Panasonic KX-TG6561BX, KX-TG6551BX Troubleshooting, General use Problem Cause/solution

TG6551-6561BX(e).book Page 44 Friday, July 23, 2010 10:06 AM

Useful Information

Troubleshooting

If you still have difficulties after following the instructions in this section, disconnect the base unit’s AC adaptor and turn off the handset, then reconnect the base unit’s AC adaptor and turn on the handset.

General use

Problem		Cause/solution
The handset does not	L Place the handset on the base unit or charger to turn
turn on even after		on the handset.
installing charged
batteries.
The unit does not		L Make sure the batteries are installed correctly (page
work.		8).
		L Fully charge the batteries (page 8).
		L Check the connections (page 8).
		L Unplug the base unit’s AC adaptor to reset the unit and
		turn off the handset. Reconnect the adaptor, turn on
		the handset and try again.
		L The handset has not been registered to the base unit.
		Register the handset (page 28).
I cannot hear a dial		L Make sure that you are using the supplied telephone
tone.		line cord. Your old telephone line cord may have a
		different wiring configuration.
		L The base unit’s AC adaptor or telephone line cord is
		not connected. Check the connections.
		L Disconnect the base unit from the telephone line and
		connect the line to a known working telephone. If the
		working telephone operates properly, contact our
		service personnel to have the unit repaired. If the
		working telephone does not operate properly, contact
		your service provider/telephone company.
I cannot use the		L The phonebook copy feature is shared between the
phonebook copy		handsets. Although the handset displays “Copy All”
feature.		or “Copy”, the phonebook copy feature is not
		available for this model.
Programmable settings
Problem		Cause/solution
The display is in a		L Change the display language (page 13).
language I cannot
read.

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