HP 3100 manual Problem

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Problem

The HP Fax is having problems sending a manual fax

The HP Fax cannot receive faxes, but can send faxes

Possible solution

NOTE: This possible solution applies only in the countries/regions that receive a 2-wire phone cord in the box with the HP Fax, including: Argentina, Australia, Brazil, Canada, Chile, China, Colombia, Greece, India, Indonesia, Ireland, Japan, Korea, Latin America, Malaysia, Mexico, Philippines, Poland, Portugal, Russia, Saudi Arabia, Singapore, Spain, Taiwan, Thailand, USA, Venezuela, and Vietnam.

•Make sure the telephone you use to initiate the fax call is connected directly to the HP Fax. To send a fax manually, the telephone must be connected directly to the port labeled 2-EXT on the HP Fax.

•If you are sending a fax manually from your phone that is connected directly to the HP Fax, you must use the keypad on the telephone to send the fax. You cannot use the keypad on the control panel of the HP Fax.

NOTE: If using a serial-type phone system, please connect your phone directly on top of the HP Fax cable which has a wall plug attached to it.

If you are not using a distinctive ring service, check to make sure that the Distinctive Ring feature on the HP Fax is set to All Rings. For more information, see Change the answer ring pattern for distinctive ring.

If you select Tel mode, you will need to receive faxes manually; otherwise, the HP Fax will not receive the fax. For information on receiving faxes manually, see Receive a fax manually.

If you have a voice mail service at the same phone number you use for fax calls, you must receive faxes manually, not automatically. This means that you must be available to respond in person to incoming fax calls. If you want to receive faxes automatically instead, contact your telephone company to subscribe to a distinctive ring service, or to obtain a separate phone line for faxing.

If you have a computer dial-up modem on the same phone line with the HP Fax, check to make sure that the software that came with your modem is not set to receive faxes automatically. Modems that are set up to receive faxes automatically take over the phone line to receive all incoming faxes, which prevents the HP Fax from receiving fax calls.

Solve fax problems 67