Panasonic KX-TG4021, KX-TG4023, KX-TG4011, KX-TG4013N, KX-TG4022 Caller ID Problem Cause/solution

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Useful Information

Caller ID

Problem	Cause/solution
Caller information is not	L You must subscribe to Caller ID service. Contact
displayed.	your service provider/telephone company for
	details.
	L If your unit is connected to any additional
	telephone equipment such as a Caller ID box or
	cordless telephone line jack, plug the unit directly
	into the wall jack.
	L If you use a DSL/ADSL service, we recommend
	connecting a DSL/ADSL filter between the base
	unit and the telephone line jack. Contact your
	DSL/ADSL provider for details.
	L The name display service may not be available in
	some areas. Contact your service provider/
	telephone company for details.
	L Other telephone equipment may be interfering
	with this unit. Disconnect the other equipment and
	try again.
Caller information is	L Depending on your service provider/telephone
displayed late.	company, the unit may display the caller’s
	information at the 2nd ring or later.
	L Move closer to the base unit.
The caller list/incoming	L The Caller ID number auto edit feature is turned
phone numbers are not	off. Turn it on and try again (page 21).
edited automatically.	L You need to call back the edited number to
	activate Caller ID number auto edit.
I cannot dial the phone	L The phone number you dialed might have been
number edited in the caller	edited incorrectly (for example, the long distance
list.	“1” or the area code is missing). Edit the phone
	number with another pattern (page 25).
The 2nd caller’s	L In order to use Caller ID, call waiting, or Call
information is not	Waiting Caller ID (CWID), you must first contact
displayed during an	your service provider/telephone company and
outside call.	subscribe to the desired service.
	After subscribing, you may need to contact your
	service provider/telephone company again to
	activate this specific service, even if you already
	subscribed to both Caller ID and Call Waiting with
	Caller ID services (CWID).

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Contents KX-TG4012 KX-TG4013 KX-TG4022 KX-TG4023 KX-TG4024 KX-TG4073 KX-TG4074Expandable Digital Cordless Phone Expandable Digital Cordless Answering SystemCaller ID Service Voice Mail ServiceIntroduction Important InformationModel composition KX-TG4011 seriesKX-TG4071 series KX-TG4021 seriesAccessory information Supplied accessoriesAdditional/replacement accessories Expanding your phone systemSupplied Handset Not sold Separately Feature KX-TGA402 KX-TGA401 KX-TGA651 KX-TGA750Range extender Range extender KX-TGA405 For your safety Important safety instructions Other information Setting up Battery installationBattery charge ConnectionsIntelligent eco mode During a power failureBattery level Icon Operation Operating timeHandset ControlsBase unit Initial settings Belt clipDisplay Display languageVoice guidance language Dialing modeDate and time Making calls Answering callsUseful features during a call HoldMute FlashTemporary tone dialing for rotary/pulse service users Privacy modePrivacy mode Handset clarity boosterShared phonebook Adding entriesFinding and calling a phonebook entry Add new entryErasing entries Editing entriesChain dial Programmable settings Programming by scrolling through the display menusMain menu Sub-menu Caller list Answering device Play new msgDeregistration Key tone*7 On Ringer volume*2Caller ID edit Date and time*1 Programming Initial setting Registration HS registration Initial setting Registration DeregistrationRegistering a unit Operating additional unitsUsing Caller ID service Caller ID featuresCaller list Viewing the caller list and calling backCaller ID number auto edit feature Editing a caller’s phone number before calling backErasing selected caller information Erasing all caller informationStoring caller information to the phonebook MuteAnswering system Turning the answering system on/offMemory capacity including your greeting message Call screeningListening to messages using the base unit Greeting messageListening to messages using the handset Erasing all messagesOperating the answering system Calling back Caller ID subscribers onlyRemote access code Using the answering system remotelyRemote operation Voice guidanceAnswering system settings Remote commandsWhen the Spanish voice guidance is selected Turning on the answering system remotelyCaller’s recording time For voice mail service subscribersRecording time Voice mail service Intercom Handset locatorTransferring calls, conference calls Making an intercom callWall mounting Charger Wall phone plate 83 mm 102 mm 4 inches InchesError messages TroubleshootingProgrammable settings Problem Cause/solution Problem Cause/solutionBattery recharge Problem Cause/solution Making/answering calls, intercom Caller ID Problem Cause/solution Liquid damage Problem Cause/solution Answering system KX-TG4021/KX-TG4071 seriesFCC and other information FCC RF Exposure Warning Guía Rápida Española Correcto IncorrectoSugerencias de operación Preguntas frecuentes Nserie KX-TG4011 Or, contact us via the web at Customer servicesTTY users hearing or speech impaired users can call Warranty For United States and Puerto Rico Ship-In ServiceOne Panasonic Way, Secaucus, New Jersey Parts Labor One 1 YearLimited Warranty Limits And Exclusions Index Attach your purchase receipt here For your future referenceCopyright