AT&T 1080 manual Auto attendant sequence for callers

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Auto attendant operation

Auto attendant sequence for callers

When you set this phone to be an auto attendant, it automatically picks up a ringing line after the pickup delay time you programmed (see AUTO ATT DELAY section on page 49 of the installation guide), and plays the appropriate auto attendant announcement.

When a caller enters a correct extension number after hearing the announcements, the auto attendant transfers the call to that extension and announces to the caller, “Calling that extension. Please wait.”

The auto attendant continues to monitor the call after it is transferred. If the extension has a 1080 system extension mailbox, the mailbox answers and can record an incoming extension message. If neither the requested extension nor its mailbox picks up within 45 seconds, the auto attendant announces, “That extension is not answering. Enter a new extension number or to leave a message, please dial nine.” The auto attendant will try to transfer the call up to five times. If the call is not picked up by any extension during those attempts, the call is dropped.

NOTES:

•If someone at the requested extension picks up the call and subsequently plac- es the call on hold again, that extension must pick up the call again within 20 minutes or the call will be dropped. The twenty minutes restarts each time the same call is placed on hold.

•If the memory is full or the auto attendant is turned off on the 1080 system extension mailbox, no extension messages can be recorded in the 1080 system extension mailbox. The message counter DTAD: XX/YY will flash on all its system extensions.

If the caller presses [0] after hearing the message, the auto attendant directory outgoing message plays. The caller can then decide to enter an extension number or not, and the auto attendant responds as described above.

If the caller does not enter an extension number after hearing the announcement, the auto attendant waits about 12 seconds, then transfers the call to extension 11. If the call is not picked up after 45 seconds, the auto attendant will answer the call again, play “That extension is not answering. Enter a new extension number or to leave a message, please dial nine.” and wait 12 seconds for the entry. If the caller still doesn’t enter an extension number, the auto attendant announces, “Thank you” and drops the call.

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Contents Answer a transferred call Call transferTransfer a call and speak to the receiving party Press TransferBasic intercom operations Intercom overviewMake an intercom call with the handset IntercomMake an intercom call with the speakerphone or headset End an intercom or page call Answer an intercom callVoice A specific extension single-phonePress Intercom Auto-mute on Answer a single-phone Auto-mute offTo end the page all All system-widePress Intercom then to show page ALL Page-all shortcutAnswer a system-wide Room monitor One-touch overview Preference One touchProgram One-touch storageOne-touch storage To dial a one-touch number If one-touch preference is set to IntercomPress Speaker To view or delete a one-touch number To view a one-touch numberTo delete a one-touch number To modify a one-touch number To modify a one-touch number Menu structure Directory overviewStore a name and number in the directory Store a pause in a directory number Store a Flash in a directory number Store a temporary tone signal in a directory numberReview directory entries Edit a directory entry Remove a name and number from the directory Dial and remove an entry from the directoryDial a number from the directory Press Speaker or HeadsetDirectory entries on Remove all entries from the directoryPress Enter to select View Entries To save an entry to a one-touch keyAbout caller ID Caller ID operationHow caller ID works Display screen messages Unreviewed and total calls Call historyReviewing the call history and returning calls To review the call historyTo return a call To delete an entry or all entries Changing the format of the caller ID numberTo remove a specific entry Press Call History To store an entry to the directory or a one-touch key To save an entry to the directory Press Call HistoryPress Call History to exit Call waiting and message waiting CID with call waitingMessage waiting and NEW Call light Covm reset Incoming messages About the auto attendant and message recordingAbout auto attendant operation Using multiple auto attendants Auto attendant sequence for callers DIR OGM Auto attendant flow chartMessage capacity Answering system operationAnswer status Dtad setupToll saver Answer delayMessage alert Remote codeEnter Message lengthDtad intercept Call screeningAA DAY-OGM Dtad featuresTo record your announcement Private outgoing announcementTo delete your outgoing announcement To play your outgoing announcementTo playback all messages new and old Private message playbackTo playback private messages To playback new messagesTo delete all private messages Options during message playbackTo record and play memos To record a memoTo play back a memo To play back a two-way conversation To record a two-way conversationRemote access Turn answer status on Turn answer status offTo play back new messages Central message playbackAbout central messages To play back central messagesTo delete all central messages About system extension mailboxes SYS EXT mailboxTo delete all messages from one SYS EXT telephone Remove ext msgsGlossary Glossary Glossary Time/date Time/date Pick up another station’s line Set ring delay durationAnswer a delayed ring Centrex operationEXT 12 Console is OFF CSL Delay Ring is set to 20 seconds Console is OFF CSL Delay Ring is set to 16 secondsCentrex service call example General product care Important product information Especially about telephone answering systems Especially about corded telephonesRepair instructions FCC and Acta informationProduct identifier and REN information Connection and use with the nationwide telephone networkProgramming/testing of emergency numbers Rights of the telephone companyHearing aid compatibility Part 15 of FCC rules Limited warranty What does this limited warranty cover?How long is the limited warranty period? 800 222-3111 in Canada, please dial 1 866 How do you get warranty service?Other limitations Technical specification Case of difficulty No dial tone on this Case of difficulty Make sure the ringer delay time page 34 Case of difficulty Case of difficulty Case of difficulty You need to speak into the microphone Case of difficulty Case of difficulty Index Index Action Remote command Remote access wallet card