Avaya 2030, 2050 manual Manager-Secretary Setup, Planning Soft DSS Keys, Setting Up Soft DSS Keys

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Manager-Secretary Setup

Planning Soft DSS Keys

When setting up Soft DSS keys you must decide:

•How many Soft DSS keys do you want?

Half-line mode supports up to 4 keys. Full-line mode supports up to 2 keys but shows more information.

•What Soft DSS key features do you want to have?

You can use half-line mode to make calls only. You can use full-line mode to make calls, send alerts, etc.

•What type of calls do you want to make/receive?

When using Soft DSS keys to make a call, the usage setting of your phone and the phone called determines the type of call. The possibilities are:

•Standard Call:

The same as a normally dialled call.

•Page Call:

The extension called hears a single tone and can then hear you (you cannot hear them).

•Direct Call:

The extension called hears a single tone and then you can hear each other.

There are 4 usage settings (Normal, Auto Answer, Voice and Intercom). See Using Soft DSS Keys for how the different usage settings interact.

Setting Up Soft DSS Keys

To clear the Soft DSS keys after setup, cancel all the set extensions (see Changing the Soft DSS Extensions).

To setup Soft DSS keys:

1.Press PROGRAM, SCROLL and then zSOFT DSS.

2.Enter the phone's passcode (see The Phone Passcode).

3.The phone shows NO SOFT DSS KEYS. Press zCHANGE until the display mode required appears, then press zDONE.

4.Enter the first extension number and then press zNEXT. If the right-hand display is blank, you can enter another. If you have entered all the extensions, press zDONE.

5.Press zUSAGE. Press zCHANGE until the setting required appears, see Using Soft DSS Keys for further information.

6.Press zDONE and then press PROGRAM to finish.

2030 & 2050 Telephone User Guide

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IP Office

40DHB0002UKAG Issue 7c (17th May 2004)

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Contents IP Office Page Table of Contents Manager-Secretary Working 2030 & 2050 Phone Using the Scroll KeyIntroduction to the 2030 and 2050 Phones On-Hook Dialling, Speaker & Answer ReleaseTones & Ringing Phone LampMaking Calls Redial Answer Calls Using a DSS/BLF KeyReturn a Missed Call Set a DivertPage Making Internal Calls Making CallsMaking a Page Call Redialling External NumbersTo make a call using the INDeX Classic Mode To make a call using the INDeX Dial Name ModeMaking External Calls Making Calls from the INDeX DirectoryUsing Speed Dials Speed DialsStoring Personal Speed Dials Page If Enter Account or no Account Appears Account CodesAdding Voluntary Account Codes To enter a forced account codePage Options If Busy or Unanswered Busy or UnansweredArrange a Callback Leave a MessagePage Switching to Handsfree Changing the Call VolumeActions During a Call Muting CallsTo start or add to a conference Create a Conference CallTo exit the conference To park all the conference partiesAnswering Normal Calls Answering CallsAnswering a Page Call Answering a MessageTo pick up any ringing phone Answering Other Extensions Call PickupTo pick up calls in your pickup group To set the phones pickup groupAnswering a Call Waiting Displaying the Call HistoryTo answer a call waiting Page Transfer, Park & Hold Calls Transferring CallsHolding Calls Dialling Ahead Parking Calls Park and RideDiverting Calls Setting Divert NumbersTo set a divert number To set divert all targetsSwitching Divert All On/Off Switching No Calls On/OffTo switch divert all off/change target targets set Displaying an Absence Message To cancel either feature from your own extensionFollow Me To select an absence messageTo set a forward Remote ForwardingSetting Up a DSS Key Using DSS KeysDSS Keys BLF Status Lamps Green BLF Lamp SignalsDSS Key Label To remove the label coverManager-Secretary Working Using Soft DSS KeysSoft DSS Key Display Making CallsPage Manager-Secretary Setup Setting Up Soft DSS KeysPlanning Soft DSS Keys Changing the Soft DSS Extensions Changing the Soft DSS Display ModeCalls A/A calls B Changing the Soft DSS UsagePage Switching the Ringer On/Off Changing the Ringer VolumeRinger Controls Changing the Ringer SoundSetting the Ringer Timeout Setting a Ringer StepTo set the ringer volume step size To set the ringer timeoutOther Features GroupHot Desking Page Phone Settings Phone PasscodeDisplaying Phone Details Do Not Disturb Language ControlsVoicemail Voicemail & Visual VoiceListening to Messages Changing Your Greeting Leaving a MessageVoicemail Email Alerts Changing Your Mailbox PIN CodeAdditional features not announced Voicemail ControlsVoicemail Lite Controls Answer Release 27 Call Waiting IndexEnter Account 7 Enter NEW Code Index Timeout Volume AL7 1LZ
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2030, 2050 specifications

Avaya, a global leader in business communications, offers a range of innovative devices designed to improve workplace productivity and collaboration. Among these devices are the Avaya 2060, 2030, and 2050 series, each equipped with unique features and technologies that cater to diverse business needs.

The Avaya 2060 is characterized by its flexibility and user-friendly interface. It features a large, high-resolution display that allows for easy navigation through its various functions. This model supports high-definition audio, ensuring clear conversations, and is equipped with a wide range of programmable function keys for customization. The phone's design is compact yet functional, making it suitable for modern office environments. Additionally, it supports Power over Ethernet (PoE), which simplifies installation by allowing power and data to be transmitted over a single cable.

Next in line is the Avaya 2030, targeted primarily at executive and administrative professionals. This model includes enhanced audio capabilities, programmable keys, and a sophisticated design that complements executive workspaces. The Avaya 2030 employs Avaya’s Aura platform, providing robust connectivity options and enabling seamless communication across various devices. Its integration with Unified Communications ensures that users can manage their calls efficiently, along with advanced features such as caller ID, call forwarding, and voicemail integration.

Finally, the Avaya 2050 is tailored for both front-line employees and contact center agents. It features an ergonomic design that allows for extended use without discomfort. The Avaya 2050 stands out with its comprehensive set of features, including a built-in speakerphone and support for headsets, enabling hands-free communication. Its user interface is intuitive, facilitating fast access to important functions, which is particularly beneficial in high-pressure environments.

All three models support various technologies that enhance their functionality. They leverage VoIP technology for clear and reliable voice communication while ensuring compatibility with various operating systems. These devices are designed to be interoperable with other Avaya solutions, enabling businesses to customize their communications infrastructure.

In summary, the Avaya 2060, 2030, and 2050 models exemplify Avaya's commitment to delivering effective communication tools tailored to diverse professional needs. With features aimed at improving productivity, user experience, and flexibility, these devices are essential for businesses looking to enhance their communication capabilities in today's digital landscape.
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