Polycom IP 600/601 manual Answering a Call, Call Hold and Resume, Multiple Calls on Hold

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Answering a Call

Using the Handset:

Pick up the handset.

Using Hands-Free Speakerphone Mode:

Press , or with the handset on hook press the line key with the active indicator, or the Answer soft key.

Using the Headset:

Press to answer the call through an optionally connected headset.

In all cases, the active call will appear on the display showing call duration and destination.

If “Handsfree mode disabled” appears on the graphic display after you press the speakerphone key, your system administrator has disabled the speakerphone on your phone.

Incoming calls may be ignored by pressing the Reject soft key or DoNotDisturb during ringing. Note that Do Not Disturb stays active when the call is dropped and will remain so until toggled off.

Call Hold and Resume

During a call, press Hold or the Hold soft key. The call will be placed on hold and this will be indicated on the display. Press the Resume soft key, or the line key to retrieve the call.

Multiple Calls on Hold

If multiple calls are on hold on a single line key, use the arrow keys to switch between the calls then press the Resume soft key to retrieve the desired call. If more than two calls are on hold on a single key, an indica- tion will appear on the display, for example “2/3” shows that this is the second call out of three calls.

If calls are on hold on more than one line key, the details of the calls on any line key can be viewed by pressing that line key and holding it down for a few seconds. If a line key is pressed briefly, the first call on hold on that line key will be retrieved.

Microphone Mute

During a call, press . The key lights up to indicate that the other party (parties) cannot hear you.

Microphone Mute applies to all modes: handset, headset, and hands-free. You can still hear all other parties while Mute is enabled.

To turn off Microphone Mute, press again.

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Contents User Guide SoundPoint IP 600/601 SIP Contents SoundPoint IP Expansion Module Optional FeaturesTroubleshooting Safety and Compliance Polycom SoundPoint IP 600/601 SIP Parts ListPower Adapter IntroductionSoundPoint IP Installing SoundPoint IP 600/601 SIPPowering Options for the SoundPoint IP 600/601 In-Line Power Option Connecting Network and Power SourceAC Power Option Attaching the Base Connecting the Handset and Optional HeadsetFeatures Key Descriptions Feature Key DescriptionUsing the Headset Using SoundPoint IP 600/601 SIPUsing the Handset Using Hands-Free Speakerphone ModeMicrophone Mute Answering a CallCall Hold and Resume Multiple Calls on HoldLocal Conferencing General Key UseEnding a Call Call TimerSplitting a Conference Transferring a CallForward Volume AdjustmentCall Forwarding Do Not DisturbDisplay Contrast Headset Memory ModeHeadset Hookswitch Time and DateSee also Distinctive Ringing / Call Treatment Ring TypeCall Lists Contact DirectoryTo search for a particular contact To add or edit a contactDirectory Add Contacts From Corporate Directory Select Corporate DirectoryExample To change a Speed Dial key assignment Speed DialMultiple Lines Multiple Call Appearances Multiple Keys Per LineSelect Message Center*, † Shared LinesVoice Mail To listen to voice messagesBasic, Preferences, Language Distinctive Ringing / Call TreatmentMultilingual Support Localization To set a distinctive ring for a local contactTo read text messages Optional FeaturesPhone Reboot Text MessagingSelect Instant Messages Features, Presence, My StatusPresence / Status / Buddy Lists To send a text messageTo block or unblock a contact from buddy list To add or delete a contact from your buddy listSelect Contact Directory To view and change your privacy list Features, Presence, Buddy StatusSelect Features, Presence, Buddy Status, Privacy List To add a contact to your buddy listSoundPoint IP Expansion Module SoundPoint IP Expansion Module Base Stand   Installing the SoundPoint IP Expansion ModuleInfrared Lens Base Stand Line Keys Power Contacts Large Graphical DisplayLED Indicators Followed by Basic, Contrast Using SoundPoint IP Expansion ModuleTo Place a Call To Answer a CallNo Display, Incorrect Display, or Bad Con- trast TroubleshootingBusy Lamp Field BLF No Dial-TonePart 15 Rules Safety and CompliancePlugs Acts as Disconnect Device Installation InstructionsClass B Digital Device or Peripheral ModificationsCE and Vcci Mark Polycom Limited Warranty and Limitation LiabilityExclusions Disclaimer Warranty ExclusiveService Agreements Limitations of LiabilityCopyright Notice Governing LawPolycom, Inc Willow Road Pleasanton, CA 94588-2708 USA