HP 3100 manual HP Fax is having problems sending and receiving faxes

Page 70

Chapter 6

(continued)

Problem

The HP Fax is having problems sending and receiving faxes

Possible solution

extension phone is off the hook, or if you are using a computer dial-up modem to send e-mail or access the Internet.

Make sure the HP Fax is plugged in. Look at the display on the HP Fax. If the display is blank the HP Fax is unplugged. Make sure the power cord is firmly connected to the HP Fax and plugged into a power outlet.

After plugging in the power cord, HP recommends you wait five minutes before sending or receiving a fax. The HP Fax cannot send or receive faxes while it is initializing after being plugged in.

•Check to see if another process has caused an error. Check the display for an error message providing information about the problem and how to solve it. If there is an error, the HP Fax will not send or receive a fax until the error condition is resolved.

•The phone line connection might be noisy. Phone lines with poor sound quality (noise) can cause faxing problems. Check the sound quality of the phone line by plugging a phone into the telephone wall jack and listening for static or other noise. If you hear noise, turn Error Correction Mode (ECM) off and try faxing again. For information about changing ECM, see Send a fax in Error Correction Mode. If the problem persists, contact your telephone company.

•If you are using a digital subscriber line (DSL) service, make sure that you have a DSL filter connected or you will not be able to fax successfully.

•If you are using either a private branch exchange (PBX) or an integrated services digital network (ISDN) converter/terminal adapter, make sure the HP Fax is connected to the correct port and the terminal adapter is set to the correct switch type for your country/region, if possible.

•If the HP Fax shares the same phone line with a DSL service, the DSL modem might not be properly grounded. If the DSL modem is not properly grounded, it can create noise on the phone line. Phone lines with poor sound quality (noise) can cause faxing problems. You can check the sound quality of the phone line by plugging a phone into the telephone wall jack and listening for static or other noise. If you hear noise, turn off your DSL modem and completely remove power for at least 15 minutes. Turn the DSL modem back on and listen to the dial tone again.

NOTE: You might notice static on the phone line again in the future. If the HP Fax stops sending and receiving faxes, repeat this process.

If the phone line is still noisy, contact your telephone company. For information on turning your DSL modem off, contact your DSL provider for support.

66 Maintain and troubleshoot

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Contents HP 3100 Fax series HP 3100 Fax series Copyright information Safety informationHewlett-Packard Company notices Page Contents Fax CopySupport and warranty Configure and manageHP supplies and fax specifications Maintain and troubleshootRegulatory information Understand the HP Fax parts Get startedFind other resources for the product Resource Description LocationFront view Back viewControl panel buttons and lights Label Icon Name and DescriptionLoad full-size paper To load full-size paper Load originals To load an original in the document feeder trayTo change settings from the control panel Change HP Fax settingsSend a basic fax To select the answer mode via the control panel Set the answer modeSet up faxing for the HP Fax To send a basic fax from the control panelSet up faxing parallel phone systems Countries/regions with a parallel-type phone systemSerial-type fax setup Control panel menus Setup MenuUse the HP Fax Fax Menu Copy MenuControl-panel message types Use control panel menusMessage type Type numbers and text on the control-panel keypad Text and symbolsTo enter text To enter a space, pause, or symbol Set up speed-dial entriesAvailable symbols for dialing fax numbers To erase a letter, number, or symbolSet up speed-dial entries Set up fax numbers as speed-dial entries or groupsSet up a speed-dial group Print and view a list of speed-dial entries Tips for selecting and using print mediaSelect print media Photo mediaSet minimum margins Understand specifications for supported mediaUnderstand supported media types and weights Understand supported sizesSend a fax FaxSend a fax manually from a phone To send a fax manually using the attached handset To initiate a fax manually from an external phoneSend a fax from memory Send a fax using monitor dialingTo send a fax using monitor dialing from the control panel Press Start FAX Black or Start FAX ColorSend a fax to multiple recipients To cancel a scheduled faxSchedule a fax to send later To schedule a fax from the control panelSend a color original or image/embedded picture fax To send a fax to multiple recipients using group speed dialPress Start FAX Black again Change the fax resolution Change the fax resolution and Lighter/Darker settingsPress Start FAX Color Set new default settings To change the resolution from the control panelChange the Lighter / Darker setting To set new default settings from the control panelReceive a fax Send a fax in Error Correction ModeTo change the ECM setting from the control panel Receive a fax manuallySet up backup fax reception To receive a fax manuallyReprint received faxes from memory Poll to receive a faxSet the paper size for received faxes To set up poll to receive a fax from the control panelForward faxes to another number To forward faxes from the control panelSet automatic reduction for incoming faxes Select Basic Fax Setup and then select Fax Paper SizeSet the junk fax mode Block junk fax numbersRemove numbers from the junk fax list Add numbers to the junk fax listTo select a number from the caller ID list To remove numbers from the list of junk fax numbersConfigure the fax header Change fax settingsSet the number of rings before answering Change the answer ring pattern for distinctive ring Set the fax error correction modePress Advanced Fax Setup, and then press Distinctive Ring Set the dial typeSet the fax speed Select Advanced Fax Setup, and then press Fax SpeedSet the redial options To set the fax speed from the control panelTo cancel a number you are dialing Cancel a faxTo cancel a fax Fax over the InternetCopy Change the copy settingsTo save the current settings as defaults for future jobs Make copies from the control panelSet the copy paper size Set the number of copiesSet the copy paper type To change the copy quality from the control panel Change copy speed or qualityResize an original to fit onto letter or A4 paper To resize a document from the control panelCopy a legal-size document onto letter paper Adjust the lightness and darkness of your copyTo adjust the copy contrast from the control panel Enhance blurred areas of your copyTo copy a blurred document from the control panel Cancel a copy jobEnhance light areas of your copy Press Start Copy ColorUse reports Configure and manageManage the HP Fax Print fax confirmation reportsPrint fax error reports Print and view the fax logFax test failed Test fax setupTo test fax setup To print the fax log from the control panelFax Hardware Test failed SolutionFax Connected to Active Telephone Wall Jack test failed Phone Cord Connected to Correct Port on Fax test failed Using Correct Type of Phone Cord with Fax test failed Dial Tone Detection test failedFax Line Condition test failed Work with print cartridges Maintain and troubleshootPrint cartridges Handle the print cartridges Replace the print cartridgesTo replace the print cartridges Close the print cartridge door Align the print cartridges Clean the print cartridgesTo clean the print cartridges from the control panel To align the cartridges from the control panel at any timeClean the print cartridge contacts To clean the print cartridge contactsClean the area around the ink nozzles To clean the area around the ink nozzles Store print cartridgesClean the HP Fax Clean the glass stripClean the white strip To clean the white stripSolve printing problems Troubleshooting tips and resourcesClean the exterior Problem Possible solution Poor print quality and unexpected printoutsSolve paper-feed problems Solve copy problemsDocuments are missing or faded Solve fax problems DefectsHP Fax is having problems sending and receiving faxes Problem Problem Possible solution Problem Troubleshoot setup issues To extend your phone cordClear paper jams To clear a paper jam from the rear doorAvoid paper jams To clear a paper jam in the automatic document feederHP media HP supplies and fax specificationsOrder printing supplies online Supplies Print cartridgesMemory specifications Physical specificationsProduct features and capacities Print specificationsElectrical specifications Fax specificationsEnvironmental specifications Acoustic emission specifications noise levels per ISOAppendix a Obtain HP telephone support Support and warrantyObtain electronic support Before you callSupport process After the phone support period Additional warranty optionsPrepare the HP Fax for shipment HP support by phonePack the HP Fax To pack the HP FaxWarranty HP product Duration of limited warrantyFCC statement Regulatory informationFCC statement Noise emission statement for Germany GeräuschemissionAutomatic Dialers Regulatory model number Environmental product stewardship programEnvironmental product stewardship program Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Declaration of conformity Declaration of ConformityIndex Page Page Page Page CB820-90001* *CB820-90001
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