Auto attendant operation
About auto attendant operation
The auto attendant feature only works with a
A 1080 telephone assigned as an auto attendant will automatically pick up and redirect an incoming call from a shared outside line to another phone in the same system.
An auto attendant can only answer one call at a time, so you may want to have more than one auto attendant in your system so that even when a call on one line is being answered, a second auto attendant telephone can answer another ringing line. You can designate up to 16 auto attendants in your system. (See Using multiple auto attendants on page 61 for further information.)
Refer to page 46 of the installation guide to make a 1080 system telephone an auto attendant. Then see pages
NOTES:
•Only outside calls can be answered by an auto attendant.
•The auto attendant phone will not answer calls when the phone is being used for setup, message review, call history review, or a phone call.
•If multiple auto attendants are assigned in the same system, you must select different AUTO ATT DELAY settings for these telephones (at least three seconds, page 49 of the installation guide).
•After the auto attendant answers, if the caller does not enter an extension number or a command, the auto attendant will automatically transfer the call to Extension 11. Please make Extension 11 a 1080 telephone and an auto attendant.
•If an auto attendant is active, adjust the delay times for different features to let the auto attendant system answer outside calls. The answering system answer delay time (ANSWER DELAY, page 66) of all 1080 telephones in the same system must be longer than the auto attendant answer delay time (AUTO ATT DELAY, page 49 of the installation guide).
60