Panasonic KX-TG4013N, KX-TG4021, KX-TG4011, KX-TG4023N, KX-TG4022 Error messages, Troubleshooting

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Useful Information

Error messages

If the unit detects a problem, one of the following messages is shown on the display.

Display message	Cause/solution
Busy	L The called unit is in use.
	L Other units are in use and the system is busy.
	Try again later.
	L The handset you are using is too far from the
	base unit. Move closer and try again.
	L There is no handset registered to the base
	unit matching the handset number you
	entered.
Error!!	L Recording was too short. Try again.*1
No link to base.	L The handset has lost communication with the
Reconnect main base AC	base unit. Move closer to the base unit and try
adaptor.	again.
	L Unplug the base unit’s AC adaptor to reset the
	unit. Reconnect the adaptor and try again.
	L The handset’s registration may have been
	canceled. Re-register the handset (page 23).

*1 KX-TG4021/KX-TG4071 series: page 3

Troubleshooting

If you still have difficulties after following the instructions in this section, disconnect the base unit’s AC adaptor, then reconnect the base unit’s AC adaptor. Remove the batteries from the handset, and then insert the batteries into the handset again.

General use

Problem	Cause/solution
The handset does not turn	L Place the handset on the base unit or charger to
on even after installing	turn on the handset.
charged batteries.

For assistance, please visit http://www.panasonic.com/help

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Contents KX-TG4022 KX-TG4023 KX-TG4024 KX-TG4073 KX-TG4074 KX-TG4012 KX-TG4013Expandable Digital Cordless Phone Expandable Digital Cordless Answering SystemVoice Mail Service Caller ID ServiceIntroduction Important InformationKX-TG4011 series Model compositionKX-TG4071 series KX-TG4021 seriesSupplied accessories Accessory informationExpanding your phone system Additional/replacement accessoriesSupplied Handset Not sold Separately Feature KX-TGA402 KX-TGA401 KX-TGA651 KX-TGA750Range extender Range extender KX-TGA405 For your safety Important safety instructions Other information Battery installation Setting upBattery charge ConnectionsDuring a power failure Intelligent eco modeBattery level Icon Operation Operating timeHandset ControlsBase unit Belt clip Initial settingsDisplay Display languageVoice guidance language Dialing modeDate and time Answering calls Making callsHold Useful features during a callMute FlashPrivacy mode Temporary tone dialing for rotary/pulse service usersPrivacy mode Handset clarity boosterAdding entries Shared phonebookFinding and calling a phonebook entry Add new entryErasing entries Editing entriesChain dial Programming by scrolling through the display menus Programmable settingsMain menu Sub-menu Caller list Answering device Play new msgDeregistration Key tone*7 On Ringer volume*2Caller ID edit Date and time*1 Programming Initial setting Registration Deregistration Initial setting Registration HS registrationRegistering a unit Operating additional unitsCaller ID features Using Caller ID serviceCaller list Viewing the caller list and calling backEditing a caller’s phone number before calling back Caller ID number auto edit featureErasing selected caller information Erasing all caller informationMute Storing caller information to the phonebookTurning the answering system on/off Answering systemMemory capacity including your greeting message Call screeningGreeting message Listening to messages using the base unitErasing all messages Listening to messages using the handsetOperating the answering system Calling back Caller ID subscribers onlyUsing the answering system remotely Remote access codeRemote operation Voice guidanceRemote commands Answering system settingsWhen the Spanish voice guidance is selected Turning on the answering system remotelyCaller’s recording time For voice mail service subscribersRecording time Voice mail service Handset locator IntercomTransferring calls, conference calls Making an intercom callWall mounting Wall phone plate 83 mm 102 mm 4 inches Inches ChargerTroubleshooting Error messagesProgrammable settings Problem Cause/solution Problem Cause/solutionBattery recharge Problem Cause/solution Making/answering calls, intercom Caller ID Problem Cause/solution Answering system KX-TG4021/KX-TG4071 series Liquid damage Problem Cause/solutionFCC and other information FCC RF Exposure Warning Correcto Incorrecto Guía Rápida EspañolaSugerencias de operación Preguntas frecuentes Nserie KX-TG4011 Or, contact us via the web at Customer servicesTTY users hearing or speech impaired users can call Ship-In Service Warranty For United States and Puerto RicoOne Panasonic Way, Secaucus, New Jersey Parts Labor One 1 YearLimited Warranty Limits And Exclusions Index Attach your purchase receipt here For your future referenceCopyright