Polycom IP 600/601 manual Multiple Keys Per Line, Multiple Call Appearances

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Multiple Keys Per Line

Each line on the phone can be configured to have more than one line key associated with it. If this is the case, the display could look like this:

Incoming calls to this line will be distributed evenly among the available keys. Similarly, outgoing calls will be distributed.

Multiple Call Appearances

Each line on the phone can be configured to have one or more call appearances. More than one call appearance is useful if there is an active call and an incoming call arrives on the same line. In the example shown, extension 9301 is in an out- bound call with 9304. The second figure shows an incoming call from John Brown. To answer this incoming call, put the original call on Hold or press the key to access the new call. Soft key labels will be updated on the display with these options:

1.Answer the incoming call.

2.Reject the incoming call.

3.Forward the incoming call to another exten- sion.

Answering the incoming call places the original call on Hold and refreshes the soft key labels as indicated (third figure). If more than two call ap- pearances are in use, two will appear on the dis- play and the total number will be indicated by a counter at the bottom right corner of the display. For example “2/3” indicates that the highlighted call is the second one out of a total of three.

In the example case illustrated, another out- bound call can be placed on the same first line. Press Hold during the first call and press NewCall to obtain dial tone and a new call appearance for a second call.

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Contents User Guide SoundPoint IP 600/601 SIP Contents Optional Features Troubleshooting Safety and ComplianceSoundPoint IP Expansion Module Power Adapter Parts ListIntroduction Polycom SoundPoint IP 600/601 SIPInstalling SoundPoint IP 600/601 SIP Powering Options for the SoundPoint IP 600/601SoundPoint IP Connecting Network and Power Source AC Power OptionIn-Line Power Option Attaching the Base Connecting the Handset and Optional HeadsetFeatures Key Descriptions Feature Key DescriptionUsing the Handset Using SoundPoint IP 600/601 SIPUsing Hands-Free Speakerphone Mode Using the HeadsetCall Hold and Resume Answering a CallMultiple Calls on Hold Microphone MuteLocal Conferencing General Key UseSplitting a Conference Call TimerTransferring a Call Ending a CallCall Forwarding Volume AdjustmentDo Not Disturb ForwardHeadset Hookswitch Headset Memory ModeTime and Date Display ContrastCall Lists Ring TypeContact Directory See also Distinctive Ringing / Call TreatmentTo add or edit a contact DirectoryTo search for a particular contact Add Contacts From Corporate Directory Select Corporate DirectoryExample To change a Speed Dial key assignment Speed DialMultiple Lines Multiple Call Appearances Multiple Keys Per LineVoice Mail Shared LinesTo listen to voice messages Select Message Center*, †Multilingual Support Localization Distinctive Ringing / Call TreatmentTo set a distinctive ring for a local contact Basic, Preferences, LanguagePhone Reboot Optional FeaturesText Messaging To read text messagesPresence / Status / Buddy Lists Features, Presence, My StatusTo send a text message Select Instant MessagesTo add or delete a contact from your buddy list Select Contact DirectoryTo block or unblock a contact from buddy list Select Features, Presence, Buddy Status, Privacy List Features, Presence, Buddy StatusTo add a contact to your buddy list To view and change your privacy listSoundPoint IP Expansion Module SoundPoint IP Expansion Module Base Stand   Installing the SoundPoint IP Expansion ModulePower Contacts Large Graphical Display LED IndicatorsInfrared Lens Base Stand Line Keys To Place a Call Using SoundPoint IP Expansion ModuleTo Answer a Call Followed by Basic, ContrastBusy Lamp Field BLF TroubleshootingNo Dial-Tone No Display, Incorrect Display, or Bad Con- trastPart 15 Rules Safety and ComplianceClass B Digital Device or Peripheral Installation InstructionsModifications Plugs Acts as Disconnect DevicePolycom Limited Warranty and Limitation Liability ExclusionsCE and Vcci Mark Service Agreements Warranty ExclusiveLimitations of Liability DisclaimerCopyright Notice Governing LawPolycom, Inc Willow Road Pleasanton, CA 94588-2708 USA