Avaya 2050, 2030 manual Parking Calls Park and Ride, Dialling Ahead

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2030 2050 User Guide

Parking Calls (Park and Ride)

You can retrieve parked calls at any other extension on the system. Your phone displays calls you parked by a flashing z-symbol next to the line number. You can park several calls simultaneously.

To park an external call:

1.During the call, press zPARK. The parked call is displayed as your extension number followed by a zero, e.g. z2200. If you now parked another call it would display as your extension number followed by a one, e.g. z2201 and so on.

To unpark calls parked at your extension:

1. Press the display key next to the flashing z-symbol.

To unpark a call at another extension:

1.Note the number displayed and at another extension dial *38*N# when N is the number displayed for the parked call on your phone, e.g. *38*2200#.

Dialling Ahead

On incoming calls you can display the status of another extension without interrupting your call.

To dial ahead during a call:

1.Dial the number that you want to check.

2.The extension's status appears on the right-hand display; FREE, BUSY or NU (Number Unobtainable).

3.If the extension is free, see below for details of how to transfer your caller or make an enquiry call.

4.Otherwise, press zCANCEL to return to the normal call display or (if your system has voicemail installed) press zVMAIL to transfer the caller to the extension's mailbox.

If the extension displayed is free:

1.For an unannounced transfer, press ANSWER RELEASE.

2.To make an enquiry, press HOLD. This holds your current caller and rings the dial ahead extension.

3.If unanswered, press HOLD to retrieve your first call.

4.If answered, either press ANSWER RELEASE to transfer your call or press HOLD again to switch between calls.

You can set your phone to always automatically hold your current call and ring the dial ahead number if it is free rather than display FREE.

To select show free or ring if free:

1.Press PROGRAM and then SCROLL. Press zCALLFREE.

2.Enter the phone's passcode (see The Phone Passcode).

3.To change the current setting, press zCHANGE.

4.Press zDONE and then press PROGRAM to finish.

2030 & 2050 Telephone User Guide

Page 20

IP Office

40DHB0002UKAG Issue 7c (17th May 2004)

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Contents IP Office Page Table of Contents Manager-Secretary Working Using the Scroll Key 2030 & 2050 PhoneIntroduction to the 2030 and 2050 Phones On-Hook Dialling, Speaker & Answer ReleaseTones & Ringing Phone LampMaking Calls Answer Calls Using a DSS/BLF Key RedialReturn a Missed Call Set a DivertPage Making Calls Making Internal CallsMaking a Page Call Redialling External NumbersTo make a call using the INDeX Dial Name Mode To make a call using the INDeX Classic ModeMaking External Calls Making Calls from the INDeX DirectoryUsing Speed Dials Speed DialsStoring Personal Speed Dials Page Account Codes If Enter Account or no Account AppearsAdding Voluntary Account Codes To enter a forced account codePage Busy or Unanswered Options If Busy or UnansweredArrange a Callback Leave a MessagePage Changing the Call Volume Switching to HandsfreeActions During a Call Muting CallsCreate a Conference Call To start or add to a conferenceTo exit the conference To park all the conference partiesAnswering Calls Answering Normal CallsAnswering a Page Call Answering a MessageAnswering Other Extensions Call Pickup To pick up any ringing phoneTo pick up calls in your pickup group To set the phones pickup group Answering a Call Waiting Displaying the Call History To answer a call waiting Page Transfer, Park & Hold Calls Transferring CallsHolding Calls Parking Calls Park and Ride Dialling AheadSetting Divert Numbers Diverting CallsTo set a divert number To set divert all targetsSwitching Divert All On/Off Switching No Calls On/OffTo switch divert all off/change target targets set To cancel either feature from your own extension Displaying an Absence MessageFollow Me To select an absence messageRemote Forwarding To set a forwardSetting Up a DSS Key Using DSS KeysDSS Keys Green BLF Lamp Signals BLF Status LampsDSS Key Label To remove the label coverUsing Soft DSS Keys Manager-Secretary WorkingSoft DSS Key Display Making CallsPage Manager-Secretary Setup Setting Up Soft DSS KeysPlanning Soft DSS Keys Changing the Soft DSS Display Mode Changing the Soft DSS ExtensionsChanging the Soft DSS Usage Calls A/A calls BPage Changing the Ringer Volume Switching the Ringer On/OffRinger Controls Changing the Ringer SoundSetting a Ringer Step Setting the Ringer TimeoutTo set the ringer volume step size To set the ringer timeoutOther Features GroupHot Desking Page Phone Settings Phone PasscodeDisplaying Phone Details Language Controls Do Not DisturbVoicemail Voicemail & Visual VoiceListening to Messages Leaving a Message Changing Your GreetingChanging Your Mailbox PIN Code Voicemail Email AlertsAdditional features not announced Voicemail ControlsVoicemail Lite Controls Index Answer Release 27 Call WaitingEnter Account 7 Enter NEW Code Index Timeout Volume AL7 1LZ
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