HP 3100 manual Problem Possible solution

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Chapter 6

(continued)

Problem

Possible solution

If you have an answering machine on the same phone line with the HP Fax, you might have one of the following problems:

•Your answering machine might not be set up properly with the HP Fax.

•Your outgoing message might be too long or too loud to allow the HP Fax to detect fax tones, and the sending fax machine might disconnect.

•Your answering machine might not have enough quiet time after your outgoing message to allow the HP Fax to detect fax tones. This problem is most common with digital answering machines.

The following actions might help solve these problems:

•When you have an answering machine on the same phone line you use for fax calls, try connecting the answering machine directly to the port labeled 2-EXT on the back of the HP Fax.

•Make sure the HP Fax is set to receive faxes automatically. For information on setting up the HP Fax to receive faxes automatically, see Receive a fax.

•Make sure the Rings to Answer setting is set to a greater number of rings than the answering machine. For more information, see Set the number of rings before answering.

•Disconnect the answering machine and then try receiving a fax. If faxing is successful without the answering machine, the answering machine might be causing the problem.

•Reconnect the answering machine and record your outgoing message again. Record a message that is approximately 10 seconds in duration. Speak slowly and at a low volume when recording your message. Leave at least 5 seconds of silence at the end of the voice message. There should be no background noise when recording this silent time. Try to receive a fax again.

NOTE: Some digital answering machines might not retain the recorded silence at the end of your outgoing message. Play back your outgoing message to check.

If the HP Fax shares the same phone line with other types of phone equipment, such as an answering machine, a computer dial-up modem, or a multi-port switch box, the fax signal level might be reduced. The signal level can also be reduced if you use a splitter or connect extra cables to extend the length of your phone. A reduced fax signal can cause problems during fax reception.

If you have a special ring pattern for your fax phone number (using a distinctive ring service through your telephone company), make sure that the Distinctive Ring feature on the HP Fax is set to match. For more information, see Change the answer ring pattern for distinctive ring.

68 Maintain and troubleshoot

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Contents HP 3100 Fax series HP 3100 Fax series Safety information Copyright informationHewlett-Packard Company notices Page Contents Fax CopyConfigure and manage HP supplies and fax specificationsSupport and warranty Maintain and troubleshootRegulatory information Get started Find other resources for the productUnderstand the HP Fax parts Resource Description LocationFront view Back viewControl panel buttons and lights Label Icon Name and DescriptionLoad full-size paper To load full-size paper Load originals To load an original in the document feeder trayChange HP Fax settings To change settings from the control panelSend a basic fax Set the answer mode Set up faxing for the HP FaxTo select the answer mode via the control panel To send a basic fax from the control panelSet up faxing parallel phone systems Countries/regions with a parallel-type phone systemSerial-type fax setup Setup Menu Use the HP FaxControl panel menus Fax Menu Copy MenuUse control panel menus Control-panel message typesMessage type Text and symbols Type numbers and text on the control-panel keypadTo enter text Set up speed-dial entries Available symbols for dialing fax numbersTo enter a space, pause, or symbol To erase a letter, number, or symbolSet up fax numbers as speed-dial entries or groups Set up speed-dial entriesSet up a speed-dial group Tips for selecting and using print media Select print mediaPrint and view a list of speed-dial entries Photo mediaUnderstand specifications for supported media Understand supported media types and weightsSet minimum margins Understand supported sizesFax Send a faxSend a fax manually from a phone To send a fax manually using the attached handset To initiate a fax manually from an external phoneSend a fax using monitor dialing To send a fax using monitor dialing from the control panelSend a fax from memory Press Start FAX Black or Start FAX ColorTo cancel a scheduled fax Schedule a fax to send laterSend a fax to multiple recipients To schedule a fax from the control panelTo send a fax to multiple recipients using group speed dial Send a color original or image/embedded picture faxPress Start FAX Black again Change the fax resolution and Lighter/Darker settings Change the fax resolutionPress Start FAX Color To change the resolution from the control panel Change the Lighter / Darker settingSet new default settings To set new default settings from the control panelSend a fax in Error Correction Mode To change the ECM setting from the control panelReceive a fax Receive a fax manuallySet up backup fax reception To receive a fax manuallyReprint received faxes from memory Poll to receive a faxTo set up poll to receive a fax from the control panel Forward faxes to another numberSet the paper size for received faxes To forward faxes from the control panelSelect Basic Fax Setup and then select Fax Paper Size Set the junk fax modeSet automatic reduction for incoming faxes Block junk fax numbersAdd numbers to the junk fax list To select a number from the caller ID listRemove numbers from the junk fax list To remove numbers from the list of junk fax numbersChange fax settings Configure the fax headerSet the number of rings before answering Set the fax error correction mode Press Advanced Fax Setup, and then press Distinctive RingChange the answer ring pattern for distinctive ring Set the dial typeSelect Advanced Fax Setup, and then press Fax Speed Set the redial optionsSet the fax speed To set the fax speed from the control panelCancel a fax To cancel a faxTo cancel a number you are dialing Fax over the InternetChange the copy settings To save the current settings as defaults for future jobsCopy Make copies from the control panelSet the number of copies Set the copy paper sizeSet the copy paper type Change copy speed or quality Resize an original to fit onto letter or A4 paperTo change the copy quality from the control panel To resize a document from the control panelAdjust the lightness and darkness of your copy To adjust the copy contrast from the control panelCopy a legal-size document onto letter paper Enhance blurred areas of your copyCancel a copy job Enhance light areas of your copyTo copy a blurred document from the control panel Press Start Copy ColorConfigure and manage Manage the HP FaxUse reports Print fax confirmation reportsPrint fax error reports Print and view the fax logTest fax setup To test fax setupFax test failed To print the fax log from the control panelSolution Fax Hardware Test failedFax Connected to Active Telephone Wall Jack test failed Phone Cord Connected to Correct Port on Fax test failed Using Correct Type of Phone Cord with Fax test failed Dial Tone Detection test failedFax Line Condition test failed Maintain and troubleshoot Work with print cartridgesPrint cartridges Handle the print cartridges Replace the print cartridgesTo replace the print cartridges Close the print cartridge door Clean the print cartridges To clean the print cartridges from the control panelAlign the print cartridges To align the cartridges from the control panel at any timeClean the print cartridge contacts To clean the print cartridge contactsClean the area around the ink nozzles To clean the area around the ink nozzles Store print cartridgesClean the HP Fax Clean the glass stripClean the white strip To clean the white stripTroubleshooting tips and resources Solve printing problemsClean the exterior Problem Possible solution Poor print quality and unexpected printoutsSolve paper-feed problems Solve copy problemsDocuments are missing or faded Solve fax problems DefectsHP Fax is having problems sending and receiving faxes Problem Problem Possible solution Problem Troubleshoot setup issues To extend your phone cordClear paper jams To clear a paper jam from the rear doorAvoid paper jams To clear a paper jam in the automatic document feederHP supplies and fax specifications Order printing supplies online SuppliesHP media Print cartridgesPhysical specifications Product features and capacitiesMemory specifications Print specificationsFax specifications Environmental specificationsElectrical specifications Acoustic emission specifications noise levels per ISOAppendix a Support and warranty Obtain electronic supportObtain HP telephone support Before you callAfter the phone support period Additional warranty options Prepare the HP Fax for shipmentSupport process HP support by phonePack the HP Fax To pack the HP FaxWarranty HP product Duration of limited warrantyRegulatory information FCC statementFCC statement Noise emission statement for Germany GeräuschemissionAutomatic Dialers Regulatory model number Environmental product stewardship programEnvironmental product stewardship program Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Declaration of conformity Declaration of ConformityIndex Page Page Page Page CB820-90001* *CB820-90001
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