HP LH 6000 manual General Troubleshooting Sequence

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Chapter 5

Troubleshooting

For problems with HP TopTools, refer to the HP TopTools Administrator Guide on the HP Web Site at:

http://www.hp.com/toptools

For general information on management products, refer to:

http://www.hp.com/go/netserver_mgmt and search for "management."

General Troubleshooting Sequence

To troubleshoot an installation problem, perform the following checks in the order given:

Unplug the power cords, wait 20 seconds, plug the power cords in again, and restart the HP NetServer. Check for normal operation.

lCheck all cable and power connections, including those in the rack, etc.

Ensure the HP NetServer is properly configured.

Most NetServer problems are the result of incorrect system and SCSI subsystem configurations.

Check the Setup Utility, and the SCSI Configuration Utility.

If the HP NetServer is configured with a disk array, check the Disk Array Utility.

If the error is a network-related problem, determine if the server has enough memory and hard disk drive capacity. Consult your network operating system manual.

Verify all cables and boards are securely plugged into their appropriate connectors or slots.

lIf you suspect a hardware error, follow these steps:

a.Log users off the LAN and power down the server.

b.Extend the HP NetServer out of the rack and remove the cover.

c.Simplify the HP NetServer configuration to the minimum required:

Monitor

Keyboard

Mouse

1 hard disk drive and 1 flexible disk drive

1 CD-ROM

d.Remove all third-party options, and reinstall each one, one at a time, checking the HP NetServer after each installation.

e.Replace the cover and reconnect the power cords and other cables.

f.Start the HP NetServer and, if it does not function properly, refer to the following procedures.

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Contents Online Version Last Updated May HP NetServer LH 6000/LH 6000rAudience Assumptions Contents To configure the drives in the hot-swap cage as a RAID array Replacing Parts 105 General Information Removing Covers Pedestal LH6000Unlock the bezel Pull bezel toward you, then Removing Covers Rack Mount LH6000r ThumbscrewLeveler Feet Anti-Tip Foot Top Cover Bottom Cover Top Cover Removing the System Board Assembly Page Front of LH6000 Chassis Front ViewFront of LH6000r Chassis Lights and Indicators Rear ViewFront Panel Console Switch and Indicator Descriptions Indicators and Controls behind the LH 6000r Front Bezel Hard Disk Drive LED IndicatorsStatus LED Condition PCI Power LEDs InternalLEDs at the Rear of the Chassis PCI Attention LEDsGreen LED Indicates this HP NetServer Status Power Supply LEDsMain Menu LAN LEDsFront Panel Console Buttons Button Name Description Event Log MenuViewing System Information Chapter General Information Connector Pinouts Boot PriorityIRQ Settings Video Connector PinoutsSerial Port Connector Pinouts Pin Number Signal Description Serial Port ConnectorVideo Connector Pinouts Pin Number Function Parallel Port Connector Pin Narrow Scsi Port ConnectorMini-DIN Connectors Pin Number Signal DescriptionSlots LAN Connector Pin Number Signal DescriptionMemory Guidelines 1B 2B 3B 4BMass Storage Guidelines Location Drive Type Accessory Board GuidelinesHot Addition and Replacement of Hot Plug PCI Boards To disable Scsi a channel Remote Control Top Tools BoardOnline Replacement, Hot Swapping, of a PCI Adapter HP NetRAID GuidelinesConfiguration Switches S1-S4 CPU Speed Processors GuidelinesVideo Technical SpecificationResolution Color Depths 3D Video ModesEnvironment Specifications DimensionsSwitch Settings Power RequirementsConfiguration Switches S5-S8 Function To Enable System Board Assembly Illustration System Board IllustrationRemote Memory SE Scsi Management Slots 1 Non-hot-plug +5V Power LEDs Attention LEDsBoard Illustration Slots 5 Hot-plug Slots 7 +3.3V or +5VPower Management/Interconnect Board Illustration Parts Information Exploded View Covers, Bezel, Front PanelExploded View Power Supply, I/O Board, Fans Exploded View Mass Storage Exploded View System Board Assembly Exploded View Exhaust Fans Replaceable Parts List Description Replacement ExchangeDescription Replacement Exchange Dimm 128MB Sdram Keyboards Power CordsCabling Diagram Cabling Power HP NetServer LH6000/LH6000r Cabling DataDiagnostic Tests Diagnostics DescriptionHP NetServer DiagTools DiagTools CapabilitiesAbout Error Messages Advantages and Limitations of Hardware DiagnosticsPost Routines Beep Codes If you still dont see anything Error MessagesBeep Code Test Failure Port 80H Repair An ISA accessory board reports an initialization problem HP NetServer Management Controller failed its self-testDimm Management Controller has failed to respond Keyboard has reported an error during its self-testMouse has reported an error during its self-test Keyboard is not connectedCD-ROM drive has reported an error during its self-test Chapter Diagnostics Integrated LAN interface is not responding Chapter Diagnostics Component Time Frame Maintenance Procedure Preventive Maintenance ProceduresTroubleshooting Tips General Troubleshooting Sequence System Will Not Boot Clearing the System ConfigurationSystem Will Not Power Up Intermittent FailuresSystem Board Assembly and Configuration Switch Password Problems Incorrect System ConfigurationBios Recovery Troubleshooting Checklist Check for any general problemsPower goes off on the server and doesnt come back on General System ProblemsNo lights are on and no error message appears Server stops working hangs Server powers-off then powers on again by itselfSystem does not start boot Memory Problems CD-ROM drive is not working properly CD-ROM ProblemsSymptoms CD-ROM drawer will not open Flexible Disk Drive Problems NetServer wont boot from the CD-ROMSymptoms Adapter cant connect to the network Keyboard and Mouse ProblemsNetwork Interface Card Problems Mouse does not work or is intermittentPower Problems Symptoms Fan is not working Power LED does not lightScsi Subsystem Problems Scsi Bios has trouble loading Scsi subsystem does not work at installationChapter Troubleshooting Channel x, Scsi ID #n id info Drive C 80h Video/Monitor Problems Scsi subsystem stops workingChapter Troubleshooting Configuration cannot be saved and the battery loses power Configuration ProblemsSymptoms An installed driver cannot find a PCI board Status LED Indicator Activity LED Verifying Hard Disk Drive OperationProcessor Problems Light PipesPrinter/DataComm Problems Replacing Power Supply Modules Safety InformationService Tools Required Rack version similar Power Supply Modules Thumbscrews Replacing the Control PanelReplacing the HP NetRAID Dimm Replacing the System Battery DimmChapter Replacing Parts Replacing the NetRAID Battery Backup Module Optional System Backplane Unplug cable Battery Backup Module BBMReplacing System Memory System Board Assembly on Grounded Anti-static pad Paired Memory Slots If the latches do not close, repeat until they doReplacing a Processor Processor 5 6 2 VRM12 LocationsReplacing a VRM VRMReplacing the Power Supply Fans Replacing the Rear Chassis Fans Replacing the I/O Fans Replacing the Processor FansRemoving a Processor Fan Replacing the Hot Swap Mass Storage Cage Replacing the I/O Board Raise retainer latches Disconnecting the I/O Board Replacing the Processor Board Processor board Captive fastener Cover System board Replacing the System Board 100 Replacing the Power Management/Interconnect Board 102 Replacing the PCI Hot-Swap Assembly Chapter Replacing Parts 104 DC Power Switch, 11 depth IndexFans HP NetServer AssistantSecure Mode Indicator, 11 serial port TopToolsTroubleshooting