Avaya 2030 Manager-Secretary Working, Using Soft DSS Keys, Soft DSS Key Display, Making Calls

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Manager-Secretary Working

Using Soft DSS Keys

The system supports a range of functions for users who work together, i.e. regularly call and transfer calls between each other. This is called "Manager-Secretary working".

Soft DSS displays the name of another extension. The adjacent display key allows you to make calls to that extension plus other features. The display key's z-symbol acts as a busy lamp to show the extension's status.

Soft DSS has two modes. In half-line mode you can set 4 Soft DSS keys. In full-line mode you can only set 2 keys but these can display more details and functions.

Soft DSS Key Display

In full-line mode, the display also shows when an extension is on DIVERT or NO CALLS. Note however that this display is only updated when you call the extension.

•	Set to No Calls, no divert all set.
•	Set to No Calls, diverting to 204.
•	Set to Divert All, diverting to 204.

Making Calls

The z-symbol next to the Soft DSS extension name is solid when busy, flashes when ringing and not shown if free.

To make a call using a Soft DSS key:

1.Press the display key next to the extension name. The Soft DSS usage setting of your phone and the phone called determine what type of call occurs (see Using Soft DSS Keys).

2.If the extension is busy, the phone displays the same options as for normal calls (see Busy or Unanswered).

2030 & 2050 Telephone User Guide	Page 27
IP Office	40DHB0002UKAG Issue 7c (17th May 2004)

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Contents IP Office Page Table of Contents Manager-Secretary Working On-Hook Dialling, Speaker & Answer Release Using the Scroll Key2030 & 2050 Phone Introduction to the 2030 and 2050 PhonesPhone Lamp Tones & RingingMaking Calls Set a Divert Answer Calls Using a DSS/BLF KeyRedial Return a Missed CallPage Redialling External Numbers Making CallsMaking Internal Calls Making a Page CallMaking Calls from the INDeX Directory To make a call using the INDeX Dial Name ModeTo make a call using the INDeX Classic Mode Making External CallsSpeed Dials Using Speed DialsStoring Personal Speed Dials Page To enter a forced account code Account CodesIf Enter Account or no Account Appears Adding Voluntary Account CodesPage Leave a Message Busy or UnansweredOptions If Busy or Unanswered Arrange a CallbackPage Muting Calls Changing the Call VolumeSwitching to Handsfree Actions During a CallTo park all the conference parties Create a Conference CallTo start or add to a conference To exit the conferenceAnswering a Message Answering CallsAnswering Normal Calls Answering a Page CallTo set the phones pickup group Answering Other Extensions Call PickupTo pick up any ringing phone To pick up calls in your pickup groupDisplaying the Call History Answering a Call WaitingTo answer a call waiting Page Transferring Calls Transfer, Park & Hold CallsHolding Calls Dialling Ahead Parking Calls Park and RideTo set divert all targets Setting Divert NumbersDiverting Calls To set a divert numberSwitching No Calls On/Off Switching Divert All On/OffTo switch divert all off/change target targets set To select an absence message To cancel either feature from your own extensionDisplaying an Absence Message Follow Me To set a forward Remote ForwardingUsing DSS Keys Setting Up a DSS KeyDSS Keys To remove the label cover Green BLF Lamp SignalsBLF Status Lamps DSS Key LabelMaking Calls Using Soft DSS KeysManager-Secretary Working Soft DSS Key DisplayPage Setting Up Soft DSS Keys Manager-Secretary SetupPlanning Soft DSS Keys Changing the Soft DSS Extensions Changing the Soft DSS Display ModeCalls A/A calls B Changing the Soft DSS UsagePage Changing the Ringer Sound Changing the Ringer VolumeSwitching the Ringer On/Off Ringer ControlsTo set the ringer timeout Setting a Ringer StepSetting the Ringer Timeout To set the ringer volume step sizeGroup Other FeaturesHot Desking Page Phone Passcode Phone SettingsDisplaying Phone Details Do Not Disturb Language ControlsVoicemail & Visual Voice VoicemailListening to Messages Changing Your Greeting Leaving a MessageVoicemail Email Alerts Changing Your Mailbox PIN CodeVoicemail Controls Additional features not announcedVoicemail Lite Controls Answer Release 27 Call Waiting IndexEnter Account 7 Enter NEW Code Index Timeout Volume AL7 1LZ

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