Polycom IP 600/601 manual Troubleshooting, Busy Lamp Field BLF, No Dial-Tone

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• Place a call to the phone under in- vestigation - check that the display indicates incoming call information.

• Lift the handset. Ensure dial tone is present and place a call to another extension or number, check that the display changes in response.

level of contrast (follow the instruc- tions in this User Guide).

Verify successful outbound or inbound calling:

Busy Lamp Field (BLF)

The Busy Lamp Field (BLF) feature allows the user to monitor the hook status and remote party information of users through the busy lamp field LED indicators and display on the attendant console phone. The speed dial key adjacent to the LED indicator may be used for quick and convenient dialing, transfer and conference to the remote party.

Note: This feature will only be available if configured by your system administrator.

Troubleshooting

No Dial-Tone

Verify power is correctly applied to the SoundPoint® IP 600/601 SIP phone:

•Check that the display is illuminated.

•Make sure the LAN cable is inserted properly at the rear of the phone (try unplugging and re-inserting the cable).

•If using inline powering, check that the switch is supplying power to the phone (contact your System Adminis- trator).

Verify if dial tone is present on any other audio paths:

•Switch between handset, headset (if present) or hands-free to see if dial tone is present on these other paths.

•If dial tone exists on one of these, connect a different handset or head- set to isolate the problem.

No Display, Incorrect Display, or Bad Con- trast

Verify power is correctly applied to the

SoundPoint® IP 600/601 SIP phone:

•As “No Dial-Tone” above. Verify contrast adjustment:

•Follow the instructions in this User Guide to readjust the contrast to a darker level.

•Reboot the phone to obtain a default

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Contents User Guide SoundPoint IP 600/601 SIP Contents Optional Features Troubleshooting Safety and ComplianceSoundPoint IP Expansion Module Power Adapter Parts ListIntroduction Polycom SoundPoint IP 600/601 SIPInstalling SoundPoint IP 600/601 SIP Powering Options for the SoundPoint IP 600/601SoundPoint IP Connecting Network and Power Source AC Power OptionIn-Line Power Option Attaching the Base Connecting the Handset and Optional HeadsetFeatures Key Descriptions Feature Key DescriptionUsing the Handset Using SoundPoint IP 600/601 SIPUsing Hands-Free Speakerphone Mode Using the HeadsetCall Hold and Resume Answering a CallMultiple Calls on Hold Microphone MuteLocal Conferencing General Key UseSplitting a Conference Call TimerTransferring a Call Ending a CallCall Forwarding Volume AdjustmentDo Not Disturb ForwardHeadset Hookswitch Headset Memory ModeTime and Date Display ContrastCall Lists Ring TypeContact Directory See also Distinctive Ringing / Call TreatmentTo add or edit a contact DirectoryTo search for a particular contact Add Contacts From Corporate Directory Select Corporate DirectoryExample To change a Speed Dial key assignment Speed DialMultiple Lines Multiple Call Appearances Multiple Keys Per LineVoice Mail Shared LinesTo listen to voice messages Select Message Center*, †Multilingual Support Localization Distinctive Ringing / Call TreatmentTo set a distinctive ring for a local contact Basic, Preferences, LanguagePhone Reboot Optional FeaturesText Messaging To read text messagesPresence / Status / Buddy Lists Features, Presence, My StatusTo send a text message Select Instant MessagesTo add or delete a contact from your buddy list Select Contact DirectoryTo block or unblock a contact from buddy list Select Features, Presence, Buddy Status, Privacy List Features, Presence, Buddy StatusTo add a contact to your buddy list To view and change your privacy listSoundPoint IP Expansion Module SoundPoint IP Expansion Module Base Stand   Installing the SoundPoint IP Expansion ModulePower Contacts Large Graphical Display LED IndicatorsInfrared Lens Base Stand Line Keys To Place a Call Using SoundPoint IP Expansion ModuleTo Answer a Call Followed by Basic, ContrastBusy Lamp Field BLF TroubleshootingNo Dial-Tone No Display, Incorrect Display, or Bad Con- trastPart 15 Rules Safety and ComplianceClass B Digital Device or Peripheral Installation InstructionsModifications Plugs Acts as Disconnect DevicePolycom Limited Warranty and Limitation Liability ExclusionsCE and Vcci Mark Service Agreements Warranty ExclusiveLimitations of Liability DisclaimerCopyright Notice Governing LawPolycom, Inc Willow Road Pleasanton, CA 94588-2708 USA