HP C4344 Solution 13 Check for and resolve any error messages, Solution 14 Lower the fax speed

Page 47

Completely remove power for at least 15 minutes, and then turn the DSL modem back on. Listen to the dial tone again.

•If the dial tone sounds clear (no noise or static), try sending or receiving a fax.

NOTE: You might notice static on the phone line again in the future. If the product stops sending and receiving faxes, repeat this process.

•If the phone line is still noisy, contact your phone company.

Cause: The product shares the same phone line with a DSL service and the DSL modem might not have been properly grounded.

If this did not solve the issue, try the next solution.

Solution 12: If you use a PBX or ISDN converter, make sure you are using a port designated for fax and phone use

Solution: Make sure the product is connected to the port that is designated for fax and phone use. Also, make sure that the terminal adapter is set to the correct switch type for your country/ region, if possible.

NOTE: Some ISDN systems allow you to configure the ports for specific phone equipment. For example, you might have assigned one port for telephone and Group 3 fax and another port for multiple purposes. If you have problems when connected to the fax/phone port of your ISDN converter, try using the port designated for multiple purposes; it might be labeled "multi-combi" or something similar.

For more information on how to set up the product with a PBX phone system or ISDN line, see the printed documentation that came with the product.

Cause: You were using either a PBX or an ISDN converter/terminal adapter. If this did not solve the issue, try the next solution.

Troubleshooting and support

Solution 13: Check for and resolve any error messages

Solution: Check the display or your computer for an error message providing information about the problem and how to solve it. If there is an error, the product will not send or receive a fax until the error condition is resolved.

You can also check the status of the product by clicking Status in the HP Solution Center. Cause: Another process caused an error in the product.

If this did not solve the issue, try the next solution.

Solution 14: Lower the fax speed

Solution: You might need to send and receive faxes at a slower rate. Try setting the Fax Speed to Medium (14400) or Slow (9600) if you use one of the following:

•An Internet phone service

•A PBX system

•Fax over Internet Protocol (FoIP)

•An ISDN service

Cause: The Fax Speed setting was set too fast.

If this did not solve the issue, try the next solution.

Solution 15: If you are faxing over the Internet using IP phone, resend the fax at a later time

Solution: Try resending your fax at a later time. Also, make sure your Internet service provider supports faxing over the Internet.

If the problem persists, contact your Internet service provider.

Fax setup troubleshooting

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Contents Basics Guide Hewlett-Packard Company notices Contents HP All-in-One at a glance HP All-in-One overviewHP All-in-One overview Control panel buttonsFind more information Onscreen Help Setup GuideCountries/regions with a parallel-type phone system Set up the HP All-in-One for faxingChoose the correct fax setup for your home or office Select your fax setup case Not applicable Back view of the HP All-in-One Case a Separate fax line no voice calls receivedTo set up the product with a separate fax line Case B Set up the HP All-in-One with DSLTo set up the product with DSL To set up the product with a distinctive ring service Case D Fax with a distinctive ring service on the same lineCase E Shared voice/fax line To set up the product with a shared voice/fax lineDo one of the following, depending on your phone system Case F Shared voice/fax line with voice mailTo set up the product with a computer dial-up modem To set up the product with voice mailCase H Shared voice/fax line with computer dial-up modem Fax setup Case I Shared voice/fax line with answering machine Fax setup Back view of the HP All-in-One Fax setup 10 Back view of the HP All-in-One Change the answer ring pattern for distinctive ringing Change settings on the HP All-in-One to receive faxesChoose the recommended answer setting for your setup To set the Auto Answer settingTo set a fax header from the control panel Test your fax setupTo test your fax setup from the control panel Set the fax headerFax setup To load small-size photo paper in the input tray Load originals and load paperTo load an original on the glass To print one or more 10 x 15 cm 4 x 6 inch photos Avoid paper jamsPrint 10 x 15 cm 4 x 6 inch photos XD-Picture Card Scan an imageTo make a copy from the control panel Make a copySend a basic fax To scan to a computerIf you do not have another page to fax Receive a faxTo send a basic fax from the control panel If you have another page to faxTo replace the print cartridges Replace the print cartridgesTo receive a fax manually Replace the print cartridges Close the print cartridge door To clean the glass Clean the HP All-in-OneClean the glass Clean the lid backingChapter To uninstall and reinstall the software Uninstall and reinstall the softwareTroubleshooting common setup issues Product will not turn on Setup troubleshootingSolution 2 Reset the product SolutionSolution 5 Contact HP support for service Solution 3 Press the On button more slowlySolution 4 Contact HP to replace the power supply After setting up the product, it does not print Solution 2 Turn on the product Fax setup troubleshootingProduct is having problems sending and receiving faxes Troubleshooting and support Solution 7 Check the phone line for noise Solution 5 Try removing the splitterSolution 6 Make sure the telephone wall jack works properly Troubleshooting and support Solution 14 Lower the fax speed Solution 13 Check for and resolve any error messagesProduct cannot receive faxes, but can send faxes Solution 2 Check the Auto Answer settingSolution 3 Set the product to answer faxes manually Solution Troubleshooting and support Solution 11 Check for error messages on the display Solution 10 Clear the memory of the productFax tones are recorded on my answering machine Solution 2 Set up the product to answer faxes automatically Product cannot send faxes, but can receive faxes Solution 2 Check the fax numberSolution 3 Dial the fax number more slowly Solution 4 Check the receiving fax machine for problemsFax Connected to Active Telephone Wall Jack test failed Fax Hardware Test failedTo plug the phone cord into the correct port Phone Cord Connected to Correct Port on Fax test failedUsing Correct Type of Phone Cord with Fax test failed Dial Tone Detection test failed Fax Line Condition test failedTo clear a paper jam from the rear door Clear paper jamsSupport process Print cartridge troubleshootingIf you have a problem, follow these steps Regulatory notices Product specificationsSystem requirements HP product Duration of limited warranty Warranty$UJHQWLQD
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