HP C4344 manual To set up the product with DSL

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Chapter 2

To set up the product with DSL

1.Obtain a DSL filter from your DSL provider.

2.Connect the DSL filter cord to the telephone wall jack.

NOTE: If you do not use the supplied cord to connect from the telephone wall jack to the product, you might not be able to fax successfully. This special phone cord is different from the phone cords you might already have in your home or office.

3.Using the phone cord supplied in the box with the product, connect one end to the DSL filter in your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the product.

NOTE: If you have other office equipment or services attached to this phone line, such as a distinctive ring service, answering machine, or voice mail, see the appropriate section in this section for additional setup guidelines.

4.Run a fax test.

Fax setup

Case C: Set up the HP All-in-One with a PBX phone system or an ISDN line

If you are using a PBX phone system, do the following:

•Connect the product to the port that is designated for fax and phone use.

•Make sure you use the supplied cord to connect from the telephone wall jack to the product.

•Set the call waiting tone to Off.

NOTE: Many digital PBX systems include a call-waiting tone that is set to "on" by default. The call waiting tone will interfere with any fax transmission, and you will not be able to send or receive faxes with the HP All-in-One. Refer to the documentation that came with your PBX phone system for instructions on how to turn off the call-waiting tone.

•Dial the number for an outside line before dialing the fax number.

If you are using an ISDN converter/terminal adaptor, do the following:

•Connect the product to the port that is designated for fax and phone use.

NOTE: Some ISDN systems allow you to configure the ports for specific phone equipment. For example, you might have assigned one port for telephone and Group 3 fax and another port for multiple purposes. If you have problems when connected to the fax/phone port of your ISDN converter, try using the port designated for multiple purposes; it might be labeled "multi-combi" or something similar.

•Make sure you use the supplied cord to connect from the telephone wall jack to the product. If you do not, you might not be able to fax successfully. This special phone cord is different from the phone cords you might already have in your home or office. If the supplied phone cord is too short, you can purchase a coupler from your local electronics store and extend it.

•Make sure that the terminal adapter is set to the correct switch type for your country/ region, if possible.

12 Fax setup

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Contents Basics Guide Hewlett-Packard Company notices Contents HP All-in-One overview HP All-in-One at a glanceControl panel buttons HP All-in-One overviewFind more information Setup Guide Onscreen HelpSet up the HP All-in-One for faxing Countries/regions with a parallel-type phone systemChoose the correct fax setup for your home or office Select your fax setup case Not applicable Case a Separate fax line no voice calls received Back view of the HP All-in-OneCase B Set up the HP All-in-One with DSL To set up the product with a separate fax lineTo set up the product with DSL Case D Fax with a distinctive ring service on the same line To set up the product with a distinctive ring serviceTo set up the product with a shared voice/fax line Case E Shared voice/fax lineCase F Shared voice/fax line with voice mail Do one of the following, depending on your phone systemTo set up the product with voice mail To set up the product with a computer dial-up modemCase H Shared voice/fax line with computer dial-up modem Fax setup Case I Shared voice/fax line with answering machine Fax setup Back view of the HP All-in-One Fax setup 10 Back view of the HP All-in-One To set the Auto Answer setting Change settings on the HP All-in-One to receive faxesChoose the recommended answer setting for your setup Change the answer ring pattern for distinctive ringingSet the fax header Test your fax setupTo test your fax setup from the control panel To set a fax header from the control panelFax setup To load small-size photo paper in the input tray Load originals and load paperTo load an original on the glass To print one or more 10 x 15 cm 4 x 6 inch photos Avoid paper jamsPrint 10 x 15 cm 4 x 6 inch photos Scan an image XD-Picture CardTo scan to a computer Make a copySend a basic fax To make a copy from the control panelIf you have another page to fax Receive a faxTo send a basic fax from the control panel If you do not have another page to faxTo replace the print cartridges Replace the print cartridgesTo receive a fax manually Replace the print cartridges Close the print cartridge door Clean the lid backing Clean the HP All-in-OneClean the glass To clean the glassChapter To uninstall and reinstall the software Uninstall and reinstall the softwareTroubleshooting common setup issues Solution Setup troubleshootingSolution 2 Reset the product Product will not turn onSolution 5 Contact HP support for service Solution 3 Press the On button more slowlySolution 4 Contact HP to replace the power supply After setting up the product, it does not print Solution 2 Turn on the product Fax setup troubleshootingProduct is having problems sending and receiving faxes Troubleshooting and support Solution 7 Check the phone line for noise Solution 5 Try removing the splitterSolution 6 Make sure the telephone wall jack works properly Troubleshooting and support Solution 13 Check for and resolve any error messages Solution 14 Lower the fax speedProduct cannot receive faxes, but can send faxes Solution 2 Check the Auto Answer settingSolution 3 Set the product to answer faxes manually Solution Troubleshooting and support Solution 10 Clear the memory of the product Solution 11 Check for error messages on the displayFax tones are recorded on my answering machine Solution 2 Set up the product to answer faxes automatically Solution 4 Check the receiving fax machine for problems Solution 2 Check the fax numberSolution 3 Dial the fax number more slowly Product cannot send faxes, but can receive faxesFax Hardware Test failed Fax Connected to Active Telephone Wall Jack test failedPhone Cord Connected to Correct Port on Fax test failed To plug the phone cord into the correct portUsing Correct Type of Phone Cord with Fax test failed Fax Line Condition test failed Dial Tone Detection test failedClear paper jams To clear a paper jam from the rear doorSupport process Print cartridge troubleshootingIf you have a problem, follow these steps Regulatory notices Product specificationsSystem requirements Warranty HP product Duration of limited warranty$UJHQWLQD
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