HP 3100 manual Problem

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Problem

The HP Fax cannot send faxes, but can receive faxes

Fax tones are recorded on my answering machine

The phone cord that came with my HP Fax is not long enough

Possible solution

The HP Fax might be dialing too fast or too soon. You might need to insert some pauses in the number sequence. For example, if you need to access an outside line before dialing the phone number, insert a pause following the access number. If your number is 95555555, and 9 accesses an outside line, you might insert pauses as follows: 9-555-5555. To enter a pause in the fax number you are typing, press Redial/Pause, or press the Symbols button repeatedly, until a dash (-) appears on the display.

You can also send the fax using monitor dialing. This enables you to listen to the phone line as you dial. You can set the pace of your dialing and respond to prompts as you dial. For more information, see Send a fax using monitor dialing.

The number you entered when sending the fax is not in the proper format or the receiving fax machine is having problems. To check this, try calling the fax number from a telephone and listen for fax tones. If you cannot hear fax tones, the receiving fax machine might not be turned on or connected, or a voice mail service could be interfering with the recipient's phone line. You can also ask the recipient to check the receiving fax machine for any problems.

When you have an answering machine on the same phone line you use for fax calls, try connecting the answering machine directly to the port labeled 2-EXT on the back of the HP Fax. If you do not connect the answering machine as recommended, fax tones might be recorded on your answering machine.

Make sure the HP Fax is set to receive faxes automatically and that the Rings to Answer setting is correct. The number of rings to answer for the HP Fax should be greater than the number of rings to answer for the answering machine. If the answering machine and the HP Fax are set to the same number of rings to answer, both devices answer the call and fax tones are recorded on the answering machine.

Set your answering machine to a low number of rings and the HP Fax to answer in the maximum number of rings supported. (The maximum number of rings varies by country/region.) In this setup, the answering machine answers the call and the HP Fax monitors the line. If the HP Fax detects fax tones, the HP Fax receives the fax. If the call is a voice call, the answering machine records the incoming message. For more information, see Set the number of rings before answering.

If the phone cord that came with the HP Fax is not long enough, you can use a coupler to extend the length. You can purchase a coupler at an electronics store that carries phone accessories. You will also need another phone cord, which can be a standard phone cord that you might already have in your home or office.

Solve fax problems

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Contents HP 3100 Fax series HP 3100 Fax series Copyright information Safety informationHewlett-Packard Company notices Page Contents Copy FaxHP supplies and fax specifications Configure and manageSupport and warranty Maintain and troubleshootRegulatory information Find other resources for the product Get startedUnderstand the HP Fax parts Resource Description LocationBack view Front viewLabel Icon Name and Description Control panel buttons and lightsLoad full-size paper To load full-size paper To load an original in the document feeder tray Load originalsTo change settings from the control panel Change HP Fax settingsSend a basic fax Set up faxing for the HP Fax Set the answer modeTo select the answer mode via the control panel To send a basic fax from the control panelCountries/regions with a parallel-type phone system Set up faxing parallel phone systemsSerial-type fax setup Use the HP Fax Setup MenuControl panel menus Fax Menu Copy MenuControl-panel message types Use control panel menusMessage type Type numbers and text on the control-panel keypad Text and symbolsTo enter text Available symbols for dialing fax numbers Set up speed-dial entriesTo enter a space, pause, or symbol To erase a letter, number, or symbolSet up speed-dial entries Set up fax numbers as speed-dial entries or groupsSet up a speed-dial group Select print media Tips for selecting and using print mediaPrint and view a list of speed-dial entries Photo mediaUnderstand supported media types and weights Understand specifications for supported mediaSet minimum margins Understand supported sizesSend a fax FaxSend a fax manually from a phone To initiate a fax manually from an external phone To send a fax manually using the attached handsetTo send a fax using monitor dialing from the control panel Send a fax using monitor dialingSend a fax from memory Press Start FAX Black or Start FAX ColorSchedule a fax to send later To cancel a scheduled faxSend a fax to multiple recipients To schedule a fax from the control panelSend a color original or image/embedded picture fax To send a fax to multiple recipients using group speed dialPress Start FAX Black again Change the fax resolution Change the fax resolution and Lighter/Darker settingsPress Start FAX Color Change the Lighter / Darker setting To change the resolution from the control panelSet new default settings To set new default settings from the control panelTo change the ECM setting from the control panel Send a fax in Error Correction ModeReceive a fax Receive a fax manuallyTo receive a fax manually Set up backup fax receptionPoll to receive a fax Reprint received faxes from memoryForward faxes to another number To set up poll to receive a fax from the control panelSet the paper size for received faxes To forward faxes from the control panelSet the junk fax mode Select Basic Fax Setup and then select Fax Paper SizeSet automatic reduction for incoming faxes Block junk fax numbersTo select a number from the caller ID list Add numbers to the junk fax listRemove numbers from the junk fax list To remove numbers from the list of junk fax numbersConfigure the fax header Change fax settingsSet the number of rings before answering Press Advanced Fax Setup, and then press Distinctive Ring Set the fax error correction modeChange the answer ring pattern for distinctive ring Set the dial typeSet the redial options Select Advanced Fax Setup, and then press Fax SpeedSet the fax speed To set the fax speed from the control panelTo cancel a fax Cancel a faxTo cancel a number you are dialing Fax over the InternetTo save the current settings as defaults for future jobs Change the copy settingsCopy Make copies from the control panelSet the copy paper size Set the number of copiesSet the copy paper type Resize an original to fit onto letter or A4 paper Change copy speed or qualityTo change the copy quality from the control panel To resize a document from the control panelTo adjust the copy contrast from the control panel Adjust the lightness and darkness of your copyCopy a legal-size document onto letter paper Enhance blurred areas of your copyEnhance light areas of your copy Cancel a copy jobTo copy a blurred document from the control panel Press Start Copy ColorManage the HP Fax Configure and manageUse reports Print fax confirmation reportsPrint and view the fax log Print fax error reportsTo test fax setup Test fax setupFax test failed To print the fax log from the control panelFax Hardware Test failed SolutionFax Connected to Active Telephone Wall Jack test failed Phone Cord Connected to Correct Port on Fax test failed Dial Tone Detection test failed Using Correct Type of Phone Cord with Fax test failedFax Line Condition test failed Work with print cartridges Maintain and troubleshootPrint cartridges Replace the print cartridges Handle the print cartridgesTo replace the print cartridges Close the print cartridge door To clean the print cartridges from the control panel Clean the print cartridgesAlign the print cartridges To align the cartridges from the control panel at any timeTo clean the print cartridge contacts Clean the print cartridge contactsClean the area around the ink nozzles Store print cartridges To clean the area around the ink nozzlesClean the glass strip Clean the HP FaxTo clean the white strip Clean the white stripSolve printing problems Troubleshooting tips and resourcesClean the exterior Poor print quality and unexpected printouts Problem Possible solutionSolve copy problems Solve paper-feed problemsDocuments are missing or faded Defects Solve fax problemsHP Fax is having problems sending and receiving faxes Problem Problem Possible solution Problem To extend your phone cord Troubleshoot setup issuesTo clear a paper jam from the rear door Clear paper jamsTo clear a paper jam in the automatic document feeder Avoid paper jamsOrder printing supplies online Supplies HP supplies and fax specificationsHP media Print cartridgesProduct features and capacities Physical specificationsMemory specifications Print specificationsEnvironmental specifications Fax specificationsElectrical specifications Acoustic emission specifications noise levels per ISOAppendix a Obtain electronic support Support and warrantyObtain HP telephone support Before you callPrepare the HP Fax for shipment After the phone support period Additional warranty optionsSupport process HP support by phoneTo pack the HP Fax Pack the HP FaxHP product Duration of limited warranty WarrantyFCC statement Regulatory informationFCC statement Geräuschemission Noise emission statement for GermanyAutomatic Dialers Environmental product stewardship program Regulatory model numberEnvironmental product stewardship program Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Declaration of Conformity Declaration of conformityIndex Page Page Page Page CB820-90001* *CB820-90001
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