Avaya manual 2030 & 2050 Phone, Introduction to the 2030 and 2050 Phones, Using the Scroll Key

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The 2030 & 2050 Phone

Introduction to the 2030 and 2050 Phones

The diagram below shows a 2050 phone.

•2050: Phone with handsfree operation, DSS keys and BLF status lamps (see DSS Keys for more information).

•2030: Similar to 2050 but without BLF status lamps.

This guide is for 2030 and 2050 telephones when used on an IP Office telephone system.

The guide covers most of the features supported by the 2030 and 2050 phones. However, your phone may not be enabled to use all of the features available. If you are unsure which features you can use, contact your System Administrator.

Using the SCROLL Key

Sometimes there are more options available than the phone can display. When this happens, a z- symbol appears next to the SCROLL key. Press SCROLL to display the other options.

Similarly, the phone display changes during calls and according to your own customisation. A z-symbol next to a display key indicates an option you can use by pressing that key. Thus this guide cannot always detail when you would have to press the SCROLL key to access a function.

On-Hook Dialling, Speaker & Answer Release

On all display telephones you can both dial and hear the call progress without using the handset (known as "on-hook dialling").

When answered, you can continue the call without using the handset, i.e. handsfree. You can switch between handsfree and handset working during a call.

Pressing the ANSWER RELEASE key has the same effect as lifting or replacing the handset.

2030 & 2050 Telephone User Guide

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IP Office

40DHB0002UKAG Issue 7c (17th May 2004)

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Contents IP Office Page Table of Contents Manager-Secretary Working 2030 & 2050 Phone Using the Scroll KeyIntroduction to the 2030 and 2050 Phones On-Hook Dialling, Speaker & Answer ReleaseMaking Calls Tones & RingingPhone Lamp Redial Answer Calls Using a DSS/BLF KeyReturn a Missed Call Set a DivertPage Making Internal Calls Making CallsMaking a Page Call Redialling External NumbersTo make a call using the INDeX Classic Mode To make a call using the INDeX Dial Name ModeMaking External Calls Making Calls from the INDeX DirectoryStoring Personal Speed Dials Using Speed DialsSpeed Dials Page If Enter Account or no Account Appears Account CodesAdding Voluntary Account Codes To enter a forced account codePage Options If Busy or Unanswered Busy or UnansweredArrange a Callback Leave a MessagePage Switching to Handsfree Changing the Call VolumeActions During a Call Muting CallsTo start or add to a conference Create a Conference CallTo exit the conference To park all the conference partiesAnswering Normal Calls Answering CallsAnswering a Page Call Answering a MessageTo pick up any ringing phone Answering Other Extensions Call PickupTo pick up calls in your pickup group To set the phones pickup groupTo answer a call waiting Answering a Call WaitingDisplaying the Call History Page Holding Calls Transfer, Park & Hold CallsTransferring Calls Dialling Ahead Parking Calls Park and RideDiverting Calls Setting Divert NumbersTo set a divert number To set divert all targetsTo switch divert all off/change target targets set Switching Divert All On/OffSwitching No Calls On/Off Displaying an Absence Message To cancel either feature from your own extensionFollow Me To select an absence messageTo set a forward Remote ForwardingDSS Keys Setting Up a DSS KeyUsing DSS Keys BLF Status Lamps Green BLF Lamp SignalsDSS Key Label To remove the label coverManager-Secretary Working Using Soft DSS KeysSoft DSS Key Display Making CallsPage Planning Soft DSS Keys Manager-Secretary SetupSetting Up Soft DSS Keys Changing the Soft DSS Extensions Changing the Soft DSS Display ModeCalls A/A calls B Changing the Soft DSS UsagePage Switching the Ringer On/Off Changing the Ringer VolumeRinger Controls Changing the Ringer SoundSetting the Ringer Timeout Setting a Ringer StepTo set the ringer volume step size To set the ringer timeoutHot Desking Other FeaturesGroup Page Displaying Phone Details Phone SettingsPhone Passcode Do Not Disturb Language ControlsListening to Messages VoicemailVoicemail & Visual Voice Changing Your Greeting Leaving a MessageVoicemail Email Alerts Changing Your Mailbox PIN CodeVoicemail Lite Controls Additional features not announcedVoicemail Controls Answer Release 27 Call Waiting IndexEnter Account 7 Enter NEW Code Index Timeout Volume AL7 1LZ
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2030, 2050 specifications

Avaya, a global leader in business communications, offers a range of innovative devices designed to improve workplace productivity and collaboration. Among these devices are the Avaya 2060, 2030, and 2050 series, each equipped with unique features and technologies that cater to diverse business needs.

The Avaya 2060 is characterized by its flexibility and user-friendly interface. It features a large, high-resolution display that allows for easy navigation through its various functions. This model supports high-definition audio, ensuring clear conversations, and is equipped with a wide range of programmable function keys for customization. The phone's design is compact yet functional, making it suitable for modern office environments. Additionally, it supports Power over Ethernet (PoE), which simplifies installation by allowing power and data to be transmitted over a single cable.

Next in line is the Avaya 2030, targeted primarily at executive and administrative professionals. This model includes enhanced audio capabilities, programmable keys, and a sophisticated design that complements executive workspaces. The Avaya 2030 employs Avaya’s Aura platform, providing robust connectivity options and enabling seamless communication across various devices. Its integration with Unified Communications ensures that users can manage their calls efficiently, along with advanced features such as caller ID, call forwarding, and voicemail integration.

Finally, the Avaya 2050 is tailored for both front-line employees and contact center agents. It features an ergonomic design that allows for extended use without discomfort. The Avaya 2050 stands out with its comprehensive set of features, including a built-in speakerphone and support for headsets, enabling hands-free communication. Its user interface is intuitive, facilitating fast access to important functions, which is particularly beneficial in high-pressure environments.

All three models support various technologies that enhance their functionality. They leverage VoIP technology for clear and reliable voice communication while ensuring compatibility with various operating systems. These devices are designed to be interoperable with other Avaya solutions, enabling businesses to customize their communications infrastructure.

In summary, the Avaya 2060, 2030, and 2050 models exemplify Avaya's commitment to delivering effective communication tools tailored to diverse professional needs. With features aimed at improving productivity, user experience, and flexibility, these devices are essential for businesses looking to enhance their communication capabilities in today's digital landscape.
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