HP LH 6000 manual About Error Messages, Advantages and Limitations of Hardware Diagnostics

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Chapter 4

Diagnostics

add comments to the Support Ticket

If you have TopTools remote management software installed and configured for use with DiagTools, you can accomplish any of the above list of tasks remotely.

About Error Messages

A hexadecimal number designates each error message reported by DiagTools; a short note on the type of error; and a list of one or more steps the user can take in response. When you run a test, it exercises many aspects of the hardware, so the number of possible error messages exceeds 300. Most of these are encountered rarely, if ever.

Error codes can be viewed on line from the DiagTools User menu within the advanced series of tests, or you can refer to Chapter 3 of the HP NetServer DiagTools Error Reference and User Guide.

Advantages and Limitations of Hardware Diagnostics

Off-line diagnostic software is useful in making sure that hardware has been eliminated as the cause for possible system problems. Such diagnostic tools can easily be shipped with a server, and they are relatively easy to use.

However, off-line diagnostic software should be used only by experienced personnel who can take a wider view of its limitations, which include:

Booting the server from the diagnostics diskette

No access to operating system error logs, since the OS is not operating at the same time as the diagnostic tools

Limited ability to test only a single component at a time

Inability to indicate problems with wrongly configured systems or the network

Event Log Menu

The Event Log menu has information about current and resolved events. The menu provides a list of all events currently in the log. These may be errors, or normal system events like a system boot.

NOTE

You can view system events in the status screen and in the Event Log Report Utility

 

in NetServer Utilities on Navigator. The details may differ slightly.

1.Select Event Log from the Main Menu.

The first two lines of the log appear on the HP NetServer's front panel display:

****Event Log**** >008^ POWER Unit

2.Use the arrow buttons to see the complete list. This is a sample event log:

****EventLog****

>008^ POWER Unit >007^ TempError >006 CPU Failure >005 POWER Unit >004 Volt Error >003 CPU Failure

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Contents HP NetServer LH 6000/LH 6000r Online Version Last Updated MayAudience Assumptions Contents To configure the drives in the hot-swap cage as a RAID array Replacing Parts 105 Removing Covers Pedestal LH6000 General InformationUnlock the bezel Pull bezel toward you, then Thumbscrew Removing Covers Rack Mount LH6000rLeveler Feet Anti-Tip Foot Top Cover Bottom Cover Top Cover Removing the System Board Assembly Page Front View Front of LH6000r ChassisFront of LH6000 Chassis Rear View Lights and IndicatorsFront Panel Console Switch and Indicator Descriptions Hard Disk Drive LED Indicators Indicators and Controls behind the LH 6000r Front BezelPCI Attention LEDs PCI Power LEDs InternalLEDs at the Rear of the Chassis Status LED ConditionLAN LEDs Power Supply LEDsMain Menu Green LED Indicates this HP NetServer StatusEvent Log Menu Viewing System InformationFront Panel Console Buttons Button Name Description Chapter General Information Video Connector Pinouts Boot PriorityIRQ Settings Connector PinoutsSerial Port Connector Video Connector Pinouts Pin Number FunctionSerial Port Connector Pinouts Pin Number Signal Description Pin Narrow Scsi Port Connector Parallel Port ConnectorPin Number Signal Description Mini-DIN Connectors1B 2B 3B 4B LAN Connector Pin Number Signal DescriptionMemory Guidelines SlotsMass Storage Guidelines Accessory Board Guidelines Hot Addition and Replacement of Hot Plug PCI BoardsLocation Drive Type HP NetRAID Guidelines Remote Control Top Tools BoardOnline Replacement, Hot Swapping, of a PCI Adapter To disable Scsi a channelProcessors Guidelines Configuration Switches S1-S4 CPU Speed3D Video Modes Technical SpecificationResolution Color Depths VideoDimensions Environment SpecificationsPower Requirements Switch SettingsConfiguration Switches S5-S8 Function To Enable System Board Illustration System Board Assembly IllustrationSlots 5 Hot-plug Slots 7 +3.3V or +5V Power LEDs Attention LEDsBoard Illustration Remote Memory SE Scsi Management Slots 1 Non-hot-plug +5VPower Management/Interconnect Board Illustration Exploded View Covers, Bezel, Front Panel Parts InformationExploded View Power Supply, I/O Board, Fans Exploded View Mass Storage Exploded View System Board Assembly Exploded View Exhaust Fans Description Replacement Exchange Replaceable Parts ListDescription Replacement Exchange Dimm 128MB Sdram Power Cords Cabling DiagramKeyboards HP NetServer LH6000/LH6000r Cabling Data Cabling PowerDiagnostics Description Diagnostic TestsDiagTools Capabilities HP NetServer DiagToolsAdvantages and Limitations of Hardware Diagnostics About Error MessagesPost Routines Beep Codes Error Messages Beep Code Test Failure Port 80H RepairIf you still dont see anything HP NetServer Management Controller failed its self-test An ISA accessory board reports an initialization problemKeyboard is not connected Keyboard has reported an error during its self-testMouse has reported an error during its self-test Dimm Management Controller has failed to respondCD-ROM drive has reported an error during its self-test Chapter Diagnostics Integrated LAN interface is not responding Chapter Diagnostics Preventive Maintenance Procedures Troubleshooting TipsComponent Time Frame Maintenance Procedure General Troubleshooting Sequence Intermittent Failures Clearing the System ConfigurationSystem Will Not Power Up System Will Not BootSystem Board Assembly and Configuration Switch Incorrect System Configuration Password ProblemsBios Recovery Check for any general problems Troubleshooting ChecklistGeneral System Problems No lights are on and no error message appearsPower goes off on the server and doesnt come back on Server powers-off then powers on again by itself System does not start bootServer stops working hangs Memory Problems CD-ROM Problems Symptoms CD-ROM drawer will not openCD-ROM drive is not working properly NetServer wont boot from the CD-ROM Flexible Disk Drive ProblemsMouse does not work or is intermittent Keyboard and Mouse ProblemsNetwork Interface Card Problems Symptoms Adapter cant connect to the networkSymptoms Fan is not working Power LED does not light Power ProblemsScsi Subsystem Problems Scsi subsystem does not work at installation Scsi Bios has trouble loadingChapter Troubleshooting Channel x, Scsi ID #n id info Drive C 80h Scsi subsystem stops working Video/Monitor ProblemsChapter Troubleshooting Configuration Problems Symptoms An installed driver cannot find a PCI boardConfiguration cannot be saved and the battery loses power Verifying Hard Disk Drive Operation Status LED Indicator Activity LEDLight Pipes Processor ProblemsPrinter/DataComm Problems Safety Information Service Tools RequiredReplacing Power Supply Modules Replacing the Control Panel Rack version similar Power Supply Modules ThumbscrewsReplacing the HP NetRAID Dimm Dimm Replacing the System BatteryChapter Replacing Parts System Backplane Unplug cable Battery Backup Module BBM Replacing the NetRAID Battery Backup Module OptionalReplacing System Memory System Board Assembly on Grounded Anti-static pad If the latches do not close, repeat until they do Paired Memory SlotsProcessor 5 6 2 VRM12 Locations Replacing a ProcessorVRM Replacing a VRMReplacing the Power Supply Fans Replacing the Rear Chassis Fans Replacing the Processor Fans Replacing the I/O FansRemoving a Processor Fan Replacing the Hot Swap Mass Storage Cage Replacing the I/O Board Raise retainer latches Disconnecting the I/O Board Replacing the Processor Board Processor board Captive fastener Cover System board Replacing the System Board 100 Replacing the Power Management/Interconnect Board 102 Replacing the PCI Hot-Swap Assembly Chapter Replacing Parts 104 Index DC Power Switch, 11 depthHP NetServer Assistant FansTopTools Secure Mode Indicator, 11 serial portTroubleshooting