HP C4344 Change settings on the HP All-in-One to receive faxes, To set the Auto Answer setting

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Chapter 2

You must be available to respond in person to incoming fax calls, or the HP All-in-One cannot receive faxes.

Change settings on the HP All-in-One to receive faxes

In order to receive faxes successfully, you might need to change some settings on the HP All-in-One. If you are unsure which setting to choose for a specific fax option, refer to the detailed fax setup instructions provided in the printed documentation.

This section contains the following topics:

Choose the recommended answer setting for your setup

The Auto Answer setting determines whether or not the HP All-in-One answers incoming calls, as well as how many rings to wait before answering. The correct setting depends on how your home or office is set up. For information on which setting to choose, refer to the setup instructions for your specific case in the previous pages.

To set the Auto Answer setting

1.Press the button next to Scan/Fax.

2.Press the button next to Fax Menu.

3.Press the button next to Fax Setup.

4.Press the button next to the down arrow to highlight Auto Answer, and then press the button next to OK.

5.Press the button next to the appropriate setting and then press the button next to OK.

Fax setup

Change the answer ring pattern for distinctive ringing

Many phone companies offer a distinctive ringing feature that allows you to have several phone numbers on one phone line. When you subscribe to this service, each number will have a different ring pattern. You can set up the HP All-in-One to answer incoming calls that have a specific ring pattern.

If you connect the HP All-in-One to a line with distinctive ringing, have your telephone company assign one ring pattern to voice calls and another ring pattern to fax calls. HP recommends that you request double or triple rings for a fax number. When the HP All- in-One detects the specified ring pattern, it will answer the call and receive the fax.

If you do not have a distinctive ring service, use the default ring pattern, which is All Rings.

To change the distinctive ring pattern from the control panel

1.Verify that the product is set to answer fax calls automatically after a specified number of rings.

2.Press the button next to Scan/Fax.

3.Press the button next to Fax Menu.

4.Press the button next to Fax Setup.

24 Fax setup

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Contents Basics Guide Hewlett-Packard Company notices Contents HP All-in-One overview HP All-in-One at a glanceControl panel buttons HP All-in-One overviewFind more information Setup Guide Onscreen HelpSet up the HP All-in-One for faxing Countries/regions with a parallel-type phone systemChoose the correct fax setup for your home or office Select your fax setup case Not applicable Case a Separate fax line no voice calls received Back view of the HP All-in-OneCase B Set up the HP All-in-One with DSL To set up the product with a separate fax lineTo set up the product with DSL Case D Fax with a distinctive ring service on the same line To set up the product with a distinctive ring serviceTo set up the product with a shared voice/fax line Case E Shared voice/fax lineCase F Shared voice/fax line with voice mail Do one of the following, depending on your phone systemTo set up the product with voice mail To set up the product with a computer dial-up modemCase H Shared voice/fax line with computer dial-up modem Fax setup Case I Shared voice/fax line with answering machine Fax setup Back view of the HP All-in-One Fax setup 10 Back view of the HP All-in-One To set the Auto Answer setting Change settings on the HP All-in-One to receive faxesChoose the recommended answer setting for your setup Change the answer ring pattern for distinctive ringingSet the fax header Test your fax setupTo test your fax setup from the control panel To set a fax header from the control panelFax setup To load small-size photo paper in the input tray Load originals and load paperTo load an original on the glass To print one or more 10 x 15 cm 4 x 6 inch photos Avoid paper jamsPrint 10 x 15 cm 4 x 6 inch photos Scan an image XD-Picture CardTo scan to a computer Make a copySend a basic fax To make a copy from the control panelIf you have another page to fax Receive a faxTo send a basic fax from the control panel If you do not have another page to faxTo replace the print cartridges Replace the print cartridgesTo receive a fax manually Replace the print cartridges Close the print cartridge door Clean the lid backing Clean the HP All-in-OneClean the glass To clean the glassChapter To uninstall and reinstall the software Uninstall and reinstall the softwareTroubleshooting common setup issues Solution Setup troubleshootingSolution 2 Reset the product Product will not turn onSolution 5 Contact HP support for service Solution 3 Press the On button more slowlySolution 4 Contact HP to replace the power supply After setting up the product, it does not print Solution 2 Turn on the product Fax setup troubleshootingProduct is having problems sending and receiving faxes Troubleshooting and support Solution 7 Check the phone line for noise Solution 5 Try removing the splitterSolution 6 Make sure the telephone wall jack works properly Troubleshooting and support Solution 13 Check for and resolve any error messages Solution 14 Lower the fax speedProduct cannot receive faxes, but can send faxes Solution 2 Check the Auto Answer settingSolution 3 Set the product to answer faxes manually Solution Troubleshooting and support Solution 10 Clear the memory of the product Solution 11 Check for error messages on the displayFax tones are recorded on my answering machine Solution 2 Set up the product to answer faxes automatically Solution 4 Check the receiving fax machine for problems Solution 2 Check the fax numberSolution 3 Dial the fax number more slowly Product cannot send faxes, but can receive faxesFax Hardware Test failed Fax Connected to Active Telephone Wall Jack test failedPhone Cord Connected to Correct Port on Fax test failed To plug the phone cord into the correct portUsing Correct Type of Phone Cord with Fax test failed Fax Line Condition test failed Dial Tone Detection test failedClear paper jams To clear a paper jam from the rear doorSupport process Print cartridge troubleshootingIf you have a problem, follow these steps Regulatory notices Product specificationsSystem requirements Warranty HP product Duration of limited warranty$UJHQWLQD
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