AT&T 1080 manual Case of difficulty

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Appendix J

In case of difficulty

The auto attendant announcement is not correct.

•Make sure the day/night announcements are set up and recorded (pages 66-68 of the installation guide).

•Make sure that the DAY and NIGHT times that you entered are appropriate. See DAY/NIGHT TIMES, page 50 of the installation guide.

The auto attendant does not respond when callers dial an extension

•Make sure directory announcement is recorded correctly to suit your company’s needs (page 70 of the installation guide).

•Make sure the caller is calling from a touch-tone telephone. If the caller hears clicks rather than tones, the commands will not be recognized.

•The auto attendant may not detect the callers' commands when the announcement is playing. Wait until the announcement is over before entering the code.

•There may be interference on the telephone line callers are using. Press the dial pad keys firmly when dialing.

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Contents Press Transfer Call transferTransfer a call and speak to the receiving party Answer a transferred callIntercom overview Basic intercom operationsIntercom Make an intercom call with the handsetMake an intercom call with the speakerphone or headset Answer an intercom call End an intercom or page callPress Intercom VoiceA specific extension single-phone Answer a single-phone Auto-mute off Auto-mute onPage-all shortcut All system-widePress Intercom then to show page ALL To end the page allAnswer a system-wide Room monitor One-touch overview One touch PreferenceOne-touch storage ProgramOne-touch storage Press Speaker To dial a one-touch numberIf one-touch preference is set to Intercom To delete a one-touch number To view or delete a one-touch numberTo view a one-touch number To modify a one-touch number To modify a one-touch number Directory overview Menu structureStore a name and number in the directory Store a pause in a directory number Store a temporary tone signal in a directory number Store a Flash in a directory numberReview directory entries Edit a directory entry Press Speaker or Headset Dial and remove an entry from the directoryDial a number from the directory Remove a name and number from the directoryTo save an entry to a one-touch key Remove all entries from the directoryPress Enter to select View Entries Directory entries onCaller ID operation About caller IDHow caller ID works Display screen messages Call history Unreviewed and total callsTo return a call Reviewing the call history and returning callsTo review the call history To remove a specific entry Press Call History To delete an entry or all entriesChanging the format of the caller ID number Press Call History to exit To store an entry to the directory or a one-touch keyTo save an entry to the directory Press Call History Message waiting and NEW Call light Call waiting and message waitingCID with call waiting Covm reset About the auto attendant and message recording Incoming messagesAbout auto attendant operation Using multiple auto attendants Auto attendant sequence for callers Auto attendant flow chart DIR OGMAnswering system operation Message capacityDtad setup Answer statusAnswer delay Toll saverRemote code Message alertMessage length EnterCall screening Dtad interceptDtad features AA DAY-OGMPrivate outgoing announcement To record your announcementTo play your outgoing announcement To delete your outgoing announcementTo playback new messages Private message playbackTo playback private messages To playback all messages new and oldOptions during message playback To delete all private messagesTo play back a memo To record and play memosTo record a memo To record a two-way conversation To play back a two-way conversationRemote access Turn answer status off Turn answer status onTo play back central messages Central message playbackAbout central messages To play back new messagesTo delete all central messages SYS EXT mailbox About system extension mailboxesRemove ext msgs To delete all messages from one SYS EXT telephoneGlossary Glossary Glossary Time/date Time/date Centrex operation Set ring delay durationAnswer a delayed ring Pick up another station’s lineCentrex service call example EXT 12 Console is OFF CSL Delay Ring is set to 20 secondsConsole is OFF CSL Delay Ring is set to 16 seconds General product care Important product information Especially about corded telephones Especially about telephone answering systemsConnection and use with the nationwide telephone network FCC and Acta informationProduct identifier and REN information Repair instructionsHearing aid compatibility Programming/testing of emergency numbersRights of the telephone company Part 15 of FCC rules How long is the limited warranty period? Limited warrantyWhat does this limited warranty cover? How do you get warranty service? 800 222-3111 in Canada, please dial 1 866Other limitations Technical specification Case of difficulty No dial tone on this Case of difficulty Make sure the ringer delay time page 34 Case of difficulty Case of difficulty Case of difficulty You need to speak into the microphone Case of difficulty Case of difficulty Index Index Remote access wallet card Action Remote command