HP 3100 manual Prepare the HP Fax for shipment, Support process, HP support by phone

Page 82

Appendix B

Support process

If you have a problem, follow these steps:

1.Check the documentation that came with the HP Fax.

2.Visit the HP online support Web site at www.hp.com/support. HP online support is available to all HP customers. It is the fastest source for up-to-date HP Fax information and expert assistance and includes the following features:

•Fast access to qualified online support specialists

•Valuable troubleshooting information for common problems

•Proactive HP Fax updates, support alerts, and HP newsgrams that are available when you register the HP Fax

3.Call HP support. Support options and availability vary by product, country/region, and language.

HP support by phone

This section contains the following topics:

•Phone support period

•Placing a call

•After the phone support period

Phone support period

One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico). For the most current list of telephone support numbers, go to www.hp.com/support.

Placing a call

Call HP support while you are in front of the HP Fax. Be prepared to provide the following information:

•Model number (located on the label on the front of the HP Fax)

•Serial number (located on the back or bottom of the HP Fax)

•Messages that appear when the situation occurs

•Answers to these questions:

◦Has this situation happened before?

◦Can you re-create it?

◦Did anything else occur prior to this situation (such as a thunderstorm, HP Fax was moved, etc.)?

After the phone support period

After the phone support period, help is available from HP at an additional cost. Help may also be available at the HP online support Web site: www.hp.com/support. Contact your HP dealer or call the support phone number for your country/region to learn more about support options.

Additional warranty options

Extended service plans are available for the HP Fax at additional costs. Go to www.hp.com/ support, select your country/region and language, then explore the services and warranty area for information about the extended service plans.

Prepare the HP Fax for shipment

If after contacting HP Customer Support or returning to the point of purchase, you are requested to send the HP Fax in for service, make sure you remove and keep the following items before returning your HP Fax:

•The print cartridges

•The power cord and any other cable connected to the HP Fax

78 Support and warranty

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Contents HP 3100 Fax series HP 3100 Fax series Copyright information Safety informationHewlett-Packard Company notices Page Contents Fax CopySupport and warranty Configure and manageHP supplies and fax specifications Maintain and troubleshootRegulatory information Understand the HP Fax parts Get startedFind other resources for the product Resource Description LocationFront view Back viewControl panel buttons and lights Label Icon Name and DescriptionLoad full-size paper To load full-size paper Load originals To load an original in the document feeder trayTo change settings from the control panel Change HP Fax settingsSend a basic fax To select the answer mode via the control panel Set the answer modeSet up faxing for the HP Fax To send a basic fax from the control panelSet up faxing parallel phone systems Countries/regions with a parallel-type phone systemSerial-type fax setup Control panel menus Setup MenuUse the HP Fax Fax Menu Copy MenuControl-panel message types Use control panel menusMessage type Type numbers and text on the control-panel keypad Text and symbolsTo enter text To enter a space, pause, or symbol Set up speed-dial entriesAvailable symbols for dialing fax numbers To erase a letter, number, or symbolSet up speed-dial entries Set up fax numbers as speed-dial entries or groupsSet up a speed-dial group Print and view a list of speed-dial entries Tips for selecting and using print mediaSelect print media Photo mediaSet minimum margins Understand specifications for supported mediaUnderstand supported media types and weights Understand supported sizesSend a fax FaxSend a fax manually from a phone To send a fax manually using the attached handset To initiate a fax manually from an external phoneSend a fax from memory Send a fax using monitor dialingTo send a fax using monitor dialing from the control panel Press Start FAX Black or Start FAX ColorSend a fax to multiple recipients To cancel a scheduled faxSchedule a fax to send later To schedule a fax from the control panelSend a color original or image/embedded picture fax To send a fax to multiple recipients using group speed dialPress Start FAX Black again Change the fax resolution Change the fax resolution and Lighter/Darker settingsPress Start FAX Color Set new default settings To change the resolution from the control panelChange the Lighter / Darker setting To set new default settings from the control panelReceive a fax Send a fax in Error Correction ModeTo change the ECM setting from the control panel Receive a fax manuallySet up backup fax reception To receive a fax manuallyReprint received faxes from memory Poll to receive a faxSet the paper size for received faxes To set up poll to receive a fax from the control panelForward faxes to another number To forward faxes from the control panelSet automatic reduction for incoming faxes Select Basic Fax Setup and then select Fax Paper SizeSet the junk fax mode Block junk fax numbersRemove numbers from the junk fax list Add numbers to the junk fax listTo select a number from the caller ID list To remove numbers from the list of junk fax numbersConfigure the fax header Change fax settingsSet the number of rings before answering Change the answer ring pattern for distinctive ring Set the fax error correction modePress Advanced Fax Setup, and then press Distinctive Ring Set the dial typeSet the fax speed Select Advanced Fax Setup, and then press Fax SpeedSet the redial options To set the fax speed from the control panelTo cancel a number you are dialing Cancel a faxTo cancel a fax Fax over the InternetCopy Change the copy settingsTo save the current settings as defaults for future jobs Make copies from the control panelSet the copy paper size Set the number of copiesSet the copy paper type To change the copy quality from the control panel Change copy speed or qualityResize an original to fit onto letter or A4 paper To resize a document from the control panelCopy a legal-size document onto letter paper Adjust the lightness and darkness of your copyTo adjust the copy contrast from the control panel Enhance blurred areas of your copyTo copy a blurred document from the control panel Cancel a copy jobEnhance light areas of your copy Press Start Copy ColorUse reports Configure and manageManage the HP Fax Print fax confirmation reportsPrint fax error reports Print and view the fax logFax test failed Test fax setupTo test fax setup To print the fax log from the control panelFax Hardware Test failed SolutionFax Connected to Active Telephone Wall Jack test failed Phone Cord Connected to Correct Port on Fax test failed Using Correct Type of Phone Cord with Fax test failed Dial Tone Detection test failedFax Line Condition test failed Work with print cartridges Maintain and troubleshootPrint cartridges Handle the print cartridges Replace the print cartridgesTo replace the print cartridges Close the print cartridge door Align the print cartridges Clean the print cartridgesTo clean the print cartridges from the control panel To align the cartridges from the control panel at any timeClean the print cartridge contacts To clean the print cartridge contactsClean the area around the ink nozzles To clean the area around the ink nozzles Store print cartridgesClean the HP Fax Clean the glass stripClean the white strip To clean the white stripSolve printing problems Troubleshooting tips and resourcesClean the exterior Problem Possible solution Poor print quality and unexpected printoutsSolve paper-feed problems Solve copy problemsDocuments are missing or faded Solve fax problems DefectsHP Fax is having problems sending and receiving faxes Problem Problem Possible solution Problem Troubleshoot setup issues To extend your phone cordClear paper jams To clear a paper jam from the rear doorAvoid paper jams To clear a paper jam in the automatic document feederHP media HP supplies and fax specificationsOrder printing supplies online Supplies Print cartridgesMemory specifications Physical specificationsProduct features and capacities Print specificationsElectrical specifications Fax specificationsEnvironmental specifications Acoustic emission specifications noise levels per ISOAppendix a Obtain HP telephone support Support and warrantyObtain electronic support Before you callSupport process After the phone support period Additional warranty optionsPrepare the HP Fax for shipment HP support by phonePack the HP Fax To pack the HP FaxWarranty HP product Duration of limited warrantyFCC statement Regulatory informationFCC statement Noise emission statement for Germany GeräuschemissionAutomatic Dialers Regulatory model number Environmental product stewardship programEnvironmental product stewardship program Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Declaration of conformity Declaration of ConformityIndex Page Page Page Page CB820-90001* *CB820-90001
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