HP 3100 manual Support and warranty, Obtain electronic support, Obtain HP telephone support

Page 81

B Support and warranty

The information in Maintain and troubleshoot suggests solutions to common problems. If your HP Fax is not operating correctly and those suggestions did not solve your problem, try using one of the following support services to obtain assistance.

•Obtain electronic support

•Obtain HP telephone support

•Prepare the HP Fax for shipment

•Pack the HP Fax

•Warranty

Obtain electronic support

To find support and warranty information, go to the HP Web site at www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

This Web site also offers technical support, supplies, ordering information and other options such as:

•Access online support pages.

•Send HP an e-mail message for answers to your questions.

•Connect with an HP technician by using online chat.

Support options and availability vary by product, country/region, and language.

Obtain HP telephone support

During the warranty period, you may obtain assistance from the HP Customer Care Center. This section contains the following topics:

•Before you call

•Support process

•HP support by phone

•Additional warranty options

Before you call

Visit the HP Web site (www.hp.com/support) for the latest troubleshooting information, or product fixes and updates.

To assist our Customer Care Center representatives to serve you better, prepare the following information if you need to call HP.

▲If the HP Fax does not print, get the following information ready:

•HP Fax model

•Model number and serial number (check the back of the HP Fax)

Obtain HP telephone support

77

Image 81

Contents HP 3100 Fax series HP 3100 Fax series Safety information Copyright informationHewlett-Packard Company notices Page Contents Copy FaxHP supplies and fax specifications Configure and manageSupport and warranty Maintain and troubleshootRegulatory information Find other resources for the product Get startedUnderstand the HP Fax parts Resource Description LocationBack view Front viewLabel Icon Name and Description Control panel buttons and lightsLoad full-size paper To load full-size paper To load an original in the document feeder tray Load originalsChange HP Fax settings To change settings from the control panelSend a basic fax Set up faxing for the HP Fax Set the answer modeTo select the answer mode via the control panel To send a basic fax from the control panelCountries/regions with a parallel-type phone system Set up faxing parallel phone systemsSerial-type fax setup Use the HP Fax Setup MenuControl panel menus Fax Menu Copy MenuUse control panel menus Control-panel message typesMessage type Text and symbols Type numbers and text on the control-panel keypadTo enter text Available symbols for dialing fax numbers Set up speed-dial entriesTo enter a space, pause, or symbol To erase a letter, number, or symbolSet up fax numbers as speed-dial entries or groups Set up speed-dial entriesSet up a speed-dial group Select print media Tips for selecting and using print mediaPrint and view a list of speed-dial entries Photo mediaUnderstand supported media types and weights Understand specifications for supported mediaSet minimum margins Understand supported sizesFax Send a faxSend a fax manually from a phone To initiate a fax manually from an external phone To send a fax manually using the attached handsetTo send a fax using monitor dialing from the control panel Send a fax using monitor dialingSend a fax from memory Press Start FAX Black or Start FAX ColorSchedule a fax to send later To cancel a scheduled faxSend a fax to multiple recipients To schedule a fax from the control panelTo send a fax to multiple recipients using group speed dial Send a color original or image/embedded picture faxPress Start FAX Black again Change the fax resolution and Lighter/Darker settings Change the fax resolutionPress Start FAX Color Change the Lighter / Darker setting To change the resolution from the control panelSet new default settings To set new default settings from the control panelTo change the ECM setting from the control panel Send a fax in Error Correction ModeReceive a fax Receive a fax manuallyTo receive a fax manually Set up backup fax receptionPoll to receive a fax Reprint received faxes from memoryForward faxes to another number To set up poll to receive a fax from the control panelSet the paper size for received faxes To forward faxes from the control panelSet the junk fax mode Select Basic Fax Setup and then select Fax Paper SizeSet automatic reduction for incoming faxes Block junk fax numbersTo select a number from the caller ID list Add numbers to the junk fax listRemove numbers from the junk fax list To remove numbers from the list of junk fax numbersChange fax settings Configure the fax headerSet the number of rings before answering Press Advanced Fax Setup, and then press Distinctive Ring Set the fax error correction modeChange the answer ring pattern for distinctive ring Set the dial typeSet the redial options Select Advanced Fax Setup, and then press Fax SpeedSet the fax speed To set the fax speed from the control panelTo cancel a fax Cancel a faxTo cancel a number you are dialing Fax over the InternetTo save the current settings as defaults for future jobs Change the copy settingsCopy Make copies from the control panelSet the number of copies Set the copy paper sizeSet the copy paper type Resize an original to fit onto letter or A4 paper Change copy speed or qualityTo change the copy quality from the control panel To resize a document from the control panelTo adjust the copy contrast from the control panel Adjust the lightness and darkness of your copyCopy a legal-size document onto letter paper Enhance blurred areas of your copyEnhance light areas of your copy Cancel a copy jobTo copy a blurred document from the control panel Press Start Copy ColorManage the HP Fax Configure and manageUse reports Print fax confirmation reportsPrint and view the fax log Print fax error reportsTo test fax setup Test fax setupFax test failed To print the fax log from the control panelSolution Fax Hardware Test failedFax Connected to Active Telephone Wall Jack test failed Phone Cord Connected to Correct Port on Fax test failed Dial Tone Detection test failed Using Correct Type of Phone Cord with Fax test failedFax Line Condition test failed Maintain and troubleshoot Work with print cartridgesPrint cartridges Replace the print cartridges Handle the print cartridgesTo replace the print cartridges Close the print cartridge door To clean the print cartridges from the control panel Clean the print cartridgesAlign the print cartridges To align the cartridges from the control panel at any timeTo clean the print cartridge contacts Clean the print cartridge contactsClean the area around the ink nozzles Store print cartridges To clean the area around the ink nozzlesClean the glass strip Clean the HP FaxTo clean the white strip Clean the white stripTroubleshooting tips and resources Solve printing problemsClean the exterior Poor print quality and unexpected printouts Problem Possible solutionSolve copy problems Solve paper-feed problemsDocuments are missing or faded Defects Solve fax problemsHP Fax is having problems sending and receiving faxes Problem Problem Possible solution Problem To extend your phone cord Troubleshoot setup issuesTo clear a paper jam from the rear door Clear paper jamsTo clear a paper jam in the automatic document feeder Avoid paper jamsOrder printing supplies online Supplies HP supplies and fax specificationsHP media Print cartridgesProduct features and capacities Physical specificationsMemory specifications Print specificationsEnvironmental specifications Fax specificationsElectrical specifications Acoustic emission specifications noise levels per ISOAppendix a Obtain electronic support Support and warrantyObtain HP telephone support Before you callPrepare the HP Fax for shipment After the phone support period Additional warranty optionsSupport process HP support by phoneTo pack the HP Fax Pack the HP FaxHP product Duration of limited warranty WarrantyRegulatory information FCC statementFCC statement Geräuschemission Noise emission statement for GermanyAutomatic Dialers Environmental product stewardship program Regulatory model numberEnvironmental product stewardship program Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Declaration of Conformity Declaration of conformityIndex Page Page Page Page CB820-90001* *CB820-90001

Related manuals

Manual 8 pages 19.21 Kb

Manual 166 pages 26.48 Kb

Manual 12 pages 32.22 Kb

Manual 272 pages 43.56 Kb