Avaya 2030, 2050 manual Voicemail & Visual Voice, Listening to Messages

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Voicemail

Voicemail & Visual Voice

The 2050 and 2030 telephones display a zVOICE option if your system has an IP Office voicemail installed

•Voicemail Pro or Voicemail Lite:

IP Office supports two voicemail systems. If, when you press zVOICE, you see zLISTEN and zMESSAGE only, you are on Voicemail Lite.

•Note:

The zVOICE option is not displayed when off-hook. To use zVOICE, press, zVOICE and select the required option before picking up the handset.

Listening to Messages

This section describes accessing your voicemail from your own extension. Contact your System Administrator for details if you want to access your mailbox from other locations.

•Automatic Message Deletion Each message is automatically deleted 24 hours after being played unless you set it to as 'saved' via your mailbox.

2.Press zVOICE. If you are also a member of any hunt group that has messages, the group name is shown.

3.To check your own messages, press zLISTEN. To check hunt group messages press the display key next to the group name.

•Voicemail Lite:

You will hear a prompt about the messages in your mailbox and if you have any new messages they will start playing. Press 8 for help about the controls you can use, see Voicemail Lite Controls.

•Voicemail Pro:

You will see a display of the new, old and saved messages in your mailbox. Press the display key adjacent to a category to play messages in that category. Whist playing messages you can access a number of displayed options (you will need to press SCROLL to see some options):

•zPREVIOUS/zNEXT - Select the message that plays.

•zREWIND/zFFWD - Move within a message.

•zDELETE - Delete the current message.

•zSAVE - Change the current message's category to 'saved'.

•zCOPY - Copy the message to another mailbox or mailboxes. You can pre-record an introduction to add to the message. If selecting more than one target mailbox, separate the entries with a #.

•zWHEN?/zFROM? - Display when the message when recorded and (if available) who it was from. These two controls toggle.

2030 & 2050 Telephone User Guide

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IP Office

40DHB0002UKAG Issue 7c (17th May 2004)

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Contents IP Office Page Table of Contents Manager-Secretary Working On-Hook Dialling, Speaker & Answer Release Using the Scroll Key2030 & 2050 Phone Introduction to the 2030 and 2050 PhonesPhone Lamp Tones & RingingMaking Calls Set a Divert Answer Calls Using a DSS/BLF KeyRedial Return a Missed CallPage Redialling External Numbers Making CallsMaking Internal Calls Making a Page CallMaking Calls from the INDeX Directory To make a call using the INDeX Dial Name ModeTo make a call using the INDeX Classic Mode Making External CallsSpeed Dials Using Speed DialsStoring Personal Speed Dials Page To enter a forced account code Account CodesIf Enter Account or no Account Appears Adding Voluntary Account CodesPage Leave a Message Busy or UnansweredOptions If Busy or Unanswered Arrange a CallbackPage Muting Calls Changing the Call VolumeSwitching to Handsfree Actions During a CallTo park all the conference parties Create a Conference CallTo start or add to a conference To exit the conferenceAnswering a Message Answering CallsAnswering Normal Calls Answering a Page CallTo set the phones pickup group Answering Other Extensions Call PickupTo pick up any ringing phone To pick up calls in your pickup groupDisplaying the Call History Answering a Call WaitingTo answer a call waiting Page Transferring Calls Transfer, Park & Hold CallsHolding Calls Dialling Ahead Parking Calls Park and RideTo set divert all targets Setting Divert NumbersDiverting Calls To set a divert numberSwitching No Calls On/Off Switching Divert All On/OffTo switch divert all off/change target targets set To select an absence message To cancel either feature from your own extensionDisplaying an Absence Message Follow MeTo set a forward Remote ForwardingUsing DSS Keys Setting Up a DSS KeyDSS Keys To remove the label cover Green BLF Lamp SignalsBLF Status Lamps DSS Key LabelMaking Calls Using Soft DSS KeysManager-Secretary Working Soft DSS Key DisplayPage Setting Up Soft DSS Keys Manager-Secretary SetupPlanning Soft DSS Keys Changing the Soft DSS Extensions Changing the Soft DSS Display ModeCalls A/A calls B Changing the Soft DSS UsagePage Changing the Ringer Sound Changing the Ringer VolumeSwitching the Ringer On/Off Ringer ControlsTo set the ringer timeout Setting a Ringer StepSetting the Ringer Timeout To set the ringer volume step sizeGroup Other FeaturesHot Desking Page Phone Passcode Phone SettingsDisplaying Phone Details Do Not Disturb Language ControlsVoicemail & Visual Voice VoicemailListening to Messages Changing Your Greeting Leaving a MessageVoicemail Email Alerts Changing Your Mailbox PIN CodeVoicemail Controls Additional features not announcedVoicemail Lite Controls Answer Release 27 Call Waiting IndexEnter Account 7 Enter NEW Code Index Timeout Volume AL7 1LZ
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2030, 2050 specifications

Avaya, a global leader in business communications, offers a range of innovative devices designed to improve workplace productivity and collaboration. Among these devices are the Avaya 2060, 2030, and 2050 series, each equipped with unique features and technologies that cater to diverse business needs.

The Avaya 2060 is characterized by its flexibility and user-friendly interface. It features a large, high-resolution display that allows for easy navigation through its various functions. This model supports high-definition audio, ensuring clear conversations, and is equipped with a wide range of programmable function keys for customization. The phone's design is compact yet functional, making it suitable for modern office environments. Additionally, it supports Power over Ethernet (PoE), which simplifies installation by allowing power and data to be transmitted over a single cable.

Next in line is the Avaya 2030, targeted primarily at executive and administrative professionals. This model includes enhanced audio capabilities, programmable keys, and a sophisticated design that complements executive workspaces. The Avaya 2030 employs Avaya’s Aura platform, providing robust connectivity options and enabling seamless communication across various devices. Its integration with Unified Communications ensures that users can manage their calls efficiently, along with advanced features such as caller ID, call forwarding, and voicemail integration.

Finally, the Avaya 2050 is tailored for both front-line employees and contact center agents. It features an ergonomic design that allows for extended use without discomfort. The Avaya 2050 stands out with its comprehensive set of features, including a built-in speakerphone and support for headsets, enabling hands-free communication. Its user interface is intuitive, facilitating fast access to important functions, which is particularly beneficial in high-pressure environments.

All three models support various technologies that enhance their functionality. They leverage VoIP technology for clear and reliable voice communication while ensuring compatibility with various operating systems. These devices are designed to be interoperable with other Avaya solutions, enabling businesses to customize their communications infrastructure.

In summary, the Avaya 2060, 2030, and 2050 models exemplify Avaya's commitment to delivering effective communication tools tailored to diverse professional needs. With features aimed at improving productivity, user experience, and flexibility, these devices are essential for businesses looking to enhance their communication capabilities in today's digital landscape.
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