HP 3100 manual Documents are missing or faded

Page 68

Chapter 6

(continued)

Problem

Documents are missing or faded

Possible solution

Check the media

Check the settings

Clean the print cartridges

Check the media

Check the settings

Check the original

Clean the print cartridges

More information

The media might not meet Hewlett-Packard media specifications (for example, the media is too moist or too rough). See Select print media for more information.

The contrast setting might be set too light. Use the Copy button on the control panel to create darker copies.

For more information, see Work with print cartridges.

The media might not meet Hewlett-Packard media specifications (for example, the media is too moist or too rough). See Select print media for more information.

The quality setting of Fast (which produces draft- quality copies) might be responsible for the missing or faded documents. Change to the Normal or Best setting.

•The accuracy of the copy depends on the quality and size of the original. Use the Copy menu to adjust the brightness of the copy. If the original is too light, the copy might not be able to compensate, even if you adjust the contrast.

•Colored backgrounds might cause images in the foreground to blend into the background, or the background might appear in a different shade.

For more information, see Work with print cartridges.

Size is reduced

The Reduce/Enlarge or other copy feature might have been set from the control panel to reduce the scanned image. Check the settings for the copy job to make sure that they are for normal size.

Copy quality is poor

Error messages appear

Take steps to improve the copy quality

Check the HP Fax

Reload document and then restart job

•Use quality originals.

•Load the media correctly. If the media is loaded incorrectly, it might skew, causing unclear images. See Load originals for more information.

•Use or make a carrier sheet to protect your originals.

The ADF might need cleaning. See Clean the HP Fax for more information.

Press the OK button, and then reload the remaining documents (up to 20 pages) in the ADF. For more information see Load originals.

64 Maintain and troubleshoot

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Contents HP 3100 Fax series HP 3100 Fax series Hewlett-Packard Company notices Safety informationCopyright information Page Contents Fax CopyConfigure and manage HP supplies and fax specificationsSupport and warranty Maintain and troubleshootRegulatory information Get started Find other resources for the productUnderstand the HP Fax parts Resource Description LocationFront view Back viewControl panel buttons and lights Label Icon Name and DescriptionLoad full-size paper To load full-size paper Load originals To load an original in the document feeder traySend a basic fax Change HP Fax settingsTo change settings from the control panel Set the answer mode Set up faxing for the HP FaxTo select the answer mode via the control panel To send a basic fax from the control panelSet up faxing parallel phone systems Countries/regions with a parallel-type phone systemSerial-type fax setup Setup Menu Use the HP FaxControl panel menus Fax Menu Copy MenuMessage type Use control panel menusControl-panel message types To enter text Text and symbolsType numbers and text on the control-panel keypad Set up speed-dial entries Available symbols for dialing fax numbersTo enter a space, pause, or symbol To erase a letter, number, or symbolSet up a speed-dial group Set up fax numbers as speed-dial entries or groupsSet up speed-dial entries Tips for selecting and using print media Select print mediaPrint and view a list of speed-dial entries Photo mediaUnderstand specifications for supported media Understand supported media types and weightsSet minimum margins Understand supported sizesSend a fax manually from a phone FaxSend a fax To send a fax manually using the attached handset To initiate a fax manually from an external phoneSend a fax using monitor dialing To send a fax using monitor dialing from the control panelSend a fax from memory Press Start FAX Black or Start FAX ColorTo cancel a scheduled fax Schedule a fax to send laterSend a fax to multiple recipients To schedule a fax from the control panelPress Start FAX Black again To send a fax to multiple recipients using group speed dialSend a color original or image/embedded picture fax Press Start FAX Color Change the fax resolution and Lighter/Darker settingsChange the fax resolution To change the resolution from the control panel Change the Lighter / Darker settingSet new default settings To set new default settings from the control panelSend a fax in Error Correction Mode To change the ECM setting from the control panelReceive a fax Receive a fax manuallySet up backup fax reception To receive a fax manuallyReprint received faxes from memory Poll to receive a faxTo set up poll to receive a fax from the control panel Forward faxes to another numberSet the paper size for received faxes To forward faxes from the control panelSelect Basic Fax Setup and then select Fax Paper Size Set the junk fax modeSet automatic reduction for incoming faxes Block junk fax numbersAdd numbers to the junk fax list To select a number from the caller ID listRemove numbers from the junk fax list To remove numbers from the list of junk fax numbersSet the number of rings before answering Change fax settingsConfigure the fax header Set the fax error correction mode Press Advanced Fax Setup, and then press Distinctive RingChange the answer ring pattern for distinctive ring Set the dial typeSelect Advanced Fax Setup, and then press Fax Speed Set the redial optionsSet the fax speed To set the fax speed from the control panelCancel a fax To cancel a faxTo cancel a number you are dialing Fax over the InternetChange the copy settings To save the current settings as defaults for future jobsCopy Make copies from the control panelSet the copy paper type Set the number of copiesSet the copy paper size Change copy speed or quality Resize an original to fit onto letter or A4 paperTo change the copy quality from the control panel To resize a document from the control panelAdjust the lightness and darkness of your copy To adjust the copy contrast from the control panelCopy a legal-size document onto letter paper Enhance blurred areas of your copyCancel a copy job Enhance light areas of your copyTo copy a blurred document from the control panel Press Start Copy ColorConfigure and manage Manage the HP FaxUse reports Print fax confirmation reportsPrint fax error reports Print and view the fax logTest fax setup To test fax setupFax test failed To print the fax log from the control panelFax Connected to Active Telephone Wall Jack test failed SolutionFax Hardware Test failed Phone Cord Connected to Correct Port on Fax test failed Using Correct Type of Phone Cord with Fax test failed Dial Tone Detection test failedFax Line Condition test failed Print cartridges Maintain and troubleshootWork with print cartridges Handle the print cartridges Replace the print cartridgesTo replace the print cartridges Close the print cartridge door Clean the print cartridges To clean the print cartridges from the control panelAlign the print cartridges To align the cartridges from the control panel at any timeClean the print cartridge contacts To clean the print cartridge contactsClean the area around the ink nozzles To clean the area around the ink nozzles Store print cartridgesClean the HP Fax Clean the glass stripClean the white strip To clean the white stripClean the exterior Troubleshooting tips and resourcesSolve printing problems Problem Possible solution Poor print quality and unexpected printoutsSolve paper-feed problems Solve copy problemsDocuments are missing or faded Solve fax problems DefectsHP Fax is having problems sending and receiving faxes Problem Problem Possible solution Problem Troubleshoot setup issues To extend your phone cordClear paper jams To clear a paper jam from the rear doorAvoid paper jams To clear a paper jam in the automatic document feederHP supplies and fax specifications Order printing supplies online SuppliesHP media Print cartridgesPhysical specifications Product features and capacitiesMemory specifications Print specificationsFax specifications Environmental specificationsElectrical specifications Acoustic emission specifications noise levels per ISOAppendix a Support and warranty Obtain electronic supportObtain HP telephone support Before you callAfter the phone support period Additional warranty options Prepare the HP Fax for shipmentSupport process HP support by phonePack the HP Fax To pack the HP FaxWarranty HP product Duration of limited warrantyFCC statement Regulatory informationFCC statement Noise emission statement for Germany GeräuschemissionAutomatic Dialers Regulatory model number Environmental product stewardship programEnvironmental product stewardship program Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Declaration of conformity Declaration of ConformityIndex Page Page Page Page CB820-90001* *CB820-90001

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