HP Performance Optimized Data Center (POD) 240a manual Contacting HP, Before you contact HP

Page 84

Contacting HP

Before you contact HP

Be sure to have the following information available before you call HP:

Active Health System log (HP ProLiant Gen8 or later products)

Download and have available an Active Health System log for 3 days before the failure was detected. For more information, see the HP iLO 4 User Guide or HP Intelligent Provisioning User Guide on the HP website (http://www.hp.com/go/ilo/docs).

Onboard Administrator SHOW ALL report (for HP BladeSystem products only)

For more information on obtaining the Onboard Administrator SHOW ALL report, see the HP website (http://www.hp.com/go/OAlog).

Technical support registration number (if applicable)

Product serial number

Product model name and number

Product identification number

Applicable error messages

Add-on boards or hardware

Third-party hardware or software

Operating system type and revision level

HP contact information

For United States and worldwide contact information, see the Contact HP website (http://www.hp.com/go/assistance).

In the United States:

To contact HP by phone, call 1-800-334-5144. For continuous quality improvement, calls may be recorded or monitored.

If you have purchased a Care Pack (service upgrade), see the Support & Drivers website

(http://www8.hp.com/us/en/support-drivers.html). If the problem cannot be resolved at the website, call 1-800-633-3600. For more information about Care Packs, see the HP website (http://pro-aq-sama.houston.hp.com/services/cache/10950-0-0-225-121.html).

Contacting HP 84

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Contents Abstract Part Number November EditionPage Contents HP POD 240e NA optional components Power feeder pull boxes Air filter sensorRegulatory compliance notices Before you contact HP HP contact informationOperator safety Component safetyOverview Before you beginPreventative maintenance Fire detectionEnvironmental considerations Component identification Structural component identificationParts and part number identification Component DescriptionLife safety component identification Exit sign locationsComponent identification Component identification Electrical power component identification End view shown Component DescriptionMain breaker locations Reminds you that the electrical panels must only be End view shown Callout Electrical safety label Description Electrical power disconnect map label locationControl cabinet component identification UPSSecurity component identification IT section B control cabinet Component DescriptionRacks Top view shown Component DescriptionLife safety systems Life safety overviewEPO system ECS touchscreen and EPO indicators Battery backup during an EPO event Component Indicator color DescriptionEPO modes EPO accidental activationFire detection system Vesda air sampling smoke detection systemManual fire pulls Fire alarm panel Fire alarm indicatorsFire detection sequence of operations Emergency egress Power, electrical, and controls Power safetySite electrical system Grounding and bondingCapacities Lightning protectionPower feeders Electrical panel labelsPower distribution electrical busway system Power distribution Adiabatic systemWire color code End view shown Feature SpecificationPanel schedules Wire color Description Electrical buswaysPage Rack power Drop boxesFeature Specification LightingUsing the ECS Environmental control systemEnvironmental control system overview Facility connections to the ECS Components of the ECSSatellite control boxes Connecting to the ECS through the demarcation box Connecting to the ECS through connection portalsManaging the ECS from the HP POD 240e NA Configuring the ECS Environmental control system Logging in remotely to the ECS Locating the ECS IP address Click ConnectPassword protected Navigating the ECS interfaceLogging in to the ECS touchscreen ViewTop screen Callout Icon name DescriptionCA RH AD detail screen Information displayed DescriptionAisle in relation to the external ambient Charts screen AD detail screen displays the following alarm conditionsAlarm displayed Description Operation displayed DescriptionPsychrometric chart Alarms chart Electrical Cabinets screenControls Network screen Alarms screen Stats screen Indicates the cold aisle combination temperature Configure Control settingsHMI settings Setting the Min and Max temperature and RH setpoints Setting the Min and Max range for alarmsManaging the ECS system US Customary o MetricSetting the offset alarm Setting the IP addressForcing an alarm Temperature and pressure sensors Maintaining the ECS parametersCallout Sensor Quantity per Description IT section Adiabatic units Controlling the hot aisle fansCallout Sensor Quantity per Description Hot aisle AHU system OverviewAdiabatic components AHU theory of operation Adiabatic mediaAHU system AHU system Static pressure control IT networking and communications NetworkingConnection portals Demarcation box Fire box Adding a phoneIT networking and communications Standard components Air filter sensorPower feeder pull boxes Optional componentsHP POD 240e NA optional components Specifications General specificationsRack specifications Features SpecificationsEnvironmental specifications Maintenance Periodic maintenancePreparing the Adiabatic units for winter Component Description Supply header gravity drain Adiabatic unit by unit blowdown Supply header blowdown Power up procedure Standard power up procedurePower up checklist Standard power up procedureCold weather power up procedure ElectricalCold weather power up checklist Cold weather operation Power down procedure Full power down procedureContacting HP Before you contact HPHP contact information Safety and NEC compliance Regulatory compliance noticesHP POD 240e NA regulatory compliance Safety and regulatory compliance Warranty informationGlossary Power distribution unit North American Outside airProgrammable logic controller Performance-Optimized DatacenterPower usage efficiency Relative humidity Enclosure of sufficient size to enable entry of personnelUninterruptible power system Pounds per square inchDocumentation feedback Index Index Safety, component Safety, power connections Warranty Winterize, Hvac units 74 wire color code
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