Avaya 2030, 2050 manual Transfer, Park & Hold Calls, Transferring Calls, Holding Calls

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Transfer, Park & Hold Calls

Transferring Calls

You can transfer a call to an extension that is ringing or giving busy tone. If the call waits unanswered for too long, it may recall to your extension.

To transfer a call using hold:

1.Press HOLD to hold your current call.

2.Dial the extension to which you want to transfer the call.

•Announced transfer:

Wait to be answered. If okay to transfer, press ANSWER RELEASE. If not okay to transfer or unanswered, press HOLD.

•Unannounced transfer:

Press ANSWER RELEASE immediately (even if you hear ringing or busy tone).

To transfer a call using dial ahead:

1.Dial the number of the other extension.

2.If the display shows FREE, press ANSWER RELEASE to transfer, otherwise press zCANCEL.

To transfer an external call using park:

1.Press zPARK to park the current call. The parked call is displayed as your extension number followed by a zero, e.g. z2200. If you now parked another call it would display as your extension number followed by a one, e.g. z2201 and so on.

2.Note the number displayed and at another extension dial *38*N# when N is the number displayed for the parked call on your phone, e.g. *38*2200#.

Holding Calls

You can put a call on hold during which the caller will hear music on hold is installed on your system. Note that a held call will re-ring at your extension after a short period (either the systems 15 second default or your phone's ringer timeout setting, see Setting the Ringer Timeout).

To hold a call:

1.Press HOLD. Do not press ANSWER RELEASE as that will end the call.

2.Retrieve the call by pressing HOLD again or make another call (enquiry call) and then press HOLD to switch between the current and held call.

2030 & 2050 Telephone User Guide

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IP Office

40DHB0002UKAG Issue 7c (17th May 2004)

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Contents IP Office Page Table of Contents Manager-Secretary Working On-Hook Dialling, Speaker & Answer Release Using the Scroll Key2030 & 2050 Phone Introduction to the 2030 and 2050 PhonesMaking Calls Tones & RingingPhone Lamp Set a Divert Answer Calls Using a DSS/BLF KeyRedial Return a Missed CallPage Redialling External Numbers Making CallsMaking Internal Calls Making a Page CallMaking Calls from the INDeX Directory To make a call using the INDeX Dial Name ModeTo make a call using the INDeX Classic Mode Making External CallsStoring Personal Speed Dials Using Speed DialsSpeed Dials Page To enter a forced account code Account CodesIf Enter Account or no Account Appears Adding Voluntary Account CodesPage Leave a Message Busy or UnansweredOptions If Busy or Unanswered Arrange a CallbackPage Muting Calls Changing the Call VolumeSwitching to Handsfree Actions During a CallTo park all the conference parties Create a Conference CallTo start or add to a conference To exit the conferenceAnswering a Message Answering CallsAnswering Normal Calls Answering a Page CallTo set the phones pickup group Answering Other Extensions Call PickupTo pick up any ringing phone To pick up calls in your pickup groupTo answer a call waiting Answering a Call WaitingDisplaying the Call History Page Holding Calls Transfer, Park & Hold CallsTransferring Calls Dialling Ahead Parking Calls Park and RideTo set divert all targets Setting Divert NumbersDiverting Calls To set a divert numberTo switch divert all off/change target targets set Switching Divert All On/OffSwitching No Calls On/Off To select an absence message To cancel either feature from your own extensionDisplaying an Absence Message Follow MeTo set a forward Remote ForwardingDSS Keys Setting Up a DSS KeyUsing DSS Keys To remove the label cover Green BLF Lamp SignalsBLF Status Lamps DSS Key LabelMaking Calls Using Soft DSS KeysManager-Secretary Working Soft DSS Key DisplayPage Planning Soft DSS Keys Manager-Secretary SetupSetting Up Soft DSS Keys Changing the Soft DSS Extensions Changing the Soft DSS Display ModeCalls A/A calls B Changing the Soft DSS UsagePage Changing the Ringer Sound Changing the Ringer VolumeSwitching the Ringer On/Off Ringer ControlsTo set the ringer timeout Setting a Ringer StepSetting the Ringer Timeout To set the ringer volume step sizeHot Desking Other FeaturesGroup Page Displaying Phone Details Phone SettingsPhone Passcode Do Not Disturb Language ControlsListening to Messages VoicemailVoicemail & Visual Voice Changing Your Greeting Leaving a MessageVoicemail Email Alerts Changing Your Mailbox PIN CodeVoicemail Lite Controls Additional features not announcedVoicemail Controls Answer Release 27 Call Waiting IndexEnter Account 7 Enter NEW Code Index Timeout Volume AL7 1LZ
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2030, 2050 specifications

Avaya, a global leader in business communications, offers a range of innovative devices designed to improve workplace productivity and collaboration. Among these devices are the Avaya 2060, 2030, and 2050 series, each equipped with unique features and technologies that cater to diverse business needs.

The Avaya 2060 is characterized by its flexibility and user-friendly interface. It features a large, high-resolution display that allows for easy navigation through its various functions. This model supports high-definition audio, ensuring clear conversations, and is equipped with a wide range of programmable function keys for customization. The phone's design is compact yet functional, making it suitable for modern office environments. Additionally, it supports Power over Ethernet (PoE), which simplifies installation by allowing power and data to be transmitted over a single cable.

Next in line is the Avaya 2030, targeted primarily at executive and administrative professionals. This model includes enhanced audio capabilities, programmable keys, and a sophisticated design that complements executive workspaces. The Avaya 2030 employs Avaya’s Aura platform, providing robust connectivity options and enabling seamless communication across various devices. Its integration with Unified Communications ensures that users can manage their calls efficiently, along with advanced features such as caller ID, call forwarding, and voicemail integration.

Finally, the Avaya 2050 is tailored for both front-line employees and contact center agents. It features an ergonomic design that allows for extended use without discomfort. The Avaya 2050 stands out with its comprehensive set of features, including a built-in speakerphone and support for headsets, enabling hands-free communication. Its user interface is intuitive, facilitating fast access to important functions, which is particularly beneficial in high-pressure environments.

All three models support various technologies that enhance their functionality. They leverage VoIP technology for clear and reliable voice communication while ensuring compatibility with various operating systems. These devices are designed to be interoperable with other Avaya solutions, enabling businesses to customize their communications infrastructure.

In summary, the Avaya 2060, 2030, and 2050 models exemplify Avaya's commitment to delivering effective communication tools tailored to diverse professional needs. With features aimed at improving productivity, user experience, and flexibility, these devices are essential for businesses looking to enhance their communication capabilities in today's digital landscape.
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