HP 3100 manual Fax Hardware Test failed, Solution

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prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

•The "Fax Hardware Test" failed

•The "Fax Connected to Active Telephone Wall Jack" test failed

•The "Phone Cord Connected to Correct Port on Fax" test failed

•The "Using Correct Type of Phone Cord with Fax" test failed

•The "Dial Tone Detection" test failed

•The "Fax Line Condition" test failed

The "Fax Hardware Test" failed

Solution:

•Unplug the power cord from the back of the HP Fax. After a few seconds, plug the power cord in again. Run the test again. If the test fails again, continue reviewing the troubleshooting information in this section.

•Try to send or receive a test fax. If you can send or receive a fax successfully, there might not be a problem.

•Make sure you use the phone cord that came with the HP Fax. If you do not use the supplied phone cord to connect from the telephone wall jack to the HP Fax, you might not be able to send or receive faxes. After you plug in the phone cord that came with the HP Fax, run the fax test again.

•If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the HP Fax directly to the telephone wall jack.

The "Fax Connected to Active Telephone Wall Jack" test failed

Solution:

•Check the connection between the telephone wall jack and the HP Fax to make sure the phone cord is secure.

•Make sure you have correctly connected the HP Fax to the telephone wall jack. Using the phone cord supplied in the box with the HP Fax, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the HP Fax. If you do not use the supplied phone cord to connect from the telephone wall jack to the HP fax, you might not be able to send or receive faxes. For more information on setting up the HP Fax for faxing, see the Setup Poster.

•If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the HP Fax directly to the telephone wall jack.

•Try connecting a working phone and phone cord to the telephone wall jack that you are using for the HP Fax and check for a dial tone. If you do not hear a dial tone, contact your telephone company and have them check the line.

•Try to send or receive a test fax. If you can send or receive a fax successfully, there might not be a problem.

The fax test failed

47

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Contents HP 3100 Fax series HP 3100 Fax series Safety information Copyright informationHewlett-Packard Company notices Page Contents Copy FaxMaintain and troubleshoot Configure and manageHP supplies and fax specifications Support and warrantyRegulatory information Resource Description Location Get startedFind other resources for the product Understand the HP Fax partsBack view Front viewLabel Icon Name and Description Control panel buttons and lightsLoad full-size paper To load full-size paper To load an original in the document feeder tray Load originalsChange HP Fax settings To change settings from the control panelSend a basic fax To send a basic fax from the control panel Set the answer modeSet up faxing for the HP Fax To select the answer mode via the control panelCountries/regions with a parallel-type phone system Set up faxing parallel phone systemsSerial-type fax setup Fax Menu Copy Menu Setup MenuUse the HP Fax Control panel menusUse control panel menus Control-panel message typesMessage type Text and symbols Type numbers and text on the control-panel keypadTo enter text To erase a letter, number, or symbol Set up speed-dial entriesAvailable symbols for dialing fax numbers To enter a space, pause, or symbolSet up fax numbers as speed-dial entries or groups Set up speed-dial entriesSet up a speed-dial group Photo media Tips for selecting and using print mediaSelect print media Print and view a list of speed-dial entriesUnderstand supported sizes Understand specifications for supported mediaUnderstand supported media types and weights Set minimum marginsFax Send a faxSend a fax manually from a phone To initiate a fax manually from an external phone To send a fax manually using the attached handsetPress Start FAX Black or Start FAX Color Send a fax using monitor dialingTo send a fax using monitor dialing from the control panel Send a fax from memoryTo schedule a fax from the control panel To cancel a scheduled faxSchedule a fax to send later Send a fax to multiple recipientsTo send a fax to multiple recipients using group speed dial Send a color original or image/embedded picture faxPress Start FAX Black again Change the fax resolution and Lighter/Darker settings Change the fax resolutionPress Start FAX Color To set new default settings from the control panel To change the resolution from the control panelChange the Lighter / Darker setting Set new default settingsReceive a fax manually Send a fax in Error Correction ModeTo change the ECM setting from the control panel Receive a faxTo receive a fax manually Set up backup fax receptionPoll to receive a fax Reprint received faxes from memoryTo forward faxes from the control panel To set up poll to receive a fax from the control panelForward faxes to another number Set the paper size for received faxesBlock junk fax numbers Select Basic Fax Setup and then select Fax Paper SizeSet the junk fax mode Set automatic reduction for incoming faxesTo remove numbers from the list of junk fax numbers Add numbers to the junk fax listTo select a number from the caller ID list Remove numbers from the junk fax listChange fax settings Configure the fax headerSet the number of rings before answering Set the dial type Set the fax error correction modePress Advanced Fax Setup, and then press Distinctive Ring Change the answer ring pattern for distinctive ringTo set the fax speed from the control panel Select Advanced Fax Setup, and then press Fax SpeedSet the redial options Set the fax speedFax over the Internet Cancel a faxTo cancel a fax To cancel a number you are dialingMake copies from the control panel Change the copy settingsTo save the current settings as defaults for future jobs CopySet the number of copies Set the copy paper sizeSet the copy paper type To resize a document from the control panel Change copy speed or qualityResize an original to fit onto letter or A4 paper To change the copy quality from the control panelEnhance blurred areas of your copy Adjust the lightness and darkness of your copyTo adjust the copy contrast from the control panel Copy a legal-size document onto letter paperPress Start Copy Color Cancel a copy jobEnhance light areas of your copy To copy a blurred document from the control panelPrint fax confirmation reports Configure and manageManage the HP Fax Use reportsPrint and view the fax log Print fax error reportsTo print the fax log from the control panel Test fax setupTo test fax setup Fax test failedSolution Fax Hardware Test failedFax Connected to Active Telephone Wall Jack test failed Phone Cord Connected to Correct Port on Fax test failed Dial Tone Detection test failed Using Correct Type of Phone Cord with Fax test failedFax Line Condition test failed Maintain and troubleshoot Work with print cartridgesPrint cartridges Replace the print cartridges Handle the print cartridgesTo replace the print cartridges Close the print cartridge door To align the cartridges from the control panel at any time Clean the print cartridgesTo clean the print cartridges from the control panel Align the print cartridgesTo clean the print cartridge contacts Clean the print cartridge contactsClean the area around the ink nozzles Store print cartridges To clean the area around the ink nozzlesClean the glass strip Clean the HP FaxTo clean the white strip Clean the white stripTroubleshooting tips and resources Solve printing problemsClean the exterior Poor print quality and unexpected printouts Problem Possible solutionSolve copy problems Solve paper-feed problemsDocuments are missing or faded Defects Solve fax problemsHP Fax is having problems sending and receiving faxes Problem Problem Possible solution Problem To extend your phone cord Troubleshoot setup issuesTo clear a paper jam from the rear door Clear paper jamsTo clear a paper jam in the automatic document feeder Avoid paper jamsPrint cartridges HP supplies and fax specificationsOrder printing supplies online Supplies HP mediaPrint specifications Physical specificationsProduct features and capacities Memory specificationsAcoustic emission specifications noise levels per ISO Fax specificationsEnvironmental specifications Electrical specificationsAppendix a Before you call Support and warrantyObtain electronic support Obtain HP telephone supportHP support by phone After the phone support period Additional warranty optionsPrepare the HP Fax for shipment Support processTo pack the HP Fax Pack the HP FaxHP product Duration of limited warranty WarrantyRegulatory information FCC statementFCC statement Geräuschemission Noise emission statement for GermanyAutomatic Dialers Environmental product stewardship program Regulatory model numberEnvironmental product stewardship program Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Declaration of Conformity Declaration of conformityIndex Page Page Page Page CB820-90001* *CB820-90001

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