that enhance their functionality. They leverage VoIP technology for clear and reliable voice communication while ensuring compatibility with various operating systems. These devices are designed to be interoperable with other Avaya solutions, enabling businesses to customize their communications infrastructure.

In summary, the Avaya 2060, 2030, and 2050 models exemplify Avaya's commitment to delivering effective communication tools tailored to diverse professional needs. With features aimed at improving productivity, user experience, and flexibility, these devices are essential for businesses looking to enhance their communication capabilities in today's digital landscape.
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