HP 3100 Using Correct Type of Phone Cord with Fax test failed, Dial Tone Detection test failed

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The "Using Correct Type of Phone Cord with Fax" test failed

Solution:

•Make sure you used the phone cord supplied in the box with the HP Fax to connect to the telephone wall jack. One end of the phone cord should be connected to the port labeled 1-LINE on the back of the HP Fax, and the other end to your telephone wall jack. If you do not use the supplied phone cord to connect from the telephone wall jack to the HP Fax, you might not be able to send or receive faxes.

If the phone cord that came with the HP Fax is not long enough, you can use a coupler to extend the length. You can purchase a coupler at an electronics store that carries phone accessories. You will also need another phone cord, which can be a standard phone cord that you might already have in your home or office.

•Check the connection between the telephone wall jack and the HP Fax to make sure the phone cord is secure.

•If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the HP Fax directly to the telephone wall jack.

The "Dial Tone Detection" test failed

Solution:

•Other equipment, which uses the same phone line as the HP Fax, might be causing the test to fail. To find out if other equipment is causing a problem, disconnect the other equipment from the phone line, and then run the test again. If the Dial Tone Detection Test passes without the other equipment, then one or more pieces of the equipment is causing problems; try adding them back one at a time and rerunning the test each time, until you identify which piece of equipment is causing the problem.

•Try connecting a working phone and phone cord to the telephone wall jack that you are using for the HP Fax and check for a dial tone. If you do not hear a dial tone, contact your telephone company and have them check the line.

•Make sure you have correctly connected the HP Fax to the telephone wall jack. Using the phone cord supplied in the box with the HP Fax, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the HP Fax. If you do not use the supplied phone cord to connect from the telephone wall jack to the HP Fax, you might not be able to send or receive faxes.

•If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the HP Fax directly to the telephone wall jack.

•If your telephone system is not using a standard dial tone, such as some PBX systems, this might cause the test to fail. This will not cause a problem sending or receiving faxes. Try sending or receiving a test fax.

The fax test failed

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Contents HP 3100 Fax series HP 3100 Fax series Hewlett-Packard Company notices Safety informationCopyright information Page Contents Copy FaxHP supplies and fax specifications Configure and manageSupport and warranty Maintain and troubleshootRegulatory information Find other resources for the product Get startedUnderstand the HP Fax parts Resource Description LocationBack view Front viewLabel Icon Name and Description Control panel buttons and lightsLoad full-size paper To load full-size paper To load an original in the document feeder tray Load originalsSend a basic fax Change HP Fax settingsTo change settings from the control panel Set up faxing for the HP Fax Set the answer modeTo select the answer mode via the control panel To send a basic fax from the control panelCountries/regions with a parallel-type phone system Set up faxing parallel phone systemsSerial-type fax setup Use the HP Fax Setup MenuControl panel menus Fax Menu Copy MenuMessage type Use control panel menusControl-panel message types To enter text Text and symbolsType numbers and text on the control-panel keypad Available symbols for dialing fax numbers Set up speed-dial entriesTo enter a space, pause, or symbol To erase a letter, number, or symbolSet up a speed-dial group Set up fax numbers as speed-dial entries or groupsSet up speed-dial entries Select print media Tips for selecting and using print mediaPrint and view a list of speed-dial entries Photo mediaUnderstand supported media types and weights Understand specifications for supported mediaSet minimum margins Understand supported sizesSend a fax manually from a phone FaxSend a fax To initiate a fax manually from an external phone To send a fax manually using the attached handsetTo send a fax using monitor dialing from the control panel Send a fax using monitor dialingSend a fax from memory Press Start FAX Black or Start FAX ColorSchedule a fax to send later To cancel a scheduled faxSend a fax to multiple recipients To schedule a fax from the control panelPress Start FAX Black again To send a fax to multiple recipients using group speed dialSend a color original or image/embedded picture fax Press Start FAX Color Change the fax resolution and Lighter/Darker settingsChange the fax resolution Change the Lighter / Darker setting To change the resolution from the control panelSet new default settings To set new default settings from the control panelTo change the ECM setting from the control panel Send a fax in Error Correction ModeReceive a fax Receive a fax manuallyTo receive a fax manually Set up backup fax receptionPoll to receive a fax Reprint received faxes from memoryForward faxes to another number To set up poll to receive a fax from the control panelSet the paper size for received faxes To forward faxes from the control panelSet the junk fax mode Select Basic Fax Setup and then select Fax Paper SizeSet automatic reduction for incoming faxes Block junk fax numbersTo select a number from the caller ID list Add numbers to the junk fax listRemove numbers from the junk fax list To remove numbers from the list of junk fax numbersSet the number of rings before answering Change fax settingsConfigure the fax header Press Advanced Fax Setup, and then press Distinctive Ring Set the fax error correction modeChange the answer ring pattern for distinctive ring Set the dial typeSet the redial options Select Advanced Fax Setup, and then press Fax SpeedSet the fax speed To set the fax speed from the control panelTo cancel a fax Cancel a faxTo cancel a number you are dialing Fax over the InternetTo save the current settings as defaults for future jobs Change the copy settingsCopy Make copies from the control panelSet the copy paper type Set the number of copiesSet the copy paper size Resize an original to fit onto letter or A4 paper Change copy speed or qualityTo change the copy quality from the control panel To resize a document from the control panelTo adjust the copy contrast from the control panel Adjust the lightness and darkness of your copyCopy a legal-size document onto letter paper Enhance blurred areas of your copyEnhance light areas of your copy Cancel a copy jobTo copy a blurred document from the control panel Press Start Copy ColorManage the HP Fax Configure and manageUse reports Print fax confirmation reportsPrint and view the fax log Print fax error reportsTo test fax setup Test fax setupFax test failed To print the fax log from the control panelFax Connected to Active Telephone Wall Jack test failed SolutionFax Hardware Test failed Phone Cord Connected to Correct Port on Fax test failed Dial Tone Detection test failed Using Correct Type of Phone Cord with Fax test failedFax Line Condition test failed Print cartridges Maintain and troubleshootWork with print cartridges Replace the print cartridges Handle the print cartridgesTo replace the print cartridges Close the print cartridge door To clean the print cartridges from the control panel Clean the print cartridgesAlign the print cartridges To align the cartridges from the control panel at any timeTo clean the print cartridge contacts Clean the print cartridge contactsClean the area around the ink nozzles Store print cartridges To clean the area around the ink nozzlesClean the glass strip Clean the HP FaxTo clean the white strip Clean the white stripClean the exterior Troubleshooting tips and resourcesSolve printing problems Poor print quality and unexpected printouts Problem Possible solutionSolve copy problems Solve paper-feed problemsDocuments are missing or faded Defects Solve fax problemsHP Fax is having problems sending and receiving faxes Problem Problem Possible solution Problem To extend your phone cord Troubleshoot setup issuesTo clear a paper jam from the rear door Clear paper jamsTo clear a paper jam in the automatic document feeder Avoid paper jamsOrder printing supplies online Supplies HP supplies and fax specificationsHP media Print cartridgesProduct features and capacities Physical specificationsMemory specifications Print specificationsEnvironmental specifications Fax specificationsElectrical specifications Acoustic emission specifications noise levels per ISOAppendix a Obtain electronic support Support and warrantyObtain HP telephone support Before you callPrepare the HP Fax for shipment After the phone support period Additional warranty optionsSupport process HP support by phoneTo pack the HP Fax Pack the HP FaxHP product Duration of limited warranty WarrantyFCC statement Regulatory informationFCC statement Geräuschemission Noise emission statement for GermanyAutomatic Dialers Environmental product stewardship program Regulatory model numberEnvironmental product stewardship program Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Declaration of Conformity Declaration of conformityIndex Page Page Page Page CB820-90001* *CB820-90001
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